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    • BenderUK
    • By BenderUK 11th Aug 18, 6:26 PM
    • 12Posts
    • 1Thanks
    BenderUK
    Ordered to old address by mistake, residents claim they haven't received anything
    • #1
    • 11th Aug 18, 6:26 PM
    Ordered to old address by mistake, residents claim they haven't received anything 11th Aug 18 at 6:26 PM
    Hello everyone, I hope anyone could help me with what next steps I should take to reclaim the goods I ordered by mistake to my old address.
    1) Ordered something on ebuyer (on old address) via tracked delivery(although that was not provided on their website so couldn't keep track of it) (also on ebay other stuff :/)
    2) Once I saw the expected delivery is Friday I then found out that it went to old address
    3) Went to the address and politely apologised for my mistake and asked if they could let me know once it arrives and refuse delivery, residents claim they will refuse the delivery (that was friday) but as it turns out, ukmail tracking shows it has already been delivered on Wednesday, the guy at the address kept saying "ordering to not your address is illegal" like a parrot
    4) Contacted ebuyer, got provided with tracking details showing it has been delivered address that is 16 instead of 18 as my old address, contacted very nice old couple at 16 and they never received anything so I assume it was delivered to 18.
    5)Went to 18 again, residents still claiming nothing has been received at that address AND the signature is apparently of someone that doesn't live there.

    What can I do in this case? I read that if I haven't received it that technically it still belongs to the seller and they should contact people at this address to return it.
    Last edited by BenderUK; 11-08-2018 at 6:29 PM.
Page 1
    • AndyMc.....
    • By AndyMc..... 11th Aug 18, 6:40 PM
    • 2,077 Posts
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    AndyMc.....
    • #2
    • 11th Aug 18, 6:40 PM
    • #2
    • 11th Aug 18, 6:40 PM
    Your old address would be your problem, but given it was meant for 18 and delivered to 16 then the seller has failed to deliver it as per the contract.
    Hi there! Weíve had to remove your signature. Please check the Forum Rules if youíre unsure why itís been removed and, if still unsure, email forumteam@moneysavingexpert.com
    • BenderUK
    • By BenderUK 11th Aug 18, 7:08 PM
    • 12 Posts
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    BenderUK
    • #3
    • 11th Aug 18, 7:08 PM
    • #3
    • 11th Aug 18, 7:08 PM
    Well, the seller addressed it to 18, it's only the delivery company that has it as if it was delivered to 16. Do you think in that case the seller could claim the money from the delivery company?
    • AndyMc.....
    • By AndyMc..... 11th Aug 18, 7:27 PM
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    AndyMc.....
    • #4
    • 11th Aug 18, 7:27 PM
    • #4
    • 11th Aug 18, 7:27 PM
    Well, the seller addressed it to 18, it's only the delivery company that has it as if it was delivered to 16. Do you think in that case the seller could claim the money from the delivery company?
    Originally posted by BenderUK
    Well they haven't done what the seller has paid them to do. If you still lived at 18 and hadn't recieved the goods you'd have grounds for a refund or replacement.
    Hi there! Weíve had to remove your signature. Please check the Forum Rules if youíre unsure why itís been removed and, if still unsure, email forumteam@moneysavingexpert.com
    • BenderUK
    • By BenderUK 11th Aug 18, 7:57 PM
    • 12 Posts
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    BenderUK
    • #5
    • 11th Aug 18, 7:57 PM
    • #5
    • 11th Aug 18, 7:57 PM
    I am planning to contact the seller on Monday, do you think I should contact in any way the dishonest residents at the house ?
    • unforeseen
    • By unforeseen 11th Aug 18, 9:02 PM
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    unforeseen
    • #6
    • 11th Aug 18, 9:02 PM
    • #6
    • 11th Aug 18, 9:02 PM
    do you think I should contact in any way the dishonest residents at the house ?
    Originally posted by BenderUK
    You mean the old couple at 16 as that is where the courier said they delivered it to.
    • LilElvis
    • By LilElvis 11th Aug 18, 9:08 PM
    • 3,734 Posts
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    LilElvis
    • #7
    • 11th Aug 18, 9:08 PM
    • #7
    • 11th Aug 18, 9:08 PM
    I am planning to contact the seller on Monday, do you think I should contact in any way the dishonest residents at the house ?
    Originally posted by BenderUK
    You have no proof that they've been dishonest. Parcel addressed to #18 and (allegedly) delivered to #16 - you currently have no conclusive proof as to who has the parcel.
    • BenderUK
    • By BenderUK 11th Aug 18, 9:20 PM
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    BenderUK
    • #8
    • 11th Aug 18, 9:20 PM
    • #8
    • 11th Aug 18, 9:20 PM
    The thing is, the GPS picture from the delivery company showing Google maps shows that was delivered to #18, house 16 is quite far actually. The dishonest people are the ones from #18, I really doubt an old couple would keep a gaming chair People at 18 were defensive straight away as if they knew what is going on, especially considering that I mistakenly ordered on eBay to the same address.
    • BenderUK
    • By BenderUK 11th Aug 18, 9:22 PM
    • 12 Posts
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    BenderUK
    • #9
    • 11th Aug 18, 9:22 PM
    • #9
    • 11th Aug 18, 9:22 PM
    I think I have no reason to doubt old person as they wouldn't have much use for a gaming chair. People at #18 thought were very shady from beginning
    • AndyMc.....
    • By AndyMc..... 11th Aug 18, 9:31 PM
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    AndyMc.....
    Stick to facts.
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    • Aylesbury Duck
    • By Aylesbury Duck 11th Aug 18, 9:41 PM
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    Aylesbury Duck
    In fairness to the !!!8220;shady!!!8221; people you refer to, it looks pretty !!!8220;shady!!!8221; that someone is claiming to have had an expensive item delivered to an incorrect address by accident. They are perhaps suspicious of you. Put yourself in their shoes: Would you want to get involved in it?
    Please forgive the deliberate omission of apostrophes on some posts whilst I await MSE to do something about the daft codes that appear in their place when typing on certain devices.
    • wesleyad
    • By wesleyad 11th Aug 18, 10:32 PM
    • 259 Posts
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    wesleyad
    In fairness to the !!!8220;shady!!!8221; people you refer to, it looks pretty !!!8220;shady!!!8221; that someone is claiming to have had an expensive item delivered to an incorrect address by accident. They are perhaps suspicious of you. Put yourself in their shoes: Would you want to get involved in it?
    Originally posted by Aylesbury Duck
    I suppose it depends on how long they have lived there.This happened to me, mother in law sent something, but we'd only moved a few weeks before so it was a clear mistake. A few years on might look dodgy.

    But really, if they received a gaming chair it would be quite clear, and the OP came round and explained then the only reason to deny it is they are thieving it. I assume if the GPS can prove it was delivered to them then that will satisfy courier and seller. I honestly don't know where that leaves the OP, is it possibly a criminal matter?
    • BenderUK
    • By BenderUK 12th Aug 18, 2:01 AM
    • 12 Posts
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    BenderUK
    That's the thing. I called police on my first try and I've been told that once I get the tracking number they can do something about it but subsequent calls were useless as they told me to deal with the seller for that matter.

    Also, I found some piece from saga that says if the items were sent by mistake and NOT to them then legally they still belong to the seller and can be requested even on legal grounds from the occupiers. I would suspect that if it ended up in court the evidence would be overwhelming and it would be residents word against a delivery company which has all the necessary evidence to back them up.
    • unforeseen
    • By unforeseen 12th Aug 18, 9:34 AM
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    unforeseen
    But they weren't sent by mistake.

    Also you don't come in to the loop anywhere in this when it comes to legal action. The seller had the contract with the courier.

    Your only recourse in law is to chase the seller for not completing the contract by delivering to you. However that is fraught with danger as you asked them to send it to somewhere that you have no connection with.


    You haven't thought of the other alternative. Courier tries 18, they say 'not us mate, he doesn't live here'. Courier then thinks 'nice chair, I'll have it' Falsifies delivery details to show he left it at 16
    Last edited by unforeseen; 12-08-2018 at 9:38 AM.
    • BenderUK
    • By BenderUK 12th Aug 18, 12:20 PM
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    • 1 Thanks
    BenderUK
    It's so bloody complicated I will have to bite the bullet :/ The other thing showing that it might not be the delivery guy is that I ordered by mistake on ebay to the same address (just cocoa butter), as soon as I ordered I noticed wrong address so contacted the seller to send it to my address, they still sent it to #18 in which case people from that house still haven't informed me they got anything (as I left them my contact details) which I think solidified my feeling they kept both things...

    Found something like this
    [...]What if it the delivery was sent by mistake?
    Itís a different story altogether if items are sent to you by mistake. That is, if the order wasn't meant for you, if it was sent to you twice, or if there's extra stuff on top of what you ordered.

    In all these scenarios, they are not classed as unsolicited goods, they still belong to the trader and you should try to give them back.

    Firms can take you to court to recover their goods, if you were to resist.

    You will need to contact whoever sent the goods and ask them to collect them. This shouldn't cost you anything or inconvenience you in any way. You should also give the company a reasonable deadline to collect the items, of say, 14 days.

    Make sure you keep written evidence of your contact with the supplier.
    [...]
    • unforeseen
    • By unforeseen 12th Aug 18, 12:36 PM
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    unforeseen
    Your quote doesn't apply

    If they were sent to Mr Jones, 18 any street road and Mr Smith lives at 18 any street road then nothing has been sent to Mr Smith . It is up to the courier to prove that Mr Smith accepted them with something like a signature. GPS data just shows that he was present at that location, not that he actually visited the house.


    What you appear to be lacking is positive proof of actual delivery to either 18 or 16. You only know that the courier was in that street in the vicinity but that is as far as it goes, no matter what you think has happened.
    • BenderUK
    • By BenderUK 12th Aug 18, 12:57 PM
    • 12 Posts
    • 1 Thanks
    BenderUK
    Well, actually, the courier has a signature but supposedly by a person that doesn't live there.
    So looking at all the facts:
    Seller sent "correctly" to #18
    Courier delivered to #16 (that's what their system says)

    So as it stands it would be the delivery company that from the standpoint is at fault even though it may have been delivered actually to #18 ?
    Last edited by BenderUK; 12-08-2018 at 1:20 PM.
    • unforeseen
    • By unforeseen 12th Aug 18, 3:52 PM
    • 2,858 Posts
    • 3,685 Thanks
    unforeseen
    I wouldn't trust a signature.

    In work we tracked a Parcel force delivery to another site. Online said signed with a name & sig. No such person worked at that site. It was a con that the Parcel force driver did so his tracking showed it was delivered on time (pre 9AM). He eventually delivered it to hours later.

    We now routinely check the tracking on all our parcels. Its costing Parcel force a fair bit as we get reimbursed the cost for each one that fails to get delivered when it should.
    • BenderUK
    • By BenderUK 12th Aug 18, 4:32 PM
    • 12 Posts
    • 1 Thanks
    BenderUK
    So looking at all the facts is it possible seller can actually blame the delivery company and reimburse me ? I wonder how it will work out tomorrow once I give all the details to the seller.
    • lincroft1710
    • By lincroft1710 12th Aug 18, 5:07 PM
    • 10,899 Posts
    • 9,194 Thanks
    lincroft1710
    Although your contract is with the seller and any problems with non delivery would be their responsibility, as you gave an incorrect delivery address, they may try to disclaim their responsibility.
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