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    • macstew73
    • By macstew73 10th Aug 18, 9:22 AM
    • 2Posts
    • 0Thanks
    DFS sofa query
    • #1
    • 10th Aug 18, 9:22 AM
    DFS sofa query 10th Aug 18 at 9:22 AM
    Hi All.
    We bought a recliner from DFS recently and it was delivered last Thurs 2nd Aug. In the first instance we were happy but my wife started to mention that she didn't find it comfortable on her side. I tried her side and noticed that it didn't feel as comfortable as my side and you noticed you could feel a lump digging in on our behind when sitting and also when the recliner was in use. When looking from underneath it appeared to be the area where one of the springs is. We contacted DFS and they sent out a service manager today to have a look. I mentioned this to him and he disagreed with me several times saying he was happy with it and couldn't feel anything and that if something was wrong he would happily get it repaired. I said that we've bought something that we are not 100% happy with but he said there was nothing he could do. What are our rights? Are we able to return this even if he says there's nothing wrong with it but we just aren't happy with it? Any help would be greatly appreciated
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    • marliepanda
    • By marliepanda 10th Aug 18, 9:31 AM
    • 6,896 Posts
    • 15,043 Thanks
    • #2
    • 10th Aug 18, 9:31 AM
    • #2
    • 10th Aug 18, 9:31 AM
    How did you buy this item? If you bought it in store and there is no fault, just an incompatibility issue, no right to a refund.

    If you looked at it in store, went away, had a think, then ordered it on the net/phone, you have no right to a refund if its not faulty.

    If you ordered it entirely on the phone or the internet, then you can return it for a refund. They can, if their terms state this, make you pay for return delivery if it is not faulty.
    • Zandoni
    • By Zandoni 10th Aug 18, 10:19 AM
    • 2,902 Posts
    • 1,553 Thanks
    • #3
    • 10th Aug 18, 10:19 AM
    • #3
    • 10th Aug 18, 10:19 AM
    I'd suggest going into the store and see how the display one feels.
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