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  • FIRST POST
    • jon-w
    • By jon-w 10th Aug 18, 3:26 PM
    • 58Posts
    • 36Thanks
    jon-w
    PCN whilst at Physio
    • #1
    • 10th Aug 18, 3:26 PM
    PCN whilst at Physio 10th Aug 18 at 3:26 PM
    Hi, I've received a PCN from a private car parking company asking for 60 (Discounted from 100). The driver parked my car at the gym where his physio appointment was held. The gym has an iPad where one puts in the registration number to get free parking and the driver tells me he did this - he photo'd the reg on the day in question so he would know the correct reg to type in. I also have a letter from the physio company showing the driver attended a physio appointment at the site on that day / time.


    Should I appeal though the parking company website? Do you think I will be sucessful?


    Any assistance would be gratefully received.


    Thanks


    Additionally:
    PPC is Premier Park
    Driver spoke to Gym over the phone, person told them that the tablet sometimes doesn't upload the data and that reception can check so they went to the gym and spoke to reception who were not helpful, told them they couldn't do anything or check and they should just appeal. They also told them that appeals usually mean the charge goes down to 10.
    Last edited by jon-w; 10-08-2018 at 4:21 PM.
Page 1
    • Fruitcake
    • By Fruitcake 10th Aug 18, 3:35 PM
    • 37,187 Posts
    • 83,901 Thanks
    Fruitcake
    • #2
    • 10th Aug 18, 3:35 PM
    • #2
    • 10th Aug 18, 3:35 PM
    Edit your post to remove information about who did what. Only ever refer to The Driver and The Keeper, who are two different people.

    Once you have done this, please read the sticky thread for NEWBIES that everyone is asked to read first before they start a new thread, then send the template appeal you will find there. Are you the keeper, or is this a lease/hire car as the appeal process is different?

    Edit your post NOW! Parking scammers read these fora and can use the info from this thread against you.

    What is the name of the PPC please, and what happened when you complained to the owner/manager of the gym?

    Please also complain to your MP about this unregulated scam.

    These are some of the comments made by the MPs in Parliament concerning the unregulated parking industry (Feb 2018):

    https://hansard.parliament.uk/commons/2018-02-02/debates/CC84AF5E-AC6E-4E14-81B1-066E6A892807/Parking(CodeOfPractice)Bill

    ''Rip-offs from car park Cowboys must stop''; unfair treatment; signage deliberately confusing to ensure a PCN is issued; ''years of abuse by rogue parking companies''; bloodsuckers; ''the current system of regulation is hopeless, like putting Dracula in charge of the blood-bank''; extortionate fines; rogue operators; ''sense of injustice''; unfair charges and notices; wilfully misleading; signage is a deliberate act to deceive or mislead; ''confusing signs are often deliberate, to trap innocent drivers''; unreasonable; a curse; harassing; operating in a disgusting way; appeals service is no guarantee of a fair hearing; loathed; outrageous scam; dodgy practice; outrageous abuse; unscrupulous practices; ''the British Parking Association is as much use as a multi-storey car park in the Gobi desert''; and finally, by way of unanimous conclusion: ''we need to crack down on these rogue companies. They are an absolute disgrace to this country. Ordinary motorists and ordinary residents should not have to put up with this''.

    These are the exact words used, so you should quote them to your MP in a complaint and ask him/her to contact Sir Greg Knight MP if he wants further information about this scam.
    Last edited by Fruitcake; 10-08-2018 at 3:38 PM.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • Redx
    • By Redx 10th Aug 18, 3:39 PM
    • 18,814 Posts
    • 23,789 Thanks
    Redx
    • #3
    • 10th Aug 18, 3:39 PM
    • #3
    • 10th Aug 18, 3:39 PM
    you should name the PPC as we cannot answer properly without knowing who the enemy is

    but the NEWBIES FAQ tells you everything you need to know about this common sc@m

    see it near the top of this forum, and appeal as KEEPER using the template letter


    and complain STRONGLY to the gym and get them to cancel this pcn asap
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • KeithP
    • By KeithP 10th Aug 18, 4:06 PM
    • 8,597 Posts
    • 8,477 Thanks
    KeithP
    • #4
    • 10th Aug 18, 4:06 PM
    • #4
    • 10th Aug 18, 4:06 PM
    "Edit your post" does not mean delete the entire thing.

    Your post could've easily been changed to:
    PCN whilst at Physio

    Hi, I've received a PCN from a private car parking company asking for 60 (Discounted from 100). The driver parked my car at the gym where his physio appointment was held. The gym has an iPad where one puts in the registration number to get free parking and the driver tells me he did this - he photo'd the reg on the day in question so he would know the correct reg to type in. I also have a letter from the physio company showing the driver attended a physio appointment at the site on that day / time.


    Should I appeal though the parking company website? Do you think I will be sucessful?


    Any assistance would be gratefully received.


    Thanks
    Last edited by KeithP; 10-08-2018 at 4:13 PM.
    .
    • The Slithy Tove
    • By The Slithy Tove 10th Aug 18, 5:15 PM
    • 3,360 Posts
    • 4,908 Thanks
    The Slithy Tove
    • #5
    • 10th Aug 18, 5:15 PM
    • #5
    • 10th Aug 18, 5:15 PM
    Driver spoke to Gym over the phone, person told them that the tablet sometimes doesn't upload the data and that reception can check so they went to the gym and spoke to reception who were not helpful, told them they couldn't do anything or check and they should just appeal. They also told them that appeals usually mean the charge goes down to 10.
    Originally posted by jon-w
    That kind of response/attitude beggars belief! They admit their own systems are inadequate, yet claim there's nothing they can do.

    You need to get yourself down there in person, and demand to speak to the manager (not the receptionist). You must insist that he must cancel the charge which was down to their own failings. You will not engage with the PPC. If they are so confident of the charge being reduced, then get him to put his hand in the till and pay the 10 himself.
    • Fruitcake
    • By Fruitcake 10th Aug 18, 5:35 PM
    • 37,187 Posts
    • 83,901 Thanks
    Fruitcake
    • #6
    • 10th Aug 18, 5:35 PM
    • #6
    • 10th Aug 18, 5:35 PM
    I would be looking for another gym in parallel with complaints and appeal.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • jon-w
    • By jon-w 14th Aug 18, 2:44 PM
    • 58 Posts
    • 36 Thanks
    jon-w
    • #7
    • 14th Aug 18, 2:44 PM
    • #7
    • 14th Aug 18, 2:44 PM
    Hi, thanks for the replies etc. The driver has complained to both the gym and the Physio provider. The physio has logged it as a formal complaint and is looking into if they can assist.
    In the meantime i as registered keeper have done as suggested in the newbies thread and have submitted the first appeal adding evidence to show the driver (who was not named and the evidence had the name removed) was parked legitimately..


    The PPC have responded with this:
    Dear REGISTEREDKEEPER,

    Re: Parking Charge Notice XXXX

    We write to acknowledge receipt of your recent online appeal, on behalf of the driver, appealing against the issuing of a Parking Charge Notice (PCN) to the vehicle.

    We note your comments and must refer you to the Protection of Freedoms Act (PoFA) 2012, Schedule 4 - Recovery of unpaid Parking Charges. This is available to view online at:
    http://www.legislation.gov.uk/ukpga/2012/9/schedule/4

    We must therefore request that the details of the driver of the vehicle at the time of the contravention are supplied; this must include their full name and serviceable UK postal address. If you are unwilling or unable to provide these details the registered keeper of this vehicle will remain liable for this PCN. This information should be provided by <ADATE>. Please note, Premier Park Limited will not reply to any correspondence until after the above date, if the requested information is not provided.

    If we do not receive this information by the date given, the registered keeper of the vehicle at the date of event will be held liable.

    If you would like to view our photographic evidence, please visit www.pcnpayments.com

    Please respond by return or by filling in the Transfer of Liability form on the reverse of the PCN and posting it to Premier Park, PO Box 624, Exeter, EX1 9JG.


    Yours Sincerely,

    The Appeals Team
    Premier Park Ltd



    I assume i just ignore it and wait till they give the result of the appeal and a POPLA code?
    • Quentin
    • By Quentin 14th Aug 18, 2:52 PM
    • 36,820 Posts
    • 20,953 Thanks
    Quentin
    • #8
    • 14th Aug 18, 2:52 PM
    • #8
    • 14th Aug 18, 2:52 PM
    Yes. .
    • Umkomaas
    • By Umkomaas 14th Aug 18, 3:02 PM
    • 18,847 Posts
    • 29,664 Thanks
    Umkomaas
    • #9
    • 14th Aug 18, 3:02 PM
    • #9
    • 14th Aug 18, 3:02 PM
    Presume first notification of 'contravention' was received through the post (no prior windscreen ticket)?

    Date of parking 'contravention?

    Date of Issue on the Notice to Keeper?

    Date of receipt of the NtK?
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • jon-w
    • By jon-w 14th Aug 18, 3:18 PM
    • 58 Posts
    • 36 Thanks
    jon-w
    Presume first notification of 'contravention' was received through the post (no prior windscreen ticket)?
    Originally posted by Umkomaas
    Correct



    Date of parking 'contravention?
    Originally posted by Umkomaas

    Using fake dates but with the same number of days between: 15th of January



    Date of Issue on the Notice to Keeper?

    Originally posted by Umkomaas
    Lets say it was 21st January



    Date of receipt of the NtK?
    Originally posted by Umkomaas

    Lets say it was the 25th Jan


    So within the timescales for PoFA 2012 unfortunately unless mistaken.
    • Umkomaas
    • By Umkomaas 14th Aug 18, 3:25 PM
    • 18,847 Posts
    • 29,664 Thanks
    Umkomaas
    So within the timescales for PoFA 2012
    Seemingly so.

    Not sure why the MI5 stuff - physio and gym seem much more of a giveaway, even then, hardly an issue.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • jon-w
    • By jon-w 14th Aug 18, 4:35 PM
    • 58 Posts
    • 36 Thanks
    jon-w
    MI5 cos I have now actually read the stickies rather than blindy posting as i originally did.


    But you're right of course.
    • Coupon-mad
    • By Coupon-mad 14th Aug 18, 4:37 PM
    • 60,025 Posts
    • 73,164 Thanks
    Coupon-mad
    Driver spoke to Gym over the phone, person told them that the tablet sometimes doesn't upload the data and that reception can check so they went to the gym and spoke to reception who were not helpful, told them they couldn't do anything or check and they should just appeal. They also told them that appeals usually mean the charge goes down to 10.
    Do as the Slithy Tove says.

    Try again NOW, get the RIGHT person on Reception and make them do the promised 'check' and make the Manager email PP to cancel the stupid thing this week:

    You need to get yourself down there in person, and demand to speak to the manager (not the receptionist). You must insist that he must cancel the charge which was down to their own failings. You will not engage with the PPC. If they are so confident of the charge being reduced, then get him to put his hand in the till and pay the 10 himself.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

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