Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • pinkshoes
    • By pinkshoes 10th Aug 18, 2:27 PM
    • 16,025Posts
    • 22,036Thanks
    pinkshoes
    Compensation due?
    • #1
    • 10th Aug 18, 2:27 PM
    Compensation due? 10th Aug 18 at 2:27 PM
    I ordered a floor from a high street flooring company.

    They fitted it, it buckled, they ripped it out and fitted it again (I gave them an opportunity to put it right). It buckled again.

    I then asked for the floor to be removed and a refund.

    Refund received.

    I have written asking for compensation for the inconvenience and lost time but they have not replied.

    My next step would be a letter before action, but I need to be sure that I am correct in asking for compensation.

    In my initial letter I asked for a figure of 300 to cover:

    - the day of holiday my husband had to take for the floor to be fitted a second time (as we need all his days to cover childcare etc...).
    - the 3 hours of our time it took after the second fitting to remove sharp nails and staples that were left sticking out. (Had to be done that evening as we have kids and dogs and floor was unsafe).

    In reality:

    - they delayed my kitchen renovation by several weeks (costing a lot in take away food as we have very limited cooking facilities and had a planned visitor staying)
    - I spent two days myself stuck inside (initial fitting day and final removal day) but as it was it was my days off, I have not asked fir this to be compensated.
    - my refund (despite paying by bank transfer) was part cash and part PayPal, which meant dragging 4 kids to my nearest bank (which took an hour!!) and having to link my bank to PayPal (was not happy about this!) as I needed the money in my bank to pay again for someone else to do the floor.

    I think my demand of 300 is very reasonable given the huge inconvenience, so if I end up taking it further, would it be reasonable to claim for any of the further inconveniences as mentioned above?
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
Page 1
    • bris
    • By bris 10th Aug 18, 9:12 PM
    • 7,959 Posts
    • 6,957 Thanks
    bris
    • #2
    • 10th Aug 18, 9:12 PM
    • #2
    • 10th Aug 18, 9:12 PM
    Inconvenience isn't a loss, consequential losses are actual monies you have spent to put things right. You husbands holiday is about the only thing you are entitled too.


    Eating takeaway food and the refund scenario is not going to get you anywhere. You should have insisted getting the refund in the same method you paid, why did you accept Paypal?


    If it's a big company you are likely to get a goodwill gesture, a small one and you might have to fight for your loss of holiday. You will also need evidence of this when and if it goes to court.
    • glentoran99
    • By glentoran99 10th Aug 18, 9:13 PM
    • 5,476 Posts
    • 4,661 Thanks
    glentoran99
    • #3
    • 10th Aug 18, 9:13 PM
    • #3
    • 10th Aug 18, 9:13 PM
    I ordered a floor from a high street flooring company.

    They fitted it, it buckled, they ripped it out and fitted it again (I gave them an opportunity to put it right). It buckled again.

    I then asked for the floor to be removed and a refund.

    Refund received.

    I have written asking for compensation for the inconvenience and lost time but they have not replied.

    My next step would be a letter before action, but I need to be sure that I am correct in asking for compensation.

    In my initial letter I asked for a figure of 300 to cover:

    - the day of holiday my husband had to take for the floor to be fitted a second time (as we need all his days to cover childcare etc...).
    - the 3 hours of our time it took after the second fitting to remove sharp nails and staples that were left sticking out. (Had to be done that evening as we have kids and dogs and floor was unsafe).

    In reality:

    - they delayed my kitchen renovation by several weeks (costing a lot in take away food as we have very limited cooking facilities and had a planned visitor staying)
    - I spent two days myself stuck inside (initial fitting day and final removal day) but as it was it was my days off, I have not asked fir this to be compensated.
    - my refund (despite paying by bank transfer) was part cash and part PayPal, which meant dragging 4 kids to my nearest bank (which took an hour!!) and having to link my bank to PayPal (was not happy about this!) as I needed the money in my bank to pay again for someone else to do the floor.

    I think my demand of 300 is very reasonable given the huge inconvenience, so if I end up taking it further, would it be reasonable to claim for any of the further inconveniences as mentioned above?
    Originally posted by pinkshoes



    you lost me at that point, why did you have to go to the bank?
    • forgotmyname
    • By forgotmyname 10th Aug 18, 9:47 PM
    • 27,800 Posts
    • 11,280 Thanks
    forgotmyname
    • #4
    • 10th Aug 18, 9:47 PM
    • #4
    • 10th Aug 18, 9:47 PM
    Your claiming a days wages to cover him taking a day off. And also claiming for 3 hours of time. Wont that be the same day your claiming for in the first instance? You cannot claim multiple times for the same day.

    You had cooking facilities so your personal choice for takeaway food.

    One hour of your time to bank the refund? But you accepted the refund by this method. Why if it would have caused an issue?

    Having to link your paypal to your account, you should have a bank account linked to paypal.

    So the claim is one day off work then? Fairly easy for them to defend that.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • pinkshoes
    • By pinkshoes 10th Aug 18, 9:50 PM
    • 16,025 Posts
    • 22,036 Thanks
    pinkshoes
    • #5
    • 10th Aug 18, 9:50 PM
    • #5
    • 10th Aug 18, 9:50 PM
    You should have insisted getting the refund in the same method you paid, why did you accept Paypal?
    Originally posted by bris
    you lost me at that point, why did you have to go to the bank?
    Originally posted by glentoran99
    I paid for the floor by debit card to the shop, then I had to pay THEIR fitter directly by either cash or bank transfer. I paid bank transfer.

    After the fitter had removed the floor, he refused to transfer the money back to my account and said he had 200 cash then the rest would have to be PayPal as he didnt have any money in his account. I made it clear I was not happy but had no choice but to accept this.

    The 200 cash needed to then be paid into my account asap to pay for someone else to fit a floor. This involved a 1 hour round trip in the car to my nearest bank with 4 kids. Not fun.

    I will stick to the 300 for now, and hopefully they will pay up.

    I have yet to leave a review, and the photos of sharp nails sticking up and undulating flooring will no doubt cost them far more than 300 in lost sales.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • pinkshoes
    • By pinkshoes 10th Aug 18, 9:57 PM
    • 16,025 Posts
    • 22,036 Thanks
    pinkshoes
    • #6
    • 10th Aug 18, 9:57 PM
    • #6
    • 10th Aug 18, 9:57 PM
    Your claiming a days wages to cover him taking a day off. And also claiming for 3 hours of time. Wont that be the same day your claiming for in the first instance? You cannot claim multiple times for the same day.
    Originally posted by forgotmyname
    1 day fitting floor (my day off)

    1 day removing floor and refitting floor (a week later - day of holiday lost)

    0.5 day removing floor again (another week later, again my day off) then the same evening 3 hours spent making the floor safe.

    The floorboards looked ok after it was removed again, but I walked across it and cut my foot on a nail. It was only then we realised there were loads of sharp nails and staples sticking up. If it wasn't for kids and dogs I would have demanded they come back the next day and do it, but it needed doing that evening hence we had no choice but to make it safe ourselves.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • peachyprice
    • By peachyprice 11th Aug 18, 8:58 AM
    • 19,795 Posts
    • 45,838 Thanks
    peachyprice
    • #7
    • 11th Aug 18, 8:58 AM
    • #7
    • 11th Aug 18, 8:58 AM
    The 200 cash needed to then be paid into my account asap to pay for someone else to fit a floor. This involved a 1 hour round trip in the car to my nearest bank with 4 kids. Not fun.
    Originally posted by pinkshoes
    For future reference, you can pay cash in at any post office using your debit/ATM card, even the small ones in shops.
    Accept your past without regret, handle your present with confidence and face your future without fear
    • pinkshoes
    • By pinkshoes 11th Aug 18, 9:29 AM
    • 16,025 Posts
    • 22,036 Thanks
    pinkshoes
    • #8
    • 11th Aug 18, 9:29 AM
    • #8
    • 11th Aug 18, 9:29 AM
    For future reference, you can pay cash in at any post office using your debit/ATM card, even the small ones in shops.
    Originally posted by peachyprice
    I didn't know that! Thanks!
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • Waterlily24
    • By Waterlily24 11th Aug 18, 11:33 AM
    • 1,059 Posts
    • 586 Thanks
    Waterlily24
    • #9
    • 11th Aug 18, 11:33 AM
    • #9
    • 11th Aug 18, 11:33 AM
    For future reference, you can pay cash in at any post office using your debit/ATM card, even the small ones in shops.
    Originally posted by peachyprice
    How long does it take to get into your bank account these days please. I'm a bit out of touch.
    • NotRichAtAll
    • By NotRichAtAll 11th Aug 18, 12:06 PM
    • 760 Posts
    • 643 Thanks
    NotRichAtAll
    i think i will try to claim compensation for wasting my time reading your post, you got your money back, you chose to eat take aways, you chose to have 4 kids to drag to the bank.
    • pinkshoes
    • By pinkshoes 11th Aug 18, 12:17 PM
    • 16,025 Posts
    • 22,036 Thanks
    pinkshoes
    i think i will try to claim compensation for wasting my time reading your post, you got your money back, you chose to eat take aways, you chose to have 4 kids to drag to the bank.
    Originally posted by NotRichAtAll
    And there is me thinking this site is about money saving, and we are trying to claw back lost income for a wasted day...

    As much as I would have loved to have left the kids at home and gone on my own, I'm pretty sure leaving 4 kids under 8 on their own is not permitted...

    (Ps - be nice to money savers )
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • JJ Egan
    • By JJ Egan 11th Aug 18, 12:22 PM
    • 11,099 Posts
    • 4,810 Thanks
    JJ Egan

    (Ps - be nice to money savers )
    Originally posted by pinkshoes



    Yes poster should of been nicer as i would of .
    • photome
    • By photome 11th Aug 18, 12:33 PM
    • 13,519 Posts
    • 9,026 Thanks
    photome
    Not sure you have a claim other than maybe for your husbands one day lost holiday and even then only if it means you will have to pay one day extra childcare, how much would that be?


    take aways were your choice.


    we were without a kitchen for nearly 3 weeks a short time ago. we managed with a microwave in the lounge, we may have had the odd take away but thats all
    • AndyMc.....
    • By AndyMc..... 11th Aug 18, 12:42 PM
    • 2,484 Posts
    • 1,534 Thanks
    AndyMc.....
    Your husband had a paid days holiday off work. He obviously had the day off and was paid so what are you claiming for there?
    Hi there! Weve had to remove your signature. Please check the Forum Rules if youre unsure why its been removed and, if still unsure, email forumteam@moneysavingexpert.com
    • peachyprice
    • By peachyprice 11th Aug 18, 12:50 PM
    • 19,795 Posts
    • 45,838 Thanks
    peachyprice
    How long does it take to get into your bank account these days please. I'm a bit out of touch.
    Originally posted by Waterlily24
    It's instant when you pay cash in at the post office.
    Accept your past without regret, handle your present with confidence and face your future without fear
    • peachyprice
    • By peachyprice 11th Aug 18, 12:53 PM
    • 19,795 Posts
    • 45,838 Thanks
    peachyprice
    I didn't know that! Thanks!
    Originally posted by pinkshoes
    You're welcome. It makes life so much easier than schlepping to a bank on the high street, especially if you're lucky enough to have one in a local shop.
    Accept your past without regret, handle your present with confidence and face your future without fear
    • takman
    • By takman 11th Aug 18, 1:10 PM
    • 3,706 Posts
    • 3,363 Thanks
    takman
    The 200 cash needed to then be paid into my account asap to pay for someone else to fit a floor. This involved a 1 hour round trip in the car to my nearest bank with 4 kids. Not fun.
    Originally posted by pinkshoes
    You have serious financial issues if you don't even have 200 in another account that you could transfer over.

    So you have no savings or emergency fund at all!.
    Last edited by takman; 11-08-2018 at 2:04 PM.
    • pinkshoes
    • By pinkshoes 11th Aug 18, 1:51 PM
    • 16,025 Posts
    • 22,036 Thanks
    pinkshoes
    Your husband had a paid days holiday off work. He obviously had the day off and was paid so what are you claiming for there?
    Originally posted by AndyMc.....
    Because all DH's holidays are already accounted for, so he will now need to take a day unpaid in the future. I don't see why we should foot that bill.

    So he should have taken it unpaid to avoid an unpaid day further down the line?

    I will continue to pursue them for a day of pay lost as this is what will have to happen later this year due to their incompetence.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • pinkshoes
    • By pinkshoes 11th Aug 18, 1:56 PM
    • 16,025 Posts
    • 22,036 Thanks
    pinkshoes
    You have serious financial issues if you don't even have 200 in another account that you could transfer over.

    So you have no savings or emergency fund at all!.
    Originally posted by takman


    If I take 200 from my ISA I cannot transfer it back in.

    I guess the general consensus is that a company can give you a shoddy service causing a huge inconvenience but that is ok.

    Ah well, will choose a company more carefully next time. One that actually gives a sh*t about their customers...

    The company receipt says something about them not being happy until you are, which is so far from the truth it is laughable.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • takman
    • By takman 11th Aug 18, 2:10 PM
    • 3,706 Posts
    • 3,363 Thanks
    takman


    If I take 200 from my ISA I cannot transfer it back in.
    Originally posted by pinkshoes
    How much interest does that ISA pay?

    It's unlikely to be anywhere near the amount that you can get from a current account such as Nationwide where you get 5% interest for a year on balances up to 2,500 where you can take the money out and put it back in as much as you want.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,043Posts Today

9,555Users online

Martin's Twitter