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  • FIRST POST
    • ceemac44
    • By ceemac44 8th Aug 18, 1:07 PM
    • 5Posts
    • 0Thanks
    ceemac44
    Refund Dispute
    • #1
    • 8th Aug 18, 1:07 PM
    Refund Dispute 8th Aug 18 at 1:07 PM
    Hi all
    I recently purchased an eternity ring for my wife from a jewellery chain store. It was to be a surprise and a totally impulsive buy on my behalf. I had her engagement ring with me as I wanted to have an insurance valuation done on it so I was able to show it for sizing purposes and the store assistant assisted me and I have to say I was influenced by her advice as I know very little about jewellery (so much so that I didnít even see that the ring was completely unsuitable to sit beside her engagement ring due to itís design).

    Anyway I bought the ring and she said if the size wasnít right she had other sizes in stock.

    My wife was delighted with the sentiment but she didnít want it and I returned to store to be told I couldnít get a refund, only an exchange or credit note. At no time was I told this and they said I should have known as it was written on the receipt which is a bit late anyway as youíve already made the purchase.

    I contacted their CS via email and explained the fact that I was never advised of this plus the ring really wasnít fit for the purpose of being worn beside the engagement ring. I also said I did not want anything out of their store and requested my money back.

    They refused and stated it was up to me to find out what their policy was, not them.

    Would anyone know if I have any rights here at all to get my money back?

    Thanks

    C
Page 1
    • Geodark
    • By Geodark 8th Aug 18, 1:12 PM
    • 822 Posts
    • 535 Thanks
    Geodark
    • #2
    • 8th Aug 18, 1:12 PM
    • #2
    • 8th Aug 18, 1:12 PM
    you have no rights at all unfortunately. there is nothing wrong with the ring and you purchased in store, so any refund would be down to the goodwill of the shop.
    • agrinnall
    • By agrinnall 8th Aug 18, 1:35 PM
    • 20,709 Posts
    • 16,546 Thanks
    agrinnall
    • #3
    • 8th Aug 18, 1:35 PM
    • #3
    • 8th Aug 18, 1:35 PM
    You don't have to be told it, the default position for goods bought in store is that you are not entitled to a change of mind refund. Even exchange or credit note is entirely down to their goodwill. If you don't want the ring you either have to accept what they are offering or try to recoup as much of the value of the ring as possible by selling it yourself.
    • Aylesbury Duck
    • By Aylesbury Duck 8th Aug 18, 1:44 PM
    • 2,235 Posts
    • 3,007 Thanks
    Aylesbury Duck
    • #4
    • 8th Aug 18, 1:44 PM
    • #4
    • 8th Aug 18, 1:44 PM
    The only way you could get a refund in the form you want it (other than goodwill) would be if you were specifically told that the ring was suitable to wear alongside the existing rings, either in response to you asking that question or if it was stated voluntarily. It wasn't, so the store is well within its rights to adhere to its policy.
    Please forgive the deliberate omission of apostrophes on some posts whilst I await MSE to do something about the daft codes that appear in their place when typing on certain devices.
    • ceemac44
    • By ceemac44 8th Aug 18, 2:53 PM
    • 5 Posts
    • 0 Thanks
    ceemac44
    • #5
    • 8th Aug 18, 2:53 PM
    • #5
    • 8th Aug 18, 2:53 PM
    Thanks everyone.

    C
    • lincroft1710
    • By lincroft1710 8th Aug 18, 6:25 PM
    • 10,898 Posts
    • 9,192 Thanks
    lincroft1710
    • #6
    • 8th Aug 18, 6:25 PM
    • #6
    • 8th Aug 18, 6:25 PM
    you either have to accept what they are offering or try to recoup as much of the value of the ring as possible by selling it yourself.
    Originally posted by agrinnall
    Go for the credit note, the mark up on jewellery is so high you'd be lucky to get 50% back. Try taking your wife with you when you spend the credit note.
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