Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • bonnyrigger
    • By bonnyrigger 10th Aug 18, 4:47 PM
    • 12Posts
    • 6Thanks
    Better Service from 3rd Party Insurance
    • #1
    • 10th Aug 18, 4:47 PM
    Better Service from 3rd Party Insurance 10th Aug 18 at 4:47 PM
    Was involved in two no-fault claims in the last 3 years (Nov 2015 and Mar 2018), one of which I went my own insurer and the other via the 3rd party's company. Without mentioning the two companies involved, the service from the 3rd party insurance in terms of car hire, repair turnaround and communication was much better.
    My own insurance (or rather the Claims Management crew they appointed) dragged a minor bumper repair out for 10 days, set me up with some fuel guzzling monstrosity which I took back the same day (I thought it actually had a leak the diesel was going down so fast), and then ended up in a b****y Corsa for the rest of the time (I'm 6'2"). I also had to chase their selected repair crew up after a week to find that nothing had yet been done.
    The 3rd party insurer got my hire car a dropped off & collected from the repair centre, who did a great job replacing the whole front bumper and wraparound panel after I was hit head on by their driver (low speed - top tip is do not try to recover items that have fallen off the back seat while exiting a mini-roundabout). They also kept me informed of progress and the hire car was similar in size to mine.
    Just waiting to see if my insurance company try to put up the premium in December despite the fact the later bump has not cost them a brass farthing and me informing them for "info only".
Page 1
    • Tarambor
    • By Tarambor 10th Aug 18, 5:13 PM
    • 3,663 Posts
    • 2,720 Thanks
    • #2
    • 10th Aug 18, 5:13 PM
    • #2
    • 10th Aug 18, 5:13 PM
    Of course they did. It was in their best financial interests to get it sorted as quickly as possible whereas when you claimed on yours it was in their best financial interests to drag it out as long as possible.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,437Posts Today

8,660Users online

Martin's Twitter
  • Very kind. But it'd be an economic nightmare. People would get the note out, see me, and think, nah I probably shou?

  • Today?s twitter poll: Does President Trump put you off visiting the USA?? On Friday I did a poll about cities you'?

  • RT @helen_undy: We're expanding our trustee board at this exciting point in @mmhpi's development, looking for 3 talented people to join @Ma?

  • Follow Martin