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Does anyone have experience of this mob?
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They come up every now and then.
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Am I able to contact RBS direct myself on his behalf (I have POA) and claim so they don't get anything, or are we tied in?
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its too late now. You can only withdraw during the cancellation period without incurring a charge. Later in the process they can make an admin charge. However, once the complaint has been upheld, their service is complete and the money owed in full.
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How can these companies get away with 39%!!!?
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Because they can. It is a massive figure for 5 minutes work, an envelope and a stamp but that is how it goes with no win no fee companies.
All you can really hope for is to mention dementia to the company and see if they back down. My gut tells me they won't at this stage but they may reduce it.
I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.