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  • FIRST POST
    • DondonA
    • By DondonA 11th Aug 18, 7:20 PM
    • 18Posts
    • 2Thanks
    DondonA
    Cancellations
    • #1
    • 11th Aug 18, 7:20 PM
    Cancellations 11th Aug 18 at 7:20 PM
    Hi All,

    First post here. I guess this has probably been posted before but couldn’t find anything recent. Mum is selling her house, been on the market for 6 weeks so still early days. It’s on the edge of a town, a private road with countryside views. I know cancellations and no shows are all part of the process but Mum has had 9 appointments and of those 6 have cancelled. The number of cancellations seems unusually high and at a rate of 66%. Yes I’d expect some but not this level. 3 have cancelled as they said they didn’t like the area. I don’t understand why they would have booked as I would normally drive round an area or look at street view etc before even booking. The latest cancellation was because they thought they may be late for football if they viewed! Just wondered if anyone else has this level of cancellations.
Page 1
    • Hoploz
    • By Hoploz 11th Aug 18, 7:22 PM
    • 3,842 Posts
    • 3,386 Thanks
    Hoploz
    • #2
    • 11th Aug 18, 7:22 PM
    • #2
    • 11th Aug 18, 7:22 PM
    That's ridiculous. Your agent is making appointments willy-nilly with people who are not actually interested.
    • DondonA
    • By DondonA 11th Aug 18, 7:28 PM
    • 18 Posts
    • 2 Thanks
    DondonA
    • #3
    • 11th Aug 18, 7:28 PM
    • #3
    • 11th Aug 18, 7:28 PM
    Thank you for your response Hoploz. What makes it worse is the agent doesn!!!8217;t call to arrange a booking, just texts and texts to cancel. Mum lost my Dad 3 months ago and she just wants to move so getting her hopes up for a viewing is so disheartening for her. She can!!!8217;t move agents yet as she!!!8217;s in an agreement for 12 weeks. Their suggestion is to drop the price again, she!!!8217;s already reduced once.
    • Marvel1
    • By Marvel1 11th Aug 18, 7:34 PM
    • 3,693 Posts
    • 4,094 Thanks
    Marvel1
    • #4
    • 11th Aug 18, 7:34 PM
    • #4
    • 11th Aug 18, 7:34 PM
    Out of the 3 that did view, any reason why no offer?
    • kerri gt
    • By kerri gt 11th Aug 18, 7:41 PM
    • 7,614 Posts
    • 52,246 Thanks
    kerri gt
    • #5
    • 11th Aug 18, 7:41 PM
    • #5
    • 11th Aug 18, 7:41 PM
    On the flip side, it jut takes one person to view to put in an offer and buy the property. Better the time wasters cancelled rather than her spending time showing them the property, or having to vacate so the agent could show them.

    Agents seem very good at pressuring people to agree to view houses that don't acutely fit the brief given. One of our key things was parking but the number of houses we were shown that were down an access path was frankly astonishing. We already knew they'd be a no, but felt we had to show willing in order to stay in the agents good books.
    Feb 2015 NSD Challenge 8/12
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    • DondonA
    • By DondonA 11th Aug 18, 7:42 PM
    • 18 Posts
    • 2 Thanks
    DondonA
    • #6
    • 11th Aug 18, 7:42 PM
    • #6
    • 11th Aug 18, 7:42 PM
    Hi Cjdavies

    1st said location and decorating needing upstairs. 2nd liked downstairs but said decor upstairs (Mum has now decorated as her bedroom had been stripped before Dad became unwell) 3rd had already found a house but was just making sure there wasn!!!8217;t another property. We have had new photos added.
    • DondonA
    • By DondonA 11th Aug 18, 7:47 PM
    • 18 Posts
    • 2 Thanks
    DondonA
    • #7
    • 11th Aug 18, 7:47 PM
    • #7
    • 11th Aug 18, 7:47 PM
    Thank you kerri gt. if already asked the agent to make sure the prospective buyers were !!!8220;qualified!!!8221; to ensure they knew where they were going etc. It just seems so high an amount. One of them booked the day they encouraged Mum to reduce and cancelled due to area.
    • Hoploz
    • By Hoploz 11th Aug 18, 8:06 PM
    • 3,842 Posts
    • 3,386 Thanks
    Hoploz
    • #8
    • 11th Aug 18, 8:06 PM
    • #8
    • 11th Aug 18, 8:06 PM
    You need to be on the market with the agent who sells most properties in your area. Different agents sometimes have different types of buyer on their books and you need people who are familiar with the 'area' that some of the bookings didn't like.

    Having said that, once you've been on for a couple of weeks the estate agent will have exhausted his known list of buyers and it'll be down to advertising and footfall, so things might calm down a bit with fewer cancellations.
    • DondonA
    • By DondonA 11th Aug 18, 8:14 PM
    • 18 Posts
    • 2 Thanks
    DondonA
    • #9
    • 11th Aug 18, 8:14 PM
    • #9
    • 11th Aug 18, 8:14 PM
    The last viewing was 4 weeks ago. There were 4 cancellations in the last 4 weeks. I think this agent specialises in FTB and Mums home is one for people moving up or downsizing. Think we will move agent after the 12 weeks.
    • Margot123
    • By Margot123 12th Aug 18, 9:42 AM
    • 1,089 Posts
    • 1,123 Thanks
    Margot123
    Out of interest, does the agent have an online booking system?

    I ask this as I personally know someone who uses these sites just to 'have a nosey' when they are bored. If they have booked and then find something else to occupy them, they either cancel or don't show up.

    With some agents, it's far too easy for people to do this sort of thing.
    • Doozergirl
    • By Doozergirl 12th Aug 18, 10:55 AM
    • 26,107 Posts
    • 70,523 Thanks
    Doozergirl
    3 viewings in the first six weeks isn't great at all. It's a quieter time of year for people tonstart looking, but there are always people out there.

    If people are cancelling because of the area, does the house look different to the rest of the houses in the area - a little incongruous?

    There does seem to be an issue with either the presentation or the price. Decoration isn't a big deal to many buyers but perhaps it is priced where people expect nothing to do?
    Everything that is supposed to be in heaven is already here on earth.
    • csgohan4
    • By csgohan4 12th Aug 18, 11:03 AM
    • 5,269 Posts
    • 3,371 Thanks
    csgohan4
    Is it priced at the right area?? People don't view/offer unless the price is reasonable?
    "It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"
    • DondonA
    • By DondonA 12th Aug 18, 8:51 PM
    • 18 Posts
    • 2 Thanks
    DondonA
    No, I’m actually thinking these may be “ghost viewings”
    • Crashy Time
    • By Crashy Time 12th Aug 18, 8:55 PM
    • 6,950 Posts
    • 2,551 Thanks
    Crashy Time
    Out of interest, does the agent have an online booking system?

    I ask this as I personally know someone who uses these sites just to 'have a nosey' when they are bored. If they have booked and then find something else to occupy them, they either cancel or don't show up.

    With some agents, it's far too easy for people to do this sort of thing.
    Originally posted by Margot123

    Sellers should treat these people as a "warm up" and give them the best sales pitch they can muster, all the better to perfect the sales pitch for when someone serious about buying turns up. Of course if the price of a house is a comedy number there are just going to be headaches and stress all the way.........
    • DondonA
    • By DondonA 12th Aug 18, 8:56 PM
    • 18 Posts
    • 2 Thanks
    DondonA
    There are 14 houses in the street, built in the 60!!!8217;s. Mums house looks the same as others. I think it!!!8217;s priced too high simply because the market is overinflated in the area. I think the agent may have valued too high to get it on their books. Over 50% of their properties have been reduced. The last house to sell in her street was 7 years ago and was for £45k less then hers. The agent does well with FTB properties but looks like it!!!8217;s harder for them with moving up properties. I can post a link to her property if that helps.
    • DondonA
    • By DondonA 12th Aug 18, 8:58 PM
    • 18 Posts
    • 2 Thanks
    DondonA
    The cancellation yesterday which was the 6th one, cancelled because he was going to football. My brother asked does he want to rearrange and the agent said he didn!!!8217;t say but would ask him, surely that!!!8217;s the first thing the agent would ask.
    • Doozergirl
    • By Doozergirl 12th Aug 18, 9:22 PM
    • 26,107 Posts
    • 70,523 Thanks
    Doozergirl
    Post the link.
    Everything that is supposed to be in heaven is already here on earth.
    • DondonA
    • By DondonA 12th Aug 18, 9:42 PM
    • 18 Posts
    • 2 Thanks
    DondonA
    .rightmove.co.uk/property-for-sale/property-55236759.html here is the link
    • Doozergirl
    • By Doozergirl 12th Aug 18, 10:58 PM
    • 26,107 Posts
    • 70,523 Thanks
    Doozergirl
    https://www.rightmove.co.uk/property-for-sale/property-55236759.html

    Not going to comment on the price, but it probably does appear to be marketed as being a little bit more rural than it is. The fields nearby look lovely, but the house is probably a little more enclosed than it looks.

    The front picture makes the house look larger too, as it includes next door but is missing the garage. That took me a little while to figure out.

    I thought the other picture of the outside was of the house too, but it's of the neighbours. I see there's the view but it's a bit confusing with other houses there.

    The floorplan is offset which doesn't help work out the right size of the house. The back of the upstairs is lined up with the back of the conservatory, which obviously isn't right.

    I think it's important to represent things as they are so that people aren't expecting something else when they arrive/do a drive by and cancel.

    The guy who was going to miss the football - that's really an issue with the agent not qualifying people properly. You can't prevent all cancellations, but it is too high.
    Everything that is supposed to be in heaven is already here on earth.
    • kinger101
    • By kinger101 12th Aug 18, 11:35 PM
    • 4,491 Posts
    • 6,230 Thanks
    kinger101
    It's hard to comment on price, due to lack of comparable recent sales (or even for sale). But lack of viewings might be an indication.

    The decor comments seem like red herrings. Most people expect to redecorate. T

    Two things I notice from the pictures;

    (a) garden appears very small. This might concern me if I had children, particularly with the location.

    (b) there doesn't appear to be central heating upstairs (picture 7 shows a freestanding radiator).

    Not everyone wants to get these things done when they move in, or have the cash reserve available.

    I suspect you have the type of agent that encourages people to see properties they're not interest in. Tell them not to waste everybody's time, and only arrange viewings where it's solicited by a proceedable buyer.
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