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    • Oh-nesty
    • By Oh-nesty 8th Aug 18, 9:37 PM
    • 4Posts
    • 0Thanks
    Oh-nesty
    Is resolver working?
    • #1
    • 8th Aug 18, 9:37 PM
    Is resolver working? 8th Aug 18 at 9:37 PM
    Hi,

    I have just escalated my case to Ombudsman using Resolver, I was asked to attach relevant documents which I did. I then downloaded my case PDF for me to keep a copy.

    The document stated that uploaded documents were not sent to company? and the last few pages are corrupt showing all kind of weird text.

    I have had an email stating that resolver has sent my case to ombudsman but I am questioning whether Resolver is sending the emails as I had no response from Santander which I was complaining about to so I filled out their own form on their website. I have had responses from them but to dat its been 24 weeks since I first complained with no outcome.

    Do you think I should forget resolver and go directly to ombudsman?

    Thanks.
Page 1
    • zx81
    • By zx81 8th Aug 18, 9:38 PM
    • 18,019 Posts
    • 19,225 Thanks
    zx81
    • #2
    • 8th Aug 18, 9:38 PM
    • #2
    • 8th Aug 18, 9:38 PM
    Definitely. No point in using Resolver to add mistakes and delays into the process.

    You can always add in your own mistakes and delays if you need to.
    • dunstonh
    • By dunstonh 8th Aug 18, 10:12 PM
    • 93,873 Posts
    • 61,654 Thanks
    dunstonh
    • #3
    • 8th Aug 18, 10:12 PM
    • #3
    • 8th Aug 18, 10:12 PM
    Do you think I should forget resolver and go directly to ombudsman?
    If Santander never got the complaint, then you should go back to them.

    Resolver is not perfect. it is known to cause errors sometimes.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Moneyineptitude
    • By Moneyineptitude 8th Aug 18, 11:13 PM
    • 20,758 Posts
    • 11,593 Thanks
    Moneyineptitude
    • #4
    • 8th Aug 18, 11:13 PM
    • #4
    • 8th Aug 18, 11:13 PM
    I am questioning whether Resolver is sending the emails as I had no response from Santander which I was complaining about
    Originally posted by Oh-nesty
    If you've heard nothing almost six months after sending the complaint, I'd wager they have never received it. There is no point "escalating" this to the Ombudsman if the Bank have never received your complaint in the first place.
    so I filled out their own form on their website. I have had responses from them but to dat its been 24 weeks since I first complained with no outcome.
    Originally posted by Oh-nesty
    How long ago did you complain direct? If less than eight weeks, the Ombudsman won't be able to accept your referral yet. Wait until eight weeks have elapsed. You won't be able to say your complaint is almost six months old unless the Bank acknowledged your complaint back then..


    If I were you, I'd have forgotten all about using Resolver months ago. It's just a needless ( though free) third party.

    Incidentally, questions about whether Resolver is working should be addressed to Resolver directly, no one here can answer whether it is or not.
    Last edited by Moneyineptitude; 08-08-2018 at 11:38 PM.
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