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  • FIRST POST
    • Jackmydad
    • By Jackmydad 9th Aug 18, 11:51 AM
    • 3,519Posts
    • 11,117Thanks
    Jackmydad
    Right to be Forgotten?
    • #1
    • 9th Aug 18, 11:51 AM
    Right to be Forgotten? 9th Aug 18 at 11:51 AM
    I bought an item from a well known seller via Amazon. The item was TBH not as "nice" as what was in the advert, and had faults so was sent back for a refund. I got the refund OK but the company immediately start sending out postal advertising, which while I can simply bin, I don't want, and hadn't signed up for.
    I try to contact by phone (Your call is valuable to us. . .)
    So then contact via email.
    "Please remove me from your mailing list" (Name and customer number given)
    Thought
    "That's that!"
    Mail comes back after a few days
    "We need your full name, address, your birth date, and any emails sent received"
    So I replied giving my name and address, and saying
    "You won't have my birth date as I ordered through Amazon."
    Thought
    "That's that!"

    Email comes today.
    "For data protection reasons please give the name of the item ordered and attach any emails"

    Now I'll tell them the name of the item ordered.
    Emails, maybe.
    I honestly have "data protection issues" with sending these people more information.
    But I've given them my name address, and my customer number.
    How much info do I have to give them to be "forgotten" when I hadn't asked to be "remembered" in the first place?
    "Luck happens where hard work meets opportunity"
Page 1
    • agrinnall
    • By agrinnall 9th Aug 18, 1:25 PM
    • 20,709 Posts
    • 16,549 Thanks
    agrinnall
    • #2
    • 9th Aug 18, 1:25 PM
    • #2
    • 9th Aug 18, 1:25 PM
    Here's the official guidance.


    https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/


    If you don't feel the company is complying then you can complain to the ICO, and hopefully they would enforce your request.
    • Jackmydad
    • By Jackmydad 9th Aug 18, 1:35 PM
    • 3,519 Posts
    • 11,117 Thanks
    Jackmydad
    • #3
    • 9th Aug 18, 1:35 PM
    • #3
    • 9th Aug 18, 1:35 PM
    Thanks for the link.
    It's only a minor annoyance, but I just feel that they've already got enough information to take me off their mailing list.
    I might well mention the ICO.
    "Luck happens where hard work meets opportunity"
    • agrinnall
    • By agrinnall 9th Aug 18, 3:59 PM
    • 20,709 Posts
    • 16,549 Thanks
    agrinnall
    • #4
    • 9th Aug 18, 3:59 PM
    • #4
    • 9th Aug 18, 3:59 PM
    You could also send them this link to show that the ICO has teeth and is using them (it's obviously a higher profile issue than yours, but it's only a question of scale).


    https://www.bbc.co.uk/news/technology-45128677
    • zx81
    • By zx81 9th Aug 18, 4:09 PM
    • 18,093 Posts
    • 19,306 Thanks
    zx81
    • #5
    • 9th Aug 18, 4:09 PM
    • #5
    • 9th Aug 18, 4:09 PM
    It's only a minor annoyance, but I just feel that they've already got enough information to take me off their mailing list.
    Originally posted by Jackmydad
    Remember they also need enough information to know you are who you say you are.

    The right to erasure is a great way to mess with someone by removing them from key providers if checks aren't in place.
    • Jackmydad
    • By Jackmydad 9th Aug 18, 4:52 PM
    • 3,519 Posts
    • 11,117 Thanks
    Jackmydad
    • #6
    • 9th Aug 18, 4:52 PM
    • #6
    • 9th Aug 18, 4:52 PM
    Remember they also need enough information to know you are who you say you are.

    The right to erasure is a great way to mess with someone by removing them from key providers if checks aren't in place.
    Originally posted by zx81
    Yes, I understand that. I'm not being awkward, but I just feel that being removed from a mailing list for their advertising, that I was never given the chance to refuse in the first place, hardly warrants them wanting me to jump through too many hoops.
    Lets hope the latest, with what the item was, is enough!
    "Luck happens where hard work meets opportunity"
    • libra10
    • By libra10 9th Aug 18, 4:55 PM
    • 10,406 Posts
    • 208,160 Thanks
    libra10
    • #7
    • 9th Aug 18, 4:55 PM
    • #7
    • 9th Aug 18, 4:55 PM
    If you use social media, you could try messaging them through either Facebook or Twitter.

    HTH
    • MovingForwards
    • By MovingForwards 9th Aug 18, 5:36 PM
    • 205 Posts
    • 273 Thanks
    MovingForwards
    • #8
    • 9th Aug 18, 5:36 PM
    • #8
    • 9th Aug 18, 5:36 PM
    Just do return to sender and mark 'spam' on it
    • Jackmydad
    • By Jackmydad 9th Aug 18, 5:50 PM
    • 3,519 Posts
    • 11,117 Thanks
    Jackmydad
    • #9
    • 9th Aug 18, 5:50 PM
    • #9
    • 9th Aug 18, 5:50 PM
    Just do return to sender and mark 'spam' on it
    Originally posted by MovingForwards
    I might well end up doing that.
    I'm narked with this lot though.
    "Luck happens where hard work meets opportunity"
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