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    • Senior helper
    • By Senior helper 12th Aug 18, 4:47 PM
    • 7Posts
    • 0Thanks
    Senior helper
    Offline tariffs
    • #1
    • 12th Aug 18, 4:47 PM
    Offline tariffs 12th Aug 18 at 4:47 PM
    How can a person find the best energy tariffs suitable for someone who has no internet access, wants paper billing and does not want a smart meter fitted? I have tried to use a comparison site but the best deals are either linked through the site or with an on-line account only or if you apply you are agreeing to have a smart meter fitted. The mse energy club is obviously based on-line too. I am an advocate for older people and come accross a number who cannot manage the computer/ internet way of life. Any ideas? Perhaps I should ask for reply by snail mail but I haven't got any SAE's to hand!
Page 1
    • Carrot007
    • By Carrot007 12th Aug 18, 4:59 PM
    • 1,852 Posts
    • 1,613 Thanks
    Carrot007
    • #2
    • 12th Aug 18, 4:59 PM
    • #2
    • 12th Aug 18, 4:59 PM
    I was with you up to the ridiculous smart meter thoughts.


    Surely older people are the ideal customer for one so they don't have to bother submitting reads themselves. Try to advocate what is best for them.


    And yes use a comparison site but don't expect to be choosing the best deal, just those that match your criteria. May as well just get them off the standard tarrif to be honest, no switching, cheaper, job done. (Since moving them to a smalelr supplier is going to be bad for them if they ever need help).
    • AndyPK
    • By AndyPK 12th Aug 18, 5:12 PM
    • 3,449 Posts
    • 1,009 Thanks
    AndyPK
    • #3
    • 12th Aug 18, 5:12 PM
    • #3
    • 12th Aug 18, 5:12 PM
    Next you will be saying you don't want to pay by direct debit as you don't trust the banks!

    Or was that my grandfather.

    A smart meter deal sounds suitable for them. First and last time I will probably say that! This decade anyway

    Choose a big supplier. One you consider cheap in your area. Goto their website direct and check out non internet deals.
    • Robin9
    • By Robin9 12th Aug 18, 5:18 PM
    • 3,379 Posts
    • 2,197 Thanks
    Robin9
    • #4
    • 12th Aug 18, 5:18 PM
    • #4
    • 12th Aug 18, 5:18 PM
    How can a person find the best energy tariffs suitable for someone who has no internet access, wants paper billing and does not want a smart meter fitted? I have tried to use a comparison site but the best deals are either linked through the site or with an on-line account only or if you apply you are agreeing to have a smart meter fitted. The mse energy club is obviously based on-line too. I am an advocate for older people and come accross a number who cannot manage the computer/ internet way of life. Any ideas? Perhaps I should ask for reply by snail mail but I haven't got any SAE's to hand!
    Originally posted by Senior helper
    That s easy - you find a friend, family CAB who can help. Your alternative is to ring all of the 60 or 70 energy suppliers and ask them for their options. If you have never switched you are likely to save 100's of 'ss a year and that is worth some effort.

    I agree with Carrot007 and AndyPK - you are an ideal candidate for Smart Meters.
    Never pay on an estimated bill
    • zerog
    • By zerog 12th Aug 18, 7:10 PM
    • 2,388 Posts
    • 836 Thanks
    zerog
    • #5
    • 12th Aug 18, 7:10 PM
    • #5
    • 12th Aug 18, 7:10 PM
    I don't see why anybody wouldn't want a smart meter fitted, unless they don't want anybody to enter their home or something like that. 1st gen smart meters are a waste of money overall, sure, but to an individual user it makes no difference.
    • D_M_E
    • By D_M_E 12th Aug 18, 8:03 PM
    • 2,106 Posts
    • 69,803 Thanks
    D_M_E
    • #6
    • 12th Aug 18, 8:03 PM
    • #6
    • 12th Aug 18, 8:03 PM
    Yes, older, more senior people would be the ideal candidate for smarts, BUT....-

    I can see why smart meters are not wanted - what happens when the switcher switches at the end of their fix and the so called smart meter becomes dumb and has to be manually read?

    A lot of the older generation may not be able to get down to where the meter is situated in order to supply a read and so will not want one of the 1st gen things currently being rushed out - if they ndo get one of these put in then they are stuck with whoever put the things in unless they get changed again by the next supplier (total waste of money).

    Would cost an absolute fortune to write to each and every supplier with your query - cost of stamps, paper, envelope, etc etc - and you would probably wait a month or three or four for all the replies.

    You could try going to the local library and use their internet facilities and look up each and every supplier, find a contact email for each and email each one with your query - be free but would take a bit of time, though.
    • Robin9
    • By Robin9 12th Aug 18, 8:34 PM
    • 3,379 Posts
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    Robin9
    • #7
    • 12th Aug 18, 8:34 PM
    • #7
    • 12th Aug 18, 8:34 PM
    A lot of the older generation may not be able to get down to where the meter is situated in order to supply a read and so will not want one of the 1st gen things currently being rushed out - if they ndo get one of these put in then they are stuck with whoever put the things in unless they get changed again by the next supplier (total waste of money)..
    Originally posted by D_M_E
    Yes I agree but this is where the children and grandchildren come in - they are tech savvy (and that's not saying seniors are not) and can help granny and granddad. They can also crawl under the stairs.
    Never pay on an estimated bill
    • mac.d
    • By mac.d 13th Aug 18, 9:53 AM
    • 702 Posts
    • 554 Thanks
    mac.d
    • #8
    • 13th Aug 18, 9:53 AM
    • #8
    • 13th Aug 18, 9:53 AM
    I don't think there is any way to comprehensively compare different prices without using a comparison website. You just need to get the relevant information from the people you are trying to help (current supply details, their annual energy usage etc.) and then find the best deal you can for them by looking on the comparison websites for them.

    You just have to accept that the best deals won't necessarily be available, as you will be limited to those that aren't online only tariffs, and those that aren't available only via switching websites. Filter them out then once you find some prices, you can give the people the information compared to their current costs, and they can just phone up the supplier directly to switch.
    • Robin9
    • By Robin9 13th Aug 18, 11:09 AM
    • 3,379 Posts
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    Robin9
    • #9
    • 13th Aug 18, 11:09 AM
    • #9
    • 13th Aug 18, 11:09 AM
    Don't forget also

    1) that tariffs vary by what part of the country you are in.
    2) the mix of standing charge and consumption can be significant - some tariffs suit low users, others high users.


    Senior helper - just use a comparison site
    Last edited by Robin9; 13-08-2018 at 11:09 AM. Reason: Spellong
    Never pay on an estimated bill
    • Senior helper
    • By Senior helper 13th Aug 18, 2:53 PM
    • 7 Posts
    • 0 Thanks
    Senior helper
    Smart meter
    The reason re smart meter was that a particular client had heard a few experiences which were rather off putting. A relative had instructed a company to remove her meter as her readings had gone up since smart meter was installed. Understandably this person was not keen but I do appreciate your comments.
    • Senior helper
    • By Senior helper 13th Aug 18, 3:12 PM
    • 7 Posts
    • 0 Thanks
    Senior helper
    Thank you for all comments - much appreciated. I did use comparison site for one individual and then phoned a couple of suppliers - waiting for ages in queues. The results were quite similar to that offered by the current supplier, some 30+% increase on the previous tariff. I was originally called in to help because the person couldn't understand comments in a phone call from his current supplier, they had a Scottish accent and the customer has hearing difficulties especially using the phone. An ideal person to get broadband supply, a smart phone and a smart meter fitted! Some you just can't win.
    • Robin9
    • By Robin9 13th Aug 18, 3:16 PM
    • 3,379 Posts
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    Robin9
    In what way were you able to help?
    Never pay on an estimated bill
    • AndyPK
    • By AndyPK 13th Aug 18, 6:18 PM
    • 3,449 Posts
    • 1,009 Thanks
    AndyPK
    why don't you go on to the existing suppliers website. Look for an offline tarriff and see if anything can be saved that way
    • Robin9
    • By Robin9 13th Aug 18, 7:09 PM
    • 3,379 Posts
    • 2,197 Thanks
    Robin9
    An ideal person to get broadband supply, a smart phone .
    Originally posted by Senior helper
    Not necessary - just needs a family member with broadband to do it all on their behalf. I do for my MIL.
    Never pay on an estimated bill
    • Senior helper
    • By Senior helper 14th Aug 18, 4:31 PM
    • 7 Posts
    • 0 Thanks
    Senior helper
    How was I able to help.
    I found that tariffs offered by a couple of other suppliers were not much different to those offered by the current provider. A person we spoke to at Npower was helpful and explained that
    most suppliers rates had increased by some 30+% over last 12 months. The client I was helping had a 100+ credit on his account so given the options he decided to stay with current company on their standard variable rate. At least he is not tied in if a better option shows up and sometimes it may be better the company you know.
    All the comments and advice given is really good as I will probably come across a few similar situations before too long.
    • AndyPK
    • By AndyPK 14th Aug 18, 5:38 PM
    • 3,449 Posts
    • 1,009 Thanks
    AndyPK
    I'm sorry if this sounds harsh, but that wasn't a great result was it!

    Without internet access how will they know?

    As the standard tariff is the most expensive, any other 1 year npower tariff would be cheaper!!!

    Saying they aren't tied in is just stupid! You WANT to be tied in.


    P.S These companies are much better at refunding your credit these days. So you could move. Martin recommends getting your credit back once a year.
    • Robin9
    • By Robin9 14th Aug 18, 5:55 PM
    • 3,379 Posts
    • 2,197 Thanks
    Robin9
    How was I able to help.
    I found that tariffs offered by a couple of other suppliers were not much different to those offered by the current provider. A person we spoke to at Npower was helpful and explained that
    most suppliers rates had increased by some 30+% over last 12 months. The client I was helping had a 100+ credit on his account so given the options he decided to stay with current company on their standard variable rate. At least he is not tied in if a better option shows up and sometimes it may be better the company you know.
    All the comments and advice given is really good as I will probably come across a few similar situations before too long.
    Originally posted by Senior helper
    I'm sorry but I think this was dreadful advice.

    Even if the person wants to stay with nPower and receive bills quarterly and pay by cash or cheque then nPower offer a fixed v2 tariff that would save them 100 a year.

    All that needed while you were on the phone was a request to swop.

    With a bit more effort that 100 could be 200 (with say Bulb)
    Never pay on an estimated bill
    • Senior helper
    • By Senior helper 16th Aug 18, 1:35 PM
    • 7 Posts
    • 0 Thanks
    Senior helper
    My advice?
    Just to clarify, I am an advocate, not an adviser. I tried to help someone to explore the options and then they make a choice. My advice, as some have mentioned, would be to ask a family member to get a deal set up for them how ever they felt was best. This was said in conversation but not taken up.
    I did feel I should have done better in exploring the options. That is why I started this thread initially.
    • giraffe69
    • By giraffe69 16th Aug 18, 2:24 PM
    • 2,557 Posts
    • 2,185 Thanks
    giraffe69
    I also do it for my MIL who can use a computer for simple things but finds trawling through energy sites a bit much. It's what son in laws are for! She gets a reasonable tariff with little or no aggravation. She has a smart meter but I doubt looks at it much/at all. The world, however, has not come to an end and if we move supplier and it goes dumb, well that's stupid but won't really affect her. Fortunately she doesn't obsess about paper bills.
    Not everyone will have someone to help, of course but this will deal with, perhaps the majority who find the online world a bit much.
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