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  • FIRST POST
    • Susanhunter20
    • By Susanhunter20 12th Aug 18, 1:11 PM
    • 1Posts
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    Susanhunter20
    Lost Parcel - Retailer and Delivery Company Refusing to Refund
    • #1
    • 12th Aug 18, 1:11 PM
    Lost Parcel - Retailer and Delivery Company Refusing to Refund 12th Aug 18 at 1:11 PM
    Hi, Collect Plus have admitted they have lost my return parcel. They say the retailer should refund me and submit a claim with them. The retailer is saying collect plus should refund me. It is 300, so not an insignificant amount of money. Can anyone help with advice on how to resolve?

    THanks,
    Susan
Page 1
    • AndyMc.....
    • By AndyMc..... 12th Aug 18, 1:14 PM
    • 2,096 Posts
    • 1,267 Thanks
    AndyMc.....
    • #2
    • 12th Aug 18, 1:14 PM
    • #2
    • 12th Aug 18, 1:14 PM
    Hi, Collect Plus have admitted they have lost my return parcel. They say the retailer should refund me and submit a claim with them. The retailer is saying collect plus should refund me. It is 300, so not an insignificant amount of money. Can anyone help with advice on how to resolve?

    THanks,
    Susan
    Originally posted by Susanhunter20
    Who has paid for the return?
    Hi there! Weve had to remove your signature. Please check the Forum Rules if youre unsure why its been removed and, if still unsure, email forumteam@moneysavingexpert.com
    • unholyangel
    • By unholyangel 12th Aug 18, 1:15 PM
    • 12,639 Posts
    • 9,952 Thanks
    unholyangel
    • #3
    • 12th Aug 18, 1:15 PM
    • #3
    • 12th Aug 18, 1:15 PM
    Im assuming this was a return arranged by the retailer (you didn't organise & pay for it)?

    If so, remind the retailer they can only assign the benefit to a third party, not the obligation. Meaning they remain fully liable for the actions of any contractor they choose to outsource to.

    Send a letter before action if necessary.
    Money doesn't solve poverty.....it creates it.
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