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  • FIRST POST
    • Tholin
    • By Tholin 9th Aug 18, 1:40 PM
    • 1Posts
    • 0Thanks
    Tholin
    0 WOW
    Cancelling Flight
    • #1
    • 9th Aug 18, 1:40 PM
    0 WOW
    Cancelling Flight 9th Aug 18 at 1:40 PM
    Hi first time here, I recently booked flight to Florida for myself & dad, he unexpectedly managed to get a medical procedure that was hinted at to be after the holiday. He took the option & there is a high probability of having to cancel. The tickets I know are probably non refundable as I booked direct with Thomas Cook & its been over 2 wks. My only bright thought was that the tickets were purchased with a Credit Card. If I have to cancel what if any are my options remembering that till now I have Never had to cancel tickets before. I remember Martin saying it might be possible through the credit card but no idea how . Replies gratefully received.
Page 1
    • jackieblack
    • By jackieblack 9th Aug 18, 1:45 PM
    • 8,141 Posts
    • 12,106 Thanks
    jackieblack
    • #2
    • 9th Aug 18, 1:45 PM
    • #2
    • 9th Aug 18, 1:45 PM
    Hi first time here, I recently booked flight to Florida for myself & dad, he unexpectedly managed to get a medical procedure that was hinted at to be after the holiday. He took the option & there is a high probability of having to cancel. The tickets I know are probably non refundable as I booked direct with Thomas Cook & its been over 2 wks. My only bright thought was that the tickets were purchased with a Credit Card. If I have to cancel what if any are my options remembering that till now I have Never had to cancel tickets before. I remember Martin saying it might be possible through the credit card but no idea how . Replies gratefully received.
    Originally posted by Tholin
    Claim on travel insurance? (assuming you have some and your father's medical issues were declared)
    The credit card protection is only relevant if Thomas Cook fail to provide what you purchased (eg if they were to go out of business) - not relevant in your case.
    Last edited by jackieblack; 09-08-2018 at 1:48 PM.
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    • blindman
    • By blindman 9th Aug 18, 1:46 PM
    • 5,182 Posts
    • 4,206 Thanks
    blindman
    • #3
    • 9th Aug 18, 1:46 PM
    • #3
    • 9th Aug 18, 1:46 PM
    Hi first time here, I recently booked flight to Florida for myself & dad, he unexpectedly managed to get a medical procedure that was hinted at to be after the holiday. He took the option & there is a high probability of having to cancel. The tickets I know are probably non refundable as I booked direct with Thomas Cook & its been over 2 wks. My only bright thought was that the tickets were purchased with a Credit Card. If I have to cancel what if any are my options remembering that till now I have Never had to cancel tickets before. I remember Martin saying it might be possible through the credit card but no idea how . Replies gratefully received.
    Originally posted by Tholin
    Did you also remember Martin saying Buy Travel insurance as soon as you book a holiday?

    No you cannot do a chargeback on the credit card just because your Dad decides not to travel.

    If I were you I'd hang on to see if the procedure actually goes ahead on the date as these things change too.
    • shaun from Africa
    • By shaun from Africa 9th Aug 18, 1:46 PM
    • 10,363 Posts
    • 11,680 Thanks
    shaun from Africa
    • #4
    • 9th Aug 18, 1:46 PM
    • #4
    • 9th Aug 18, 1:46 PM
    Claiming a refund from the credit card company can sometimes be an option but only when there is a breach of contract by the company you purchased the tickets from.


    Provided that you have travel insurance in place and this was either taken out before the medical condition was known about or after it was known about and the insurance company were advised of it then it may well be possible to claim on that policy.
    • MovingForwards
    • By MovingForwards 9th Aug 18, 4:46 PM
    • 404 Posts
    • 478 Thanks
    MovingForwards
    • #5
    • 9th Aug 18, 4:46 PM
    • #5
    • 9th Aug 18, 4:46 PM
    Change the name on the ticket and go with a mate if you dont have insurance or they wont payout.
    • Westin
    • By Westin 9th Aug 18, 4:53 PM
    • 1,542 Posts
    • 1,133 Thanks
    Westin
    • #6
    • 9th Aug 18, 4:53 PM
    • #6
    • 9th Aug 18, 4:53 PM
    As other have said, this is NOT a section 75 claim on the credit card.
    • Voyager2002
    • By Voyager2002 9th Aug 18, 6:05 PM
    • 12,422 Posts
    • 8,477 Thanks
    Voyager2002
    • #7
    • 9th Aug 18, 6:05 PM
    • #7
    • 9th Aug 18, 6:05 PM
    If there is a 'significant' change to the flight timings then you will have a right to cancel. So hold on and see if that happens.
    • mattyprice4004
    • By mattyprice4004 10th Aug 18, 1:46 AM
    • 3,730 Posts
    • 3,224 Thanks
    mattyprice4004
    • #8
    • 10th Aug 18, 1:46 AM
    • #8
    • 10th Aug 18, 1:46 AM
    Why would the credit card company refund? Thomas Cook have done nothing wrong, so even if you could (which you can't) it'd be rather unfair to claim back the money.
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