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  • FIRST POST
    • peterlucas
    • By peterlucas 10th Aug 18, 1:01 PM
    • 1Posts
    • 2Thanks
    peterlucas
    Stannah Stairlift - Buyer beware!
    • #1
    • 10th Aug 18, 1:01 PM
    Stannah Stairlift - Buyer beware! 10th Aug 18 at 1:01 PM
    My aged parents bought a new Stannah Stairlift Siena 600 at approx. 3,000 which came with a 2-year warranty. During the first 2-years we had a couple of call-outs per year due to faults beyond the annual maintenance visits. Within 6-months of the warranty period passing (June 2018), the stairlift needed a new rail as the chair was no longer picking up the charge along the rail. Stannah offer two extended warranties, one is basic '3-star' package at 142 (excluding VAT), and the other is their '5-star' cover at 307 (excluding VAT) but includes certain replacement parts (extended warranty prices as at December 2017).

    I suggest any potential Stannah stairlift buyers do the following: Look for a second-hand stairlift as we don't think we've had value for money or reliability in keeping with the brand, if you do buy a new stairlift look at buying the extended warranty and then make full use of the breakdown cover callouts as this should encourage Stannah to resolve design issues, or if you don't buy the Stannah extended warranty find a local reliable service provider (and make sure they have Stannah stairlift experience and they can buy Stannah spare parts as not all service companies can access parts). We don't think our experience of Stannah is as per the marketing literature, and so buyer beware as our experience is their expensive lifts aren't as reliable as hoped for...
Page 1
    • hollydays
    • By hollydays 10th Aug 18, 4:48 PM
    • 16,580 Posts
    • 12,714 Thanks
    hollydays
    • #2
    • 10th Aug 18, 4:48 PM
    • #2
    • 10th Aug 18, 4:48 PM
    It's difficult for a lay person to buy a secondhand stairlift And find someone willing to fit it. Unless you have any links
    • maninthestreet
    • By maninthestreet 10th Aug 18, 10:00 PM
    • 15,322 Posts
    • 13,877 Thanks
    maninthestreet
    • #3
    • 10th Aug 18, 10:00 PM
    • #3
    • 10th Aug 18, 10:00 PM
    Sounds like they've been taken for a ride....
    "You were only supposed to blow the bl**dy doors off!!"
    • JJ Egan
    • By JJ Egan 11th Aug 18, 8:23 AM
    • 11,396 Posts
    • 5,008 Thanks
    JJ Egan
    • #4
    • 11th Aug 18, 8:23 AM
    • #4
    • 11th Aug 18, 8:23 AM
    It's difficult for a lay person to buy a secondhand stairlift And find someone willing to fit it. Unless you have any links
    Originally posted by hollydays



    A number of the company's supply SH .
    Their are also lift service engineers that supply and fix SH .
    Its a question of finding them for your location .
    • hollydays
    • By hollydays 12th Aug 18, 6:30 PM
    • 16,580 Posts
    • 12,714 Thanks
    hollydays
    • #5
    • 12th Aug 18, 6:30 PM
    • #5
    • 12th Aug 18, 6:30 PM
    A number of the company's supply SH .
    Their are also lift service engineers that supply and fix SH .
    Its a question of finding them for your location .
    Originally posted by JJ Egan
    Ah, that's why I asked for links
    • JJ Egan
    • By JJ Egan 12th Aug 18, 6:45 PM
    • 11,396 Posts
    • 5,008 Thanks
    JJ Egan
    • #6
    • 12th Aug 18, 6:45 PM
    • #6
    • 12th Aug 18, 6:45 PM
    Dolphin Lifts Concept Lifts are two that spring to mind .
    Many that install SH are one man bands often working for a lift company .
    • Kej
    • By Kej 12th Dec 18, 1:25 PM
    • 3 Posts
    • 0 Thanks
    Kej
    • #7
    • 12th Dec 18, 1:25 PM
    • #7
    • 12th Dec 18, 1:25 PM
    I too, have had a long and sadly, dirty battle with Stannah southeast office. A (simple up and down) lift with endless troubles since installation, no technical support or insight. Inconsistent customer service, downright rude office staff, arrogant managers. I did get them round to an additional warranty year in the end, but will be using independent contractors for problems after that - as I don’t doubt there will be.
    • SevenOfNine
    • By SevenOfNine 12th Dec 18, 9:04 PM
    • 1,463 Posts
    • 1,490 Thanks
    SevenOfNine
    • #8
    • 12th Dec 18, 9:04 PM
    • #8
    • 12th Dec 18, 9:04 PM
    MiL/FiL had an Acorn stairlift for some years without problems (other than the odd repair & service).

    There are a few charities who will supply reconditioned ones because when they'd both died we contacted some to give it away, but collection times were so far ahead the house was sold faster!

    AgeUK might be useful?https://www.ageukmobility.co.uk/product-category/stairlifts?gclid=EAIaIQobChMIjL6zv5ab3wIVh7TtCh0BI QY4EAAYASAAEgKLxfD_BwE

    Maybe they can also offer some advice on how to deal with Stannah?
    Last edited by SevenOfNine; 12-12-2018 at 9:06 PM.
    Seen it all, done it all, can't remember most of it.
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