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Hi
My daughter is at Uni. She had to rent Y1 and is now in the same house but with a different tenancy agreement and mostly different tenants for Y2 (started a few days ago so currently active in the Y2 tenancy).
The previous tenant responsible for the energy bills (dual supply with EON) has left and is not returning, but has given my daughters name to EON as the new utility provider
So as discussed in a previous thread a month or so ago I highlighted issues and the account is still overdrawn.
So what is the position
* Can EON make her in charge without her permission
* Who is liable for the balance on the account - the house or the previous tenant
As a complicating factor she has been active in trying to resolve the dispute and dealing with EON and the Ombudsman so is "known" to them
Finally - they are a good bunch of kids, so there is no intention to do a bunk - but just a situation in which EON seem to do what they want and I would really appreciate a bit of advice on legalitoes and technicalities so I can offer her etter advice
Originally posted by mark88man
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Hello mark88man and already some great advice on here. Thanks all.
To confirm, please ask your daughter to talk to our Home Moves team (available from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays via phone, Live Chat or twitter/Facebook). They'll make sure the Y1 account is closed to the information provided and open a new one for Y2. This will keep the two tenancies separate. They may ask to see a copy of the Tenancy Agreements. Nothing personal, just to confirm the relevant dates. Meter readings for the changeover date would be good as they'll help keep the billing accurate. Don't worry if they're not available. If they're not, we'll use estimates based on past usage to issue a final bill.
This will allow the Y1 dispute to continue down the Ombudsman route without being complicated by the Y2 tenancy.
Hope this explains mark88man.
Malc
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