Atkin & Thyme - £2k Spent and 8 out of 9 items damaged

Hi there,

Yesterday I received 9 items from Atkin and Thyme furniture company, 8 out of the 9 items were damaged, some more considerably than others (marble top for a coffee table cracked) e.t.c.

I am waiting for their customer services department to get back to me, but I have a bad feeling about it, having now read how other customers have been treated. Therefore, I want to get armed and ready for a battle, does anyone know what I can do if they refuse to assist?

Is there a sort of ombudsman for consumer products such as furniture?

Can I ask my bank to get involved in the transaction? I am assuming not.

Basically, do not purchase anything, ever from Atkin & Thyme, the company might look great from their website and their furniture could have been really nice (great materials for the most part) but their craftsmanship and durability and delivery is absolutely awful.

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