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    • Amandajane1406
    • By Amandajane1406 11th Aug 18, 1:37 PM
    • 2Posts
    • 0Thanks
    Charged for a new train ticket - need advice
    • #1
    • 11th Aug 18, 1:37 PM
    Charged for a new train ticket - need advice 11th Aug 18 at 1:37 PM

    I someone could offer me advice regarding a situation that occurred today on my to York via train.

    I arrived at kings cross station this morning to catch an 11.27am train to York. When I got there the platform boards in front of the barriers did not have the train departure times on. I wasn't sure which train was mine, I quickly ran up the length of the platform and none of the boards said anything other than welcome to kings cross. I also noticed that there was no information in front of the trains. The barriers were open so I ran up to one of the trains and asked the ticket man if it was the 11.27am to York. He smiled at me and laughed and said no this is the 12.00pm train to York. Yours is on platform 5.

    I trusted him and boarded the train on platform 5, there was no one to ask on the platform of number 5. The train itself had no description of where it was going and nor did it make any annoucments other than the next stop details the whole journey.

    The ticket lady came so i got out my 11.27am ticket and this is when she informed me that this was the 11.30am train to York. I expressed my confusion and explained that the were no departure boards up and the train conductor had directed me to this train. She was very firm that I now had to buy a new ticket and charged me 72 for a new one.

    I'm don't think this is fair as the boards were down and the train guard directed me to the train. Is there anyway of claiming a refund?

Page 1
    • beamerguy
    • By beamerguy 11th Aug 18, 1:43 PM
    • 8,091 Posts
    • 10,627 Thanks
    • #2
    • 11th Aug 18, 1:43 PM
    • #2
    • 11th Aug 18, 1:43 PM
    Sorry to interupt you here but this forum is about

    Not train tickets

    • Umkomaas
    • By Umkomaas 11th Aug 18, 1:45 PM
    • 18,842 Posts
    • 29,660 Thanks
    • #3
    • 11th Aug 18, 1:45 PM
    • #3
    • 11th Aug 18, 1:45 PM
    Wrong sub-forum I'm sorry, we deal with private parking tickets, not train tickets. You need to be on the appropriate forum for expert advice, so why not PM Crabman, soolin or savvy (Board Guides) and ask for help.

    If you go back to the thread list page (hit your 'Back' button once to land on that page) you will find links to them at the bottom r/h corner.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • waamo
    • By waamo 11th Aug 18, 1:47 PM
    • 3,875 Posts
    • 5,040 Thanks
    • #4
    • 11th Aug 18, 1:47 PM
    • #4
    • 11th Aug 18, 1:47 PM
    This is where you want to be
    This space for hire.
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