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  • FIRST POST
    • Welshchick72
    • By Welshchick72 9th Aug 18, 10:50 AM
    • 1Posts
    • 0Thanks
    Welshchick72
    Sky TV still taking money over a year later
    • #1
    • 9th Aug 18, 10:50 AM
    Sky TV still taking money over a year later 9th Aug 18 at 10:50 AM
    Situation resolved
    Last edited by Welshchick72; 09-08-2018 at 1:53 PM. Reason: Situation resolved
Page 1
    • JJ Egan
    • By JJ Egan 9th Aug 18, 11:04 AM
    • 11,092 Posts
    • 4,808 Thanks
    JJ Egan
    • #2
    • 9th Aug 18, 11:04 AM
    • #2
    • 9th Aug 18, 11:04 AM
    They don't know he has moved out so its a valid charge .
    Cannot blame Sky for your mistake .
    • Lagamorph
    • By Lagamorph 9th Aug 18, 12:46 PM
    • 28 Posts
    • 13 Thanks
    Lagamorph
    • #3
    • 9th Aug 18, 12:46 PM
    • #3
    • 9th Aug 18, 12:46 PM
    Did he actually call Sky to give notice to end the contract? TV/Internet subscriptions don't simply come to an end after the 12 month minimum term, they just continue on a rolling basis.

    It sounds like your husband never actually contacted Sky to give them the required 1 month notice to end the contract, he just moved out under the incorrect assumption that the Sky service would automatically shut off after exactly 12 months.
    • almillar
    • By almillar 9th Aug 18, 1:21 PM
    • 7,575 Posts
    • 3,107 Thanks
    almillar
    • #4
    • 9th Aug 18, 1:21 PM
    • #4
    • 9th Aug 18, 1:21 PM
    however, he neglected to cancel the sky direct debit for the second address. Shamefully it!!!8217;s come to our attention that we!!!8217;ve paid 15 unnecessary payments to sky

    Very bad idea to just cancel DDs - you needed to inform Sky at the time, simple, and they would have cancelled it. You've actually used the words 'he neglected' and still seem unsure about where the blame lies...
    • mije1983
    • By mije1983 9th Aug 18, 2:20 PM
    • 3,542 Posts
    • 20,277 Thanks
    mije1983
    • #5
    • 9th Aug 18, 2:20 PM
    • #5
    • 9th Aug 18, 2:20 PM
    Situation resolved
    Originally posted by Welshchick72
    How was it resolved? Or is this another case of 'don't like the answers so I'm deleting the thread'?

    It would be helpful if you could update the thread for other people who may come across it rather than deleting it, as you yourself have had help.

    For anyone who does stumble across the thread, below is the OP in full so the replies make sense.


    Hi all, does anyone have any experience with the following situation
    We've been a sky customer for over 12 years. In May 2017 my husband rented a second property for 12m and took a sky tv package out at this address (we paid 2 separate direct debit payments)

    Once the 12m lease expired he moved out and back to the family home - he can prove he moved out - however, he neglected to cancel the sky direct debit for the second address. Shamefully it's come to our attention that we've paid 15 unnecessary payments to sky

    On ringing them and explaining the situation and that we can prove he moved out they have told us that he'a Not entitled to ANY refund and that it's our fault.

    Can anyone give and advice or similar experience of this

    We've been told we can take it to CISAS but have to wait 8 weeks to do so
    Originally posted by Welshchick72

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