Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • peterlucas
    • By peterlucas 10th Aug 18, 1:01 PM
    • 1Posts
    • 1Thanks
    peterlucas
    Stannah Stairlift - Buyer beware!
    • #1
    • 10th Aug 18, 1:01 PM
    Stannah Stairlift - Buyer beware! 10th Aug 18 at 1:01 PM
    My aged parents bought a new Stannah Stairlift Siena 600 at approx. 3,000 which came with a 2-year warranty. During the first 2-years we had a couple of call-outs per year due to faults beyond the annual maintenance visits. Within 6-months of the warranty period passing (June 2018), the stairlift needed a new rail as the chair was no longer picking up the charge along the rail. Stannah offer two extended warranties, one is basic '3-star' package at 142 (excluding VAT), and the other is their '5-star' cover at 307 (excluding VAT) but includes certain replacement parts (extended warranty prices as at December 2017).

    I suggest any potential Stannah stairlift buyers do the following: Look for a second-hand stairlift as we don't think we've had value for money or reliability in keeping with the brand, if you do buy a new stairlift look at buying the extended warranty and then make full use of the breakdown cover callouts as this should encourage Stannah to resolve design issues, or if you don't buy the Stannah extended warranty find a local reliable service provider (and make sure they have Stannah stairlift experience and they can buy Stannah spare parts as not all service companies can access parts). We don't think our experience of Stannah is as per the marketing literature, and so buyer beware as our experience is their expensive lifts aren't as reliable as hoped for...
Page 1
    • hollydays
    • By hollydays 10th Aug 18, 4:48 PM
    • 16,436 Posts
    • 12,529 Thanks
    hollydays
    • #2
    • 10th Aug 18, 4:48 PM
    • #2
    • 10th Aug 18, 4:48 PM
    It's difficult for a lay person to buy a secondhand stairlift And find someone willing to fit it. Unless you have any links
    • maninthestreet
    • By maninthestreet 10th Aug 18, 10:00 PM
    • 15,312 Posts
    • 13,866 Thanks
    maninthestreet
    • #3
    • 10th Aug 18, 10:00 PM
    • #3
    • 10th Aug 18, 10:00 PM
    Sounds like they've been taken for a ride....
    "You were only supposed to blow the bl**dy doors off!!"
    • JJ Egan
    • By JJ Egan 11th Aug 18, 8:23 AM
    • 11,088 Posts
    • 4,806 Thanks
    JJ Egan
    • #4
    • 11th Aug 18, 8:23 AM
    • #4
    • 11th Aug 18, 8:23 AM
    It's difficult for a lay person to buy a secondhand stairlift And find someone willing to fit it. Unless you have any links
    Originally posted by hollydays



    A number of the company's supply SH .
    Their are also lift service engineers that supply and fix SH .
    Its a question of finding them for your location .
    • hollydays
    • By hollydays 12th Aug 18, 6:30 PM
    • 16,436 Posts
    • 12,529 Thanks
    hollydays
    • #5
    • 12th Aug 18, 6:30 PM
    • #5
    • 12th Aug 18, 6:30 PM
    A number of the company's supply SH .
    Their are also lift service engineers that supply and fix SH .
    Its a question of finding them for your location .
    Originally posted by JJ Egan
    Ah, that's why I asked for links
    • JJ Egan
    • By JJ Egan 12th Aug 18, 6:45 PM
    • 11,088 Posts
    • 4,806 Thanks
    JJ Egan
    • #6
    • 12th Aug 18, 6:45 PM
    • #6
    • 12th Aug 18, 6:45 PM
    Dolphin Lifts Concept Lifts are two that spring to mind .
    Many that install SH are one man bands often working for a lift company .
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

255Posts Today

3,107Users online

Martin's Twitter