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  • FIRST POST
    • lunker
    • By lunker 10th Aug 18, 7:17 PM
    • 19Posts
    • 1Thanks
    lunker
    Returning Flooring
    • #1
    • 10th Aug 18, 7:17 PM
    Returning Flooring 10th Aug 18 at 7:17 PM
    We ordered and paid for some wooden flooring about 6 weeks ago and arranged the fitter for this week. When the fitter arrived he said the floor wouldnt be suitable for wooden flooring as the levels were out. Having seen how expensive its going to be to get it level we decided to go back to carpet.

    Calling the store to say wed like to swap the wooden floor for carpet they said no. I was quite surprised by this and wanted to find out my rights.

    The returns policy says we can return up to 30 days from purchase but this is where I need some advice. I would think the purchase would be the delivery date? Even still this is terrible customer service.

    Some extra info. Weve ordered carpet at the same time and dont want to cancel the wood floor (but would like to now) just have more carpet and less wooden floor. The cost of both is about the same.
Page 1
    • lunker
    • By lunker 10th Aug 18, 7:37 PM
    • 19 Posts
    • 1 Thanks
    lunker
    • #2
    • 10th Aug 18, 7:37 PM
    • #2
    • 10th Aug 18, 7:37 PM
    Sorry the 30 days was for online orders. This is the in-store policy.

    This policy is in addition to your statutory rights:
    Customers are required to provide a receipt for proof of purchase.
    All items must be returned in original unused condition.
    We do not operate a change of mind policy. Once an order has been placed we are unable to cancel that order due to you as a customer no longer requiring it.
    Stocked Products (with no discount) - 10% of the Original Sale Price can be refunded, exchanged or a Credit Note provided if returned within 14 days of collection and in original unused condition.
    Stocked Products (with discount) !!!8211; No refunds will be offered on discounted sales, however, 10% of the Original Sale Price can be exchanged or a Credit Note provided if returned within 14 days of collection and in original unused condition.
    Special Order Flooring Products !!!8211; No Refunds, Exchanges or Credit Notes can be provided for Special Order Products.
    Order Cancellations !!!8211; No orders can be canceled with us once the order has been made.
    Credit notes are valid for 6 months.

    Doesn't seem right to me.
    • unforeseen
    • By unforeseen 10th Aug 18, 7:40 PM
    • 3,031 Posts
    • 3,957 Thanks
    unforeseen
    • #3
    • 10th Aug 18, 7:40 PM
    • #3
    • 10th Aug 18, 7:40 PM
    They don't have to accept returns when bought in store so the fact that they will give you something back for certain items that you don't want is a bonus.
    • dj1471
    • By dj1471 10th Aug 18, 7:51 PM
    • 1,320 Posts
    • 928 Thanks
    dj1471
    • #4
    • 10th Aug 18, 7:51 PM
    • #4
    • 10th Aug 18, 7:51 PM
    Doesn't seem right to me.
    Originally posted by lunker
    It is, as far as the law is concerned. When you buy in-store you've no right to return anything (other than for breach of contract). Many stores do allow returns but it's at their discretion.
    • lunker
    • By lunker 10th Aug 18, 8:02 PM
    • 19 Posts
    • 1 Thanks
    lunker
    • #5
    • 10th Aug 18, 8:02 PM
    • #5
    • 10th Aug 18, 8:02 PM
    This I didn't know. I suppose I'm used to better returns polices and stores that want to keep my custom.
    • theonlywayisup
    • By theonlywayisup 10th Aug 18, 8:08 PM
    • 12,700 Posts
    • 8,594 Thanks
    theonlywayisup
    • #6
    • 10th Aug 18, 8:08 PM
    • #6
    • 10th Aug 18, 8:08 PM
    This I didn't know. I suppose I'm used to better returns polices and stores that want to keep my custom.
    Originally posted by lunker
    The time to realise this is before purchase.
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