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  • FIRST POST
    • paulxluap
    • By paulxluap 11th Aug 18, 5:20 PM
    • 1Posts
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    paulxluap
    Claiming back insurance excess for courtesy car no-fault prang
    • #1
    • 11th Aug 18, 5:20 PM
    Claiming back insurance excess for courtesy car no-fault prang 11th Aug 18 at 5:20 PM
    Advice needed please.

    Here's the summary:

    Had my car stolen, it was recovered but needed repairs.

    Garage gave me a courtesy car provided under my insurance. Someone reversed across the road into the side of it whilst it was parked (I wasn't even in it), he wasn't looking behind him. Damage caused to the side of my courtesy car, 3rd party informed me and admitted fault.

    When I went to return the courtesy car, the garage required me to pay their insurance excess for the damaged courtesy car before they would release my repaired car, so I had to fork out £350 in cash.

    The third party is now saying that the £350 excess that I had to pay because of the damage he caused, isn't his responsibility, but mine. I disagree, of course.

    What are your thoughts on where I stand on recovering the £350, and how?

    Many thanks

    Paul
Page 1
    • McKneff
    • By McKneff 11th Aug 18, 5:26 PM
    • 36,091 Posts
    • 46,515 Thanks
    McKneff
    • #2
    • 11th Aug 18, 5:26 PM
    • #2
    • 11th Aug 18, 5:26 PM
    Deal directly with his insurance. They are liable. The man is talking rubbish
    If they dont play ball, tell them you will now employ a claims management company to recover the money and they will have to cover the companys fees.
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
    • AndyMc.....
    • By AndyMc..... 11th Aug 18, 6:10 PM
    • 2,045 Posts
    • 1,244 Thanks
    AndyMc.....
    • #3
    • 11th Aug 18, 6:10 PM
    • #3
    • 11th Aug 18, 6:10 PM
    I see where he's coming from, the garage shouldn't have charged you an excess for a third party claim. As said speak to his insurance company who no doubt have already paid 100% of the damage and your garage has pocketed the £350.
    Hi there! We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com
    • debtdebt
    • By debtdebt 12th Aug 18, 12:08 AM
    • 564 Posts
    • 365 Thanks
    debtdebt
    • #4
    • 12th Aug 18, 12:08 AM
    • #4
    • 12th Aug 18, 12:08 AM
    I see where he's coming from, the garage shouldn't have charged you an excess for a third party claim. As said speak to his insurance company who no doubt have already paid 100% of the damage and your garage has pocketed the £350.
    Originally posted by AndyMc.....
    Rubbish. If the repairing garage didn't charge the OP the £350 excess, they would have had to bear the first £350 anyway and claim it from the at fault third party.
    • missile
    • By missile 12th Aug 18, 5:03 AM
    • 9,600 Posts
    • 4,783 Thanks
    missile
    • #5
    • 12th Aug 18, 5:03 AM
    • #5
    • 12th Aug 18, 5:03 AM
    I see where he's coming from, the garage shouldn't have charged you an excess for a third party claim. As said speak to his insurance company who no doubt have already paid 100% of the damage and your garage has pocketed the £350.
    Originally posted by AndyMc.....
    I have just taken delivery of a courtesy car and it has a £500 excess in event of ANY damage however caused.
    I was given the option of zero excess .......... For an extra £7 per day.
    +++++++++++++++

    Your insurer should help you recover the excess from 3rd party, i.e. whomever crashed into your hire vehicle.
    Last edited by missile; 12-08-2018 at 5:07 AM.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • foxy-stoat
    • By foxy-stoat 13th Aug 18, 9:26 AM
    • 2,420 Posts
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    foxy-stoat
    • #6
    • 13th Aug 18, 9:26 AM
    • #6
    • 13th Aug 18, 9:26 AM
    If you took out legal cover then instruct them to reclaim your excess - if you have no cover then write to the third party insurers directly.

    What may happen is the repairing garage reclaims the cost of the repairs in full and you cannot get your excess back from the third party insurer as the garage would of been paid out - not sure if the garage would refund your excess in this situation - what does your rental agreement say?

    Either way I would call the TP insurers ASAP and email a copy of the excess receipt so they note your financial interest.
    • AndyMc.....
    • By AndyMc..... 13th Aug 18, 4:54 PM
    • 2,045 Posts
    • 1,244 Thanks
    AndyMc.....
    • #7
    • 13th Aug 18, 4:54 PM
    • #7
    • 13th Aug 18, 4:54 PM
    Rubbish. If the repairing garage didn't charge the OP the £350 excess, they would have had to bear the first £350 anyway and claim it from the at fault third party.
    Originally posted by debtdebt
    Not if they claimed off the third part they wouldn’t.
    Hi there! We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com
    • debtdebt
    • By debtdebt 13th Aug 18, 6:22 PM
    • 564 Posts
    • 365 Thanks
    debtdebt
    • #8
    • 13th Aug 18, 6:22 PM
    • #8
    • 13th Aug 18, 6:22 PM
    Yeah I didn!!!8217;t read your reply properly! If the hire company have already recovered the full amount, the OP will have to recover the excess from them.
    • AndyMc.....
    • By AndyMc..... 13th Aug 18, 6:55 PM
    • 2,045 Posts
    • 1,244 Thanks
    AndyMc.....
    • #9
    • 13th Aug 18, 6:55 PM
    • #9
    • 13th Aug 18, 6:55 PM
    I have just taken delivery of a courtesy car and it has a £500 excess in event of ANY damage however caused.
    I was given the option of zero excess .......... For an extra £7 per day.
    +++++++++++++++

    Your insurer should help you recover the excess from 3rd party, i.e. whomever crashed into your hire vehicle.
    Originally posted by missile
    Let's so someone hits the courtesy car and causes £2000 worth of damage. If the third party pay for the repair and you've already paid £500. They are up £500, so that money should come back to you.
    Hi there! We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com
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