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  • FIRST POST
    • foolofbeans
    • By foolofbeans 10th Aug 18, 2:14 PM
    • 375Posts
    • 454Thanks
    foolofbeans
    Train didn't stop at my stop!
    • #1
    • 10th Aug 18, 2:14 PM
    Train didn't stop at my stop! 10th Aug 18 at 2:14 PM
    It wasn't actually me but my eldest child has messaged me to say that the train they got on was delayed at one town for 15 minutes so to make up the time the train did not stop at some of the designated stops along the way.
    We live in a rural area and my child doesn't drive and will now be at least 10 miles away from the train station they had planned to arrive at.
    Is there any right to compensation? Not just for the journey but the additional costs of having to get a taxi back to the station the train should have stopped at Not many buses and child could get another train back but will now be late for work by a couple of hours
Page 1
    • lisyloo
    • By lisyloo 10th Aug 18, 2:47 PM
    • 22,877 Posts
    • 11,428 Thanks
    lisyloo
    • #2
    • 10th Aug 18, 2:47 PM
    • #2
    • 10th Aug 18, 2:47 PM
    Did you child ask what was offered at the station?
    What did they offer?
    • elverson
    • By elverson 10th Aug 18, 3:18 PM
    • 796 Posts
    • 508 Thanks
    elverson
    • #3
    • 10th Aug 18, 3:18 PM
    • #3
    • 10th Aug 18, 3:18 PM
    What were the stations as that will determine the compensation policy.
    • foolofbeans
    • By foolofbeans 10th Aug 18, 11:13 PM
    • 375 Posts
    • 454 Thanks
    foolofbeans
    • #4
    • 10th Aug 18, 11:13 PM
    • #4
    • 10th Aug 18, 11:13 PM
    Did you child ask what was offered at the station?
    What did they offer?
    Originally posted by lisyloo
    There was no offer of compensation at the train station as it is only manned in the morning.
    • foolofbeans
    • By foolofbeans 10th Aug 18, 11:14 PM
    • 375 Posts
    • 454 Thanks
    foolofbeans
    • #5
    • 10th Aug 18, 11:14 PM
    • #5
    • 10th Aug 18, 11:14 PM
    What were the stations as that will determine the compensation policy.
    Originally posted by elverson
    I'm sorry I don't understand....do you mean that the compensation level changes depending on which station the train goes past and doesn't stop at?
    • KeithP
    • By KeithP 10th Aug 18, 11:55 PM
    • 11,437 Posts
    • 11,965 Thanks
    KeithP
    • #6
    • 10th Aug 18, 11:55 PM
    • #6
    • 10th Aug 18, 11:55 PM
    There is more than one compensation scheme.
    Different Train Operation Companies may offer differing schemes.

    I suspect that the question about 'which stations' was to try and close in on the appropriate scheme.
    .
    • Savvy_Sue
    • By Savvy_Sue 11th Aug 18, 3:05 AM
    • 39,260 Posts
    • 36,225 Thanks
    Savvy_Sue
    • #7
    • 11th Aug 18, 3:05 AM
    • #7
    • 11th Aug 18, 3:05 AM
    It wasn't actually me but my eldest child has messaged me to say that the train they got on was delayed at one town for 15 minutes so to make up the time the train did not stop at some of the designated stops along the way.
    Originally posted by foolofbeans
    Presumably there was some announcement of this (although if our local trains are anything to go by, audibility is not always good), and presumably other passengers were similarly affected. Could a taxi share not have been negotiated with others wanting to get back to where they should have been?

    We live in a rural area and my child doesn't drive and will now be at least 10 miles away from the train station they had planned to arrive at.
    Originally posted by foolofbeans
    To be fair, once they were on the train, their ability to drive or not is irrelevant in this situation ...

    Is there any right to compensation? Not just for the journey but the additional costs of having to get a taxi back to the station the train should have stopped at Not many buses and child could get another train back but will now be late for work by a couple of hours
    Originally posted by foolofbeans
    For compensation, you could look here. It may depend where you are.

    I'm fairly sure when our local train is terminated mid-journey to make up time, there's nothing automatic, but then we're not rural and there are other options. There's a theory that we can use our train tickets on the buses, which is great if you've been sold a ticket (only available on the train) and the bus driver believes you (variable).
    Still knitting!
    Completed: 1 adult cardigan, 3 baby jumpers, 3 shawls, 1 sweat band, 3 pairs baby bootees,
    1 Wise Man Knitivity figure + 1 sheep, 2 pairs socks, 2 hats, 2 balaclavas for seamen, 1 balaclava for myself, multiple poppies, 3 peony flowers, 4 butterflies ...
    Current projects: ready to decrease / decreasing on all parts of the mohair cardigan pattern! but moved onto wrist warmers for friends at Christmas ...
    • Owain Moneysaver
    • By Owain Moneysaver 11th Aug 18, 10:34 AM
    • 8,962 Posts
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    Owain Moneysaver
    • #8
    • 11th Aug 18, 10:34 AM
    • #8
    • 11th Aug 18, 10:34 AM
    Depending on the route, the passenger should have got off the train at an earlier stop and continued on a following train that is calling at the destination, or has been overcarried and may take a train in the reverse direction back to the destination.

    If this leads to a delay of more than one hour, normal practice would be for Control to authorise a taxi to continue the journey. This is more difficult to arrange at unstaffed stations, especially if they don't have help points and/or long-line PA.

    The conductor should have patrolled the train after making the announcement and advised passengers which option to take - all conductors should have timetable lookup on their Avantix machines and many now have smartphones with realtime journey planning.
    A kind word lasts a minute, a skelped erse is sair for a day.
    • daveyjp
    • By daveyjp 11th Aug 18, 11:04 AM
    • 7,774 Posts
    • 6,333 Thanks
    daveyjp
    • #9
    • 11th Aug 18, 11:04 AM
    • #9
    • 11th Aug 18, 11:04 AM
    No mention from the OP that there was a guard. It may have been a driver only operation.
    • foolofbeans
    • By foolofbeans 12th Aug 18, 12:37 AM
    • 375 Posts
    • 454 Thanks
    foolofbeans
    The announcement was made when the passengers were already on the train. It turns out that my child got off a few stops earlier and caught the following train that stopped at the correct station.

    Thank you all for your advice. There was no huge delay or any issue with not being able to get off at the right stop but I am going to report it to my local transport action group as it seems missing stations out should only be used in exceptional circumstances and it would be good to have a record of how many times 'exceptional circumstances' occurred.
    • Savvy_Sue
    • By Savvy_Sue 12th Aug 18, 3:58 PM
    • 39,260 Posts
    • 36,225 Thanks
    Savvy_Sue
    The announcement was made when the passengers were already on the train. It turns out that my child got off a few stops earlier and caught the following train that stopped at the correct station.
    Originally posted by foolofbeans
    that's good, both that they announced it and that there was a simple way round it.

    Thank you all for your advice. There was no huge delay or any issue with not being able to get off at the right stop but I am going to report it to my local transport action group as it seems missing stations out should only be used in exceptional circumstances and it would be good to have a record of how many times 'exceptional circumstances' occurred.
    Originally posted by foolofbeans
    You might find tweeting the rail company worthwhile, or at least reading their tweets. I can pick up a very good idea of what's going on that way!
    Still knitting!
    Completed: 1 adult cardigan, 3 baby jumpers, 3 shawls, 1 sweat band, 3 pairs baby bootees,
    1 Wise Man Knitivity figure + 1 sheep, 2 pairs socks, 2 hats, 2 balaclavas for seamen, 1 balaclava for myself, multiple poppies, 3 peony flowers, 4 butterflies ...
    Current projects: ready to decrease / decreasing on all parts of the mohair cardigan pattern! but moved onto wrist warmers for friends at Christmas ...
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