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  • FIRST POST
    • renterfirsttime
    • By renterfirsttime 10th Aug 18, 2:46 PM
    • 5Posts
    • 1Thanks
    renterfirsttime
    End of Tenancy Advice - Unfair Charges
    • #1
    • 10th Aug 18, 2:46 PM
    End of Tenancy Advice - Unfair Charges 10th Aug 18 at 2:46 PM
    Looking for some advice Ė I split from my wife at the start of the year and moved into a friends flat. They served me a monthís notice after 4 months as they were struggling to fill the other room (it was rented per room) and have given the entire flat over to a lettings agent.

    As some context, they did let me pay the tenancy deposit in increments, and one monthly payment was 3 days late due to a banking issue (I paid a £100 late fee)

    When I moved in, I occupied the bigger room, and was instructed not to tell the existing tenant of the small room o my plan to move in there after he moved out (despite this being written in the contract). That would facilitate the tenant being able to move out immediately and qualifying for a refund of half a monthís rent. I followed this through in good faith.

    The regular cleaner also told the landlords that I had stored some possessions in the vacant room. I was charged £100 for this.

    There were at least a dozen visits by both of the landladys (sisters). Some not with the appropriate notice. They are (were) good friends, so i didn't really ever see this as strange or exercise my rights to say no.

    I lost a set of housekeys. They have since charged me £329 to replace a lock. The bill isnít itemised, but Iíve been charged for 2 locks (one of which I didnít have the key for). There was nothing traceable on the keys Ė not even a clubcard or anything of that nature that would the address of the flat on it. The flat is monitored by CCTV, has a porter, a front door thatís automatic and fob accessed. Despite all this, I can slightly understand needing to replace the locks. Iíve been charged for 2 lock replacements (one of which Iíll refuse to pay as I only had one key) and for 2 hours labour.

    The bathroom door had one hinge that ended up being shorn off. I literally never shut this door as I had no need (occasionally the doors would slam due to the wind Ė itís been a hot summer and I always had the windows open). I also sat on a dining room chair which broke. Iíve been charged £100 in total for these.

    I was given a list of things to clean etc before I moved out. I completed these, and right after a painter and decorator (a family friend of theirs) moved in and completed some painting and tiling. He had started this week in my final month of my tenancy Ė painting all the walls and retiling kitchen and bathroom. I was instructed not to have anything against any wall, essentially reducing the size of my room by 10-15%

    I have since been charged for half of a deep clean - £125. This is the first Iíve heard of it. If a tenant is served notice with no misconduct reason etc, is it fair to charge them for a deep clean at all? Bear in mind the Handyman moved right in afterwards, and the flat was not given a deep clean before I moved in.

    Are these fair and/or even legal?
Page 1
    • Comms69
    • By Comms69 10th Aug 18, 2:57 PM
    • 4,865 Posts
    • 4,862 Thanks
    Comms69
    • #2
    • 10th Aug 18, 2:57 PM
    • #2
    • 10th Aug 18, 2:57 PM
    Looking for some advice Ė I split from my wife at the start of the year and moved into a friends flat. They served me a monthís notice after 4 months as they were struggling to fill the other room (it was rented per room) and have given the entire flat over to a lettings agent.

    As some context, they did let me pay the tenancy deposit in increments, and one monthly payment was 3 days late due to a banking issue (I paid a £100 late fee) - to your friends? Why?!

    When I moved in, I occupied the bigger room, and was instructed not to tell the existing tenant of the small room o my plan to move in there after he moved out (despite this being written in the contract). That would facilitate the tenant being able to move out immediately and qualifying for a refund of half a monthís rent. I followed this through in good faith. - no idea what this means.

    The regular cleaner also told the landlords that I had stored some possessions in the vacant room. I was charged £100 for this. - Why are you paying these fees?!

    There were at least a dozen visits by both of the landladys (sisters). Some not with the appropriate notice. They are (were) good friends, so i didn't really ever see this as strange or exercise my rights to say no. - Well that's because you think theyre your friends

    I lost a set of housekeys. They have since charged me £329 to replace a lock. - seems reasonable excessive The bill isnít itemised, but Iíve been charged for 2 locks (one of which I didnít have the key for). There was nothing traceable on the keys Ė not even a clubcard or anything of that nature that would the address of the flat on it. The flat is monitored by CCTV, has a porter, a front door thatís automatic and fob accessed. Despite all this, I can slightly understand needing to replace the locks. Iíve been charged for 2 lock replacements (one of which Iíll refuse to pay as I only had one key) and for 2 hours labour. - Ok so refuse

    The bathroom door had one hinge that ended up being shorn off. I literally never shut this door as I had no need (occasionally the doors would slam due to the wind Ė itís been a hot summer and I always had the windows open). I also sat on a dining room chair which broke. Iíve been charged £100 in total for these. - Might be reasonable

    I was given a list of things to clean etc before I moved out. I completed these, and right after a painter and decorator (a family friend of theirs) moved in and completed some painting and tiling. He had started this week in my final month of my tenancy Ė painting all the walls and retiling kitchen and bathroom. I was instructed not to have anything against any wall, essentially reducing the size of my room by 10-15% - and you didn't tell them to foxtrot Oscar?

    I have since been charged for half of a deep clean - £125. This is the first Iíve heard of it. If a tenant is served notice with no misconduct reason etc, is it fair to charge them for a deep clean at all? Bear in mind the Handyman moved right in afterwards, and the flat was not given a deep clean before I moved in.

    Are these fair and/or even legal?
    Originally posted by renterfirsttime

    Yes, no, maybe? Cant read your contract from here.


    BUT I assume your deposit isn't protected (as it's paid in increments) so just sue them.
    • renterfirsttime
    • By renterfirsttime 10th Aug 18, 3:02 PM
    • 5 Posts
    • 1 Thanks
    renterfirsttime
    • #3
    • 10th Aug 18, 3:02 PM
    • #3
    • 10th Aug 18, 3:02 PM
    Thanks - i guess I'm just looking for confirmation that I'm not being unreasonable.
    My nature in general is non-confrontational so normally i'm along the lines of 'yes, do this, take this money and leave me alone' and I had bigger fish to fry with the breakdown of my marriage and the repercussions surrounding that
    Also, I was going through a traumatic period. My marriage ended suddenly, and for a couple of months I was either suffering from Sleep Deprivation or was suffering inertia from Sleeping Tablets (first time I've ever taken them, and they really made me groggy during the day).
    • Comms69
    • By Comms69 10th Aug 18, 3:04 PM
    • 4,865 Posts
    • 4,862 Thanks
    Comms69
    • #4
    • 10th Aug 18, 3:04 PM
    • #4
    • 10th Aug 18, 3:04 PM
    Thanks - i guess I'm just looking for confirmation that I'm not being unreasonable.
    My nature in general is non-confrontational so normally i'm along the lines of 'yes, do this, take this money and leave me alone' and I had bigger fish to fry with the breakdown of my marriage and the repercussions surrounding that - yes I figured that out. After you've sorted that get assertiveness training. Otherwise people will always take advantage.
    Also, I was going through a traumatic period. My marriage ended suddenly, and for a couple of months I was either suffering from Sleep Deprivation or was suffering inertia from Sleeping Tablets (first time I've ever taken them, and they really made me groggy during the day).
    Originally posted by renterfirsttime


    Can you confirm whether the deposit is protected or not? And have you actually moved out?
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