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  • FIRST POST
    • patchwork cat
    • By patchwork cat 8th Aug 18, 3:17 PM
    • 5,658Posts
    • 8,746Thanks
    patchwork cat
    BT increasing price during fixed term
    • #1
    • 8th Aug 18, 3:17 PM
    BT increasing price during fixed term 8th Aug 18 at 3:17 PM
    How can BT increase the price of broadband and calls part way through a fixed contract. Surely the point is that the price is fixed?

Page 1
    • mije1983
    • By mije1983 8th Aug 18, 3:18 PM
    • 3,543 Posts
    • 20,070 Thanks
    mije1983
    • #2
    • 8th Aug 18, 3:18 PM
    • #2
    • 8th Aug 18, 3:18 PM
    Because the price isn't fixed.

    • JJ Egan
    • By JJ Egan 8th Aug 18, 4:11 PM
    • 10,824 Posts
    • 4,629 Thanks
    JJ Egan
    • #3
    • 8th Aug 18, 4:11 PM
    • #3
    • 8th Aug 18, 4:11 PM
    How can BT increase the price of broadband and calls part way through a fixed contract. Surely the point is that the price is fixed?
    Originally posted by patchwork cat

    No your terms and conditions for the contract you agreed say .


    @@!!!916;We may change any prices and terms during your contract. If this affects you, we'll tell you about important changes in advance, and you'll be able to end your contract without any fees.@@@


    As do all the adverts etc.
    • Mister G
    • By Mister G 8th Aug 18, 4:25 PM
    • 636 Posts
    • 378 Thanks
    Mister G
    • #4
    • 8th Aug 18, 4:25 PM
    • #4
    • 8th Aug 18, 4:25 PM
    How can BT increase the price of broadband and calls part way through a fixed contract. Surely the point is that the price is fixed?
    Originally posted by patchwork cat
    The only thing FIXED is the minimum term.
    • still_ill_83
    • By still_ill_83 13th Aug 18, 3:43 PM
    • 13 Posts
    • 2 Thanks
    still_ill_83
    • #5
    • 13th Aug 18, 3:43 PM
    • #5
    • 13th Aug 18, 3:43 PM
    You'll always have the option to leave without penalty if they up charges midway through a contractual term, but most of the time people can't be bothered.
    • iniltous
    • By iniltous 13th Aug 18, 5:04 PM
    • 1,631 Posts
    • 630 Thanks
    iniltous
    • #6
    • 13th Aug 18, 5:04 PM
    • #6
    • 13th Aug 18, 5:04 PM
    You'll always have the option to leave without penalty if they up charges midway through a contractual term, but most of the time people can't be bothered.
    Originally posted by still_ill_83
    It seems this time round, the letter/email advising of the price increase and the option to leave penalty free, also gives the option of keeping the current price , in return for a new minimum term, so if someone was happy enough with the price (before the increase) , the service, and didn't want the hassle of changing provider , keeping the price seems a good deal, especially as the next price increase will give the opportunity to leave penalty free again , so the new minimum term isn't that much of a negative anyway
    • Incredulous
    • By Incredulous 15th Aug 18, 11:21 AM
    • 3 Posts
    • 0 Thanks
    Incredulous
    • #7
    • 15th Aug 18, 11:21 AM
    • #7
    • 15th Aug 18, 11:21 AM
    It seems this time round, the letter/email advising of the price increase and the option to leave penalty free, also gives the option of keeping the current price , in return for a new minimum term, so if someone was happy enough with the price (before the increase) , the service, and didn't want the hassle of changing provider , keeping the price seems a good deal, especially as the next price increase will give the opportunity to leave penalty free again , so the new minimum term isn't that much of a negative anyway
    Originally posted by iniltous
    Yup. Last year Martin told us about this, i.e. how to beat the price hike, but he hasnít this year. Basically, by doing this two years running I have been on the same tariff for two years, which is better. BT are also offering this deal with a true price promise of no increases. They say itís because of all the ďconfusionĒ in previous years!! But, you have to keep an eye on when the new contract ends and either renew or leave beforehand, or they automatically put you 9n to their highest tariff! They are supposed to send out advanced warning notices and swear blind that they do, but Iíve not received one for very many years.

    Of course, this guarantee only applies to the broadband contract, not calls, call packages, callminder etc.
    • JJ Egan
    • By JJ Egan 15th Aug 18, 2:21 PM
    • 10,824 Posts
    • 4,629 Thanks
    JJ Egan
    • #8
    • 15th Aug 18, 2:21 PM
    • #8
    • 15th Aug 18, 2:21 PM
    <They are supposed to send out advanced warning notices >>
    Are they really .

    That is rather at odds with the following from Plusnet .
    The company is the first broadband provider to commit to offering customers a notification when their contract is coming to a close
    • Colin_Maybe
    • By Colin_Maybe 15th Aug 18, 2:49 PM
    • 2,488 Posts
    • 1,215 Thanks
    Colin_Maybe
    • #9
    • 15th Aug 18, 2:49 PM
    • #9
    • 15th Aug 18, 2:49 PM
    <They are supposed to send out advanced warning notices >>
    Are they really .

    That is rather at odds with the following from Plusnet .
    The company is the first broadband provider to commit to offering customers a notification when their contract is coming to a close
    Originally posted by JJ Egan
    I think they're referring to the price increases for BT.
    • JJ Egan
    • By JJ Egan 15th Aug 18, 3:27 PM
    • 10,824 Posts
    • 4,629 Thanks
    JJ Egan
    Thats not how i read the poster as they say New Contract Ends .



    <but, you have to keep an eye on when the new contract ends and either renew or leave beforehand, or they automatically put you 9n to their highest tariff! They are supposed to send out advanced warning notices
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