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    • astroL
    • By astroL 12th Aug 18, 10:12 AM
    • 23Posts
    • 3Thanks
    NPower's misleading 'on track' messages
    • #1
    • 12th Aug 18, 10:12 AM
    NPower's misleading 'on track' messages 12th Aug 18 at 10:12 AM
    We were with NPower for dual supply gas+elec for two years. Each month I submitted meter readings and accepted their 'on track' messages. Sometimes I increased the monthly DD and sometimes decreased it, following their own recommendations. We switched in April during another 'on track' month, only to find them deducting 120 (two months' DD) as a parting shot!

    I complained about this but their replies were extremely slow and rather meaningless and rambling, ignoring my actual complaint.

    I do not expect to switch to them again. Others should be very cautious about their so-caked 'on track' messages which are clearly meaningless.

Page 1
    • dogshome
    • By dogshome 12th Aug 18, 12:05 PM
    • 3,139 Posts
    • 1,604 Thanks
    • #2
    • 12th Aug 18, 12:05 PM
    • #2
    • 12th Aug 18, 12:05 PM
    n'power are under the cosh by Ofgem to reduce the number of Customer complaints, and have come up with some 'Creative' ways of doing do
    Losing'the Complaint in their system.
    Claiming the Complaint is satisfied when it is not.
    "I'll look into this and call you back" but they never do

    Best to WRITE a letter headed Complaint and send it by Royal Mail.
    With this paper trail in play, n'power have to follow the rules - Issue a Ref No. and resolve it in 56 days. If they don't you go directly to the Ombudsman
    • AndyPK
    • By AndyPK 12th Aug 18, 1:36 PM
    • 3,604 Posts
    • 1,074 Thanks
    • #3
    • 12th Aug 18, 1:36 PM
    • #3
    • 12th Aug 18, 1:36 PM
    EDF keep automatically reducing my DD's.

    They clearly do not know what I am going to use in winter.
    • Carrot007
    • By Carrot007 12th Aug 18, 1:49 PM
    • 2,036 Posts
    • 1,749 Thanks
    • #4
    • 12th Aug 18, 1:49 PM
    • #4
    • 12th Aug 18, 1:49 PM
    It's worth noting that on track does not mean you are not in debt at that moment, just that you are on track to break even at the review point in the year.

    If you want on track to mean no debt then you want a company that supports variable monthly dd's. Npower do not as far as I know.
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