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    • Margot123
    • By Margot123 11th Aug 18, 1:43 PM
    • 1,020 Posts
    • 1,037 Thanks
    Margot123
    How many quotes have you had for the remedial work?

    Get at least 3 quotes and opinions. As you class yourself as 'elderly', be wary that some might see you as an easy target to frighten when it may be a simple case of rubbish laminate flooring or poorly-laid concrete.

    As with any property, there will be something wrong that you only discover on moving in. It could be quite easy and cheap to remedy.
    Last edited by Margot123; 11-08-2018 at 1:46 PM.
  • archived user
    The problem with the floor was discovered the day I moved in to the property. Why would I ask a specific question about a problem floor before then? When I viewed the property the rug was in place.


    When the survey was done it was not noted. The surveyor told me after his inspection and when I challenged him about it that they do not lift rugs, carpets or furniture.


    I agree but is that a question we should all ask?


    Call it what you will floor/flooring. I’m sorry if you missed - “ The flooring - concrete base covered with laminated boards - in the dining room is bulging upward in an area that was not seen because it was covered with a rug.


    A rug did hide a bulge in the floor levels and the screws left by their failed attempt to correct it.
    The rug and strategically placed furniture nearby prevented walking near to the area was the reason it was not felt underfoot.
    • Smodlet
    • By Smodlet 11th Aug 18, 2:09 PM
    • 3,620 Posts
    • 6,796 Thanks
    Smodlet
    There's no need scaremonger, please. It's perfectly feasible that the problem is only with the slab.
    Originally posted by Doozergirl
    My intention was not to "scaremonger", merely to cover all bases. Were this my property, I would prefer to get to the root of the problem (pun intended) rather than laminate over the cracks/bulges by playing everything down.

    I am sure we all hope for the OP's sake that this is a relatively minor problem which can be fixed easily and inexpensively. If, however, this issue is caused by some major defect, the vendors must have known about it as evinced by their apparently effective attempts to hide it, so I would have thought some kind of legal redress might be possible.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • lincroft1710
    • By lincroft1710 11th Aug 18, 2:10 PM
    • 10,899 Posts
    • 9,194 Thanks
    lincroft1710
    I'd be interested to know what the problem is, exactly, but unless you asked specifically and the vendors denied a problem with the flooring, then I don't see what you can sue them for. Houses are not perfect and there is no law that says they have to be sold as such.

    You had a survey to look for defects, the surveyor told you they didn't check the floors. So no one checked the floors. If no one asked about the floors, then caveat emptor applies, surely.
    Originally posted by Doozergirl
    I agree with Doozergirl, the vendors appear not to have done anything for which you can sue them.
    • Sunny Intervals
    • By Sunny Intervals 11th Aug 18, 2:17 PM
    • 66 Posts
    • 281 Thanks
    Sunny Intervals
    My intention was not to "scaremonger", merely to cover all bases. Were this my property, I would prefer to get to the root of the problem (pun intended) rather than laminate over the cracks/bulges by playing everything down.

    I am sure we all hope for the OP's sake that this is a relatively minor problem which can be fixed easily and inexpensively. If, however, this issue is caused by some major defect, the vendors must have known about it as evinced by their apparently effective attempts to hide it, so I would have thought some kind of legal redress might be possible.
    Originally posted by Smodlet

    They wouldn't necessarily know if was a major defect. They may have assumed the bulge was just a cosmetic issue due to heat/water/whatever. It's unsightly and they CBA fixing it properly/can't afford it, so they just stuck a rug over it.
    • Doozergirl
    • By Doozergirl 11th Aug 18, 2:33 PM
    • 25,573 Posts
    • 69,397 Thanks
    Doozergirl
    The problem with the floor was discovered the day I moved in to the property. Why would I ask a specific question about a problem floor before then? When I viewed the property the rug was in place.


    When the survey was done it was not noted. The surveyor told me after his inspection and when I challenged him about it that they do not lift rugs, carpets or furniture.


    I agree but is that a question we should all ask?


    Call it what you will floor/flooring. I!!!8217;m sorry if you missed - !!!8220; The flooring - concrete base covered with laminated boards - in the dining room is bulging upward in an area that was not seen because it was covered with a rug.


    A rug did hide a bulge in the floor levels and the screws left by their failed attempt to correct it.
    The rug and strategically placed furniture nearby prevented walking near to the area was the reason it was not felt underfoot.
    Originally posted by belvalpat
    I edited my post to indicate that we were writing at the same time, hence I had not seen what the problem might be until after I posted. I'm telling you what the correct names might be so that if you do write to anyone else, it isn't confusing like it was for some of us. Flooring would usually refer to the covering, hence comments about expansion etc.

    You did not ask about the flooring. Is it reasonable, therefore, to assume that the vendors did not lie about the flooring on paper? The only way you are going to get any redress is if you asked about the floor in some way and they denied any issue.

    Otherwise it was for you and your surveyor to find any issues. It's usually written into the surveyors report that they don't move furniture or lift floor coverings - it's general practice. I'm surprised it's not there somewhere - what kind of survey was it?

    Most of us of find things that we weren't expecting. Sometimes immediately, sometimes further down the line but it doesn't make the vendor responsible if we don't find them before sale.
    Last edited by Doozergirl; 11-08-2018 at 2:37 PM.
    Everything that is supposed to be in heaven is already here on earth.
    • Smodlet
    • By Smodlet 11th Aug 18, 2:33 PM
    • 3,620 Posts
    • 6,796 Thanks
    Smodlet
    You make a good point, Sunny Intervals. They could, of course, know exactly what the cause is but claim ignorance. Not a mentality I understand myself but forewarned is forearmed. I will take this on board.
    Last edited by Smodlet; 11-08-2018 at 4:07 PM.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
  • archived user
    Thank you for your response and the valuable advice. Apologies for the delay but I logged out and found it difficult to navigate back here.
    I know exactly what you mean when you say I have far more evidence. I do have photos – albeit taken looking down on the problem which do not show the bulging.
    When I found this problem my first call was to the surveyor. He came back with.…..don’t lift rugs or move furniture…..but I insisted and they sent someone else – from the same company - to re-inspect. But they reported the same and in the final letter to me said if I do not agree with their decision then it is deadlock. I want this matter to be approached in the correct fashion and I have no knowledge of this sort of thing. This is my first house purchase as my previous home was my husbands (now deceased) and I needed to downsize.
    I began seeking advice to find out if I have a case and who against – the vendor or the surveyor. The solicitor who handled the purchase did not want to know as they did not instruct the surveyor. I do not want to venture into the unknown without all the relative details but to get quotes is not so easy. Of the professionals who have come to the house to inspect they want money up front to investigate to find what the problem is. (I expect to pay – nothing is for free) But to do this means digging up the flooring. This will destroy all evidence that the sellers left behind. I want someone to come to the house to see it as is and perhaps take photos and give me a report and the cost of making good. I have not found anyone – and I’ve spoken to many – who will undertake this. One will come and look and half guess, another will be willing to dig but would not know how to repair it and so it has gone on. There is not one profession out there who can take this problem on. I need to be careful as I am a woman on my own.
    I will have to pay money but before that I want to know if I have a case and against who?
    • lincroft1710
    • By lincroft1710 11th Aug 18, 2:50 PM
    • 10,899 Posts
    • 9,194 Thanks
    lincroft1710
    You may not have a case against anybody
    • Sunny Intervals
    • By Sunny Intervals 11th Aug 18, 2:55 PM
    • 66 Posts
    • 281 Thanks
    Sunny Intervals
    Is it possible that you can't get anyone to do it because of the way you're asking? Getting a builder to come out and write something saying what they are doing and how much it costs should be relatively easy, but if you said something like "I want you to prepare a report blaming the vendor that I can use to take them to Court, and you can't touch it because I need to preseve the crime scene" they might feel like they're getting dragged into someone else's legal battle.
    • Doozergirl
    • By Doozergirl 11th Aug 18, 2:59 PM
    • 25,573 Posts
    • 69,397 Thanks
    Doozergirl
    You may not have a case against anybody
    Originally posted by lincroft1710
    And you still don't know what's wrong.

    I'd get my structural engineer in to look at it. (that said, we had a bulge in the middle of the lounge in our old house and did nothing, but if you're bothered by it then that's the professional you need).
    Everything that is supposed to be in heaven is already here on earth.
    • need an answer
    • By need an answer 11th Aug 18, 3:04 PM
    • 935 Posts
    • 1,142 Thanks
    need an answer
    Open question to the forum...

    Is it something that the OP may be able to get investigated as part of her home insurance/buildings cover,assuming she has a policy that covers all.

    If it manifested over a long period of time but she only became aware of it after she took out insurance and moved in I'm wondering if she may be able to investigate that route?

    I don't know if its something that they might even be able to advise on or not so its just a thought which hopefully someone may be able to confirm if it could be an avenue to explore.
    in S 34 T 54 F 56
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    2017 -32
  • archived user
    Today was my first visit to the forum and it will sadly be my last. I send my thanks to most of the well meaning members who responded – I am truly grateful for giving me things to consider. Some however were disappointing and I found hurtful.
    So to the writer of:
    …..internet aware enough to find this site and post here but you can’t google how to go to the small claims court? Did you not ask your solicitor when they suggested it? Why do you feel you need specific advice because you are elderly……..
    I say:in future read the full details before you respond. You too may need help and assistance in the future as you arrive to your old age. Yes – its in the post for us all – there is no getting away from it.
    • Smodlet
    • By Smodlet 11th Aug 18, 4:18 PM
    • 3,620 Posts
    • 6,796 Thanks
    Smodlet
    Today was my first visit to the forum and it will sadly be my last. I send my thanks to most of the well meaning members who responded – I am truly grateful for giving me things to consider. Some however were disappointing and I found hurtful.
    So to the writer of:
    …..internet aware enough to find this site and post here but you can’t google how to go to the small claims court? Did you not ask your solicitor when they suggested it? Why do you feel you need specific advice because you are elderly……..
    I say:in future read the full details before you respond. You too may need help and assistance in the future as you arrive to your old age. Yes – its in the post for us all – there is no getting away from it.
    Originally posted by belvalpat

    I have felt like that and, I'm sure, have made other posters feel like that but, if you are going to venture into the uncharted waters of internet forums, you need either to grow a thick skin or abandon a whole host of helpful advice. There are, of course, Google/other search engines but I know of no site to where you can upload photos of your building problem and receive impartial advice for free.

    I suggest, if you are still reading as you were still online when I began this, that you ask around family/friends for a reputable builder and/or structural engineer. No-one can know for sure what the cause of the problem is without, I suspect, digging up the floor but certainly many photos and, indeed, videos could be taken before this is done if not by you, by someone else. I would suggest a spirit level placed on the bulge might be a start; perhaps a marble rolled down each side of it... You get my drift? HTH. (Hope this helps)
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • Savvy_Sue
    • By Savvy_Sue 11th Aug 18, 4:36 PM
    • 38,892 Posts
    • 35,725 Thanks
    Savvy_Sue
    I suspect I'd buy another rug ...
    Still knitting!
    Completed: 1 adult cardigan, 3 baby jumpers, 3 shawls, 1 sweat band, 3 pairs baby bootees,
    1 Wise Man Knitivity figure + 1 sheep, 2 pairs socks, 2 hats 2 balaclavas for seamen, 1 balaclava for myself ...
    Current projects: Poppies, mohair cardigan pattern arrived and going strong!
    • Sunny Intervals
    • By Sunny Intervals 11th Aug 18, 4:40 PM
    • 66 Posts
    • 281 Thanks
    Sunny Intervals
    I suspect I'd buy another rug ...
    Originally posted by Savvy_Sue

    Or you could knit one.
    • sheramber
    • By sheramber 11th Aug 18, 4:44 PM
    • 4,981 Posts
    • 3,721 Thanks
    sheramber
    We moved into a house with a large kitchen/diner with vinyl flooring.

    In one are this was raised and lumpy, as I discovered when I washed the floor.

    We lifted the vinyl and discovered that when the concrete floor had been laid they had mixed concrete on this bit of floor and left the unused stuff there, causing a solid raised patch.

    All it took was to chisel that away to make the floor level.

    The people we bought from did the renovations so must have just laid the vinyl over the lump.
    • deannatrois
    • By deannatrois 11th Aug 18, 4:52 PM
    • 5,537 Posts
    • 7,779 Thanks
    deannatrois
    I have a feeling there are cheaper solutions than the ones the OP has been presented with but without pictures we don't have any information to help.

    I lived in a rental with a crumbling concrete floor, LL wouldn't fix, so used self-leveling compound and it was ok for four years.

    The seller might have known about it but its proving they did. The surveyor is covered by their contract, unfortunately. Its a difficult situation.

    I agree its probably best to spend time finding the cheapest effective solution. Even if you win a court case, you then have to get the money off the defendant. Normally Age UK do have help they can give with repairs. Councils will sometimes help as well to keep people in their own homes. Just maybe, if the OP concentrates on repairs rather than reparation, there will be more help. I hope so.
    Last edited by deannatrois; 11-08-2018 at 5:12 PM.
    • BSW89
    • By BSW89 11th Aug 18, 5:07 PM
    • 28 Posts
    • 11 Thanks
    BSW89
    Today was my first visit to the forum and it will sadly be my last. I send my thanks to most of the well meaning members who responded – I am truly grateful for giving me things to consider. Some however were disappointing and I found hurtful.
    So to the writer of:
    …..internet aware enough to find this site and post here but you can’t google how to go to the small claims court? Did you not ask your solicitor when they suggested it? Why do you feel you need specific advice because you are elderly……..
    I say:in future read the full details before you respond. You too may need help and assistance in the future as you arrive to your old age. Yes – its in the post for us all – there is no getting away from it.
    Originally posted by belvalpat
    Sorry - I have no advice for you and would have no idea where to start, but having just read through this thread I’m also disappointed by the harsh tone of some replies to your ask for help - forum or not, we are all just human beings communicating through a different medium. I’m glad you received some useful input, and wish you the best of luck in resolving the problem.
    • need an answer
    • By need an answer 11th Aug 18, 6:16 PM
    • 935 Posts
    • 1,142 Thanks
    need an answer
    Sorry - I have no advice for you and would have no idea where to start, but having just read through this thread I!!!8217;m also disappointed by the harsh tone of some replies to your ask for help - forum or not, we are all just human beings communicating through a different medium. I!!!8217;m glad you received some useful input, and wish you the best of luck in resolving the problem.
    Originally posted by BSW89
    The thing is if you take a look at any of threads on this board you will find that its not very often that every single poster agrees with the OP or indeed eachother.Thats what an open forum is,a medium for debate on several levels if needed.

    Some posters are very detailed with their answers and other its just a short sharp statement in reply,it makes neither of them less valid but the short sharp ones can at times come across as less caring.
    Some people like to relate their personal experiences whilst for others its just post the reply and move on.
    Neither type of post is best its just what suits some doesn't always suit all.

    Its also very difficult sometimes for particularly a new user to post all the relevant facts in a few lines within an opening post so inevitably the first few replies may not always hit the spot of what the OP was hoping to get as an answer,and sometimes the full facts don't become clear until several pages in.

    OP if you are still reading this,read it all even the bad,dont take it to heart everyone has different ways of conveying a message and its not always in the format you want but on the whole its never personal,so please don't take it as such.
    If you really feel that someone has overstepped the mark with a reply then there is a report button you can use to alert the forum team who will adjudicate the post and modify if necessary.

    Its sometimes hard for anyone to put down in words what seems so much easier to say face to face and even regional variations or terms that maybe someone uses as standard in the north of the country can be interpreted by a southerner differently.You'll also get different people focusing in on different areas of the question,sometimes that leads to an answer but sometimes it takes things in a different direction.As the OP you have to make a judgement over what is relevant to you and your situation and discard comments that don't fit.

    Its also very difficult to know how to approach an answer when ultimately you have no idea who you are actually replying to,both in terms of being the OP or the person replying. even the most seasoned posters on this thread probably know little or nothing about eachother,other than what they read here.

    (We may often say oh so and so is knowledgeable or respected but the truth is none of us have anything to really base that on other than what that person writes and we read)

    Just remember if the whole world answered the question in the way you wanted it wouldn't be the pace it is, colourful vibrant and with emotion.

    If you were to ask 100 people the same question requiring a simple answer its unlikely that you will ever get 100 identical answers.
    Last edited by need an answer; 11-08-2018 at 6:33 PM.
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