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  • FIRST POST
    • hettyGreek
    • By hettyGreek 8th Aug 18, 12:41 PM
    • 63Posts
    • 394Thanks
    hettyGreek
    I've been charged 172.60 for a "free" nhs dental
    • #1
    • 8th Aug 18, 12:41 PM
    I've been charged 172.60 for a "free" nhs dental 8th Aug 18 at 12:41 PM
    I had a checkup a few months ago as was entitled to it with universal credit.

    Completed the form but as they didn't have an option for UC I ticked "income based JSA" as advised to do by the JCP.

    Fast forward a few months and I've just received a letter saying my details have been passed to a debt collection agency on behalf of the NHS and now need to pay 172.06

    Surely they could have just looked up that I was on UC and not IJSA?

    Its a huge bill for a 10 minute checkup that I only had because it was free and hadn't had one in years

    What happens if I dont pay this bill?
Page 1
    • poppy12345
    • By poppy12345 8th Aug 18, 12:58 PM
    • 3,970 Posts
    • 3,797 Thanks
    poppy12345
    • #2
    • 8th Aug 18, 12:58 PM
    • #2
    • 8th Aug 18, 12:58 PM
    It must have been a while ago if that letter is from a debt collection agency. Are you sure you were entitled to free treatment at the time? being on UC doesn't automatically entitle you to free NHS treatment, it depends on circumstances.


    I found this while doing a search, https://www.newstatesman.com/politics/welfare/2017/11/universal-credit-flaw-forcing-patients-risk-50-prescription-fine

    seems like this is what happened to you when you ticked the JSA box, which was correct. You need to check for sure if you're entitle to free treatment through UC.
    • sheramber
    • By sheramber 8th Aug 18, 12:58 PM
    • 5,593 Posts
    • 4,245 Thanks
    sheramber
    • #3
    • 8th Aug 18, 12:58 PM
    • #3
    • 8th Aug 18, 12:58 PM
    Have you checked that you meet the UC eligibility.

    Not all UC clients are entitled to free treatment.

    https://www.nhs.uk/NHSEngland/Healthcosts/Pages/universal-credit.aspx
    • Craig1981
    • By Craig1981 8th Aug 18, 4:43 PM
    • 565 Posts
    • 279 Thanks
    Craig1981
    • #4
    • 8th Aug 18, 4:43 PM
    • #4
    • 8th Aug 18, 4:43 PM
    seems an odd price for a 10 min appointment?? (even if debt collection fees added)

    *Band 1: 21.60 covers an examination, diagnosis and advice. If necessary, it also includes X-rays, a scale and polish, and planning for further treatment.

    Band 2: 59.10 covers all treatment included in Band 1, plus additional treatment, such as fillings, root canal treatment and removing teeth (extractions).

    Band 3:** 256.50 covers all treatment included in Bands 1 and 2, plus more complex procedures, such as crowns, dentures and bridges.
    • _shel
    • By _shel 8th Aug 18, 5:24 PM
    • 1,659 Posts
    • 2,986 Thanks
    _shel
    • #5
    • 8th Aug 18, 5:24 PM
    • #5
    • 8th Aug 18, 5:24 PM
    seems an odd price for a 10 min appointment?? (even if debt collection fees added)

    *Band 1: 21.60 covers an examination, diagnosis and advice. If necessary, it also includes X-rays, a scale and polish, and planning for further treatment.

    Band 2: 59.10 covers all treatment included in Band 1, plus additional treatment, such as fillings, root canal treatment and removing teeth (extractions).

    Band 3:** 256.50 covers all treatment included in Bands 1 and 2, plus more complex procedures, such as crowns, dentures and bridges.
    Originally posted by Craig1981
    It'll be fines and fees as it's passed to a debt collection agency. Was probably 21.60 plus fine but grew as it went unpaid
    • hettyGreek
    • By hettyGreek 9th Aug 18, 11:19 AM
    • 63 Posts
    • 394 Thanks
    hettyGreek
    • #6
    • 9th Aug 18, 11:19 AM
    • #6
    • 9th Aug 18, 11:19 AM
    I was definitely entitled as on the lower end of UC. They claim to have sent a letter a month ago, but I didn't receive anything.

    Yes it's all the fees on top of that causing it to be so high.

    Couldn't they have just looked up on the UC system using my name to see entitlement? I'm having to go into the JCP just to get a form completed by them, although not sure if it's too late now the debt collection agency is involved.
    • calleyw
    • By calleyw 9th Aug 18, 1:12 PM
    • 8,929 Posts
    • 16,294 Thanks
    calleyw
    • #7
    • 9th Aug 18, 1:12 PM
    • #7
    • 9th Aug 18, 1:12 PM
    .
    Couldn't they have just looked up on the UC system using my name to see entitlement? I'm having to go into the JCP just to get a form completed by them, although not sure if it's too late now the debt collection agency is involved.
    Originally posted by hettyGreek

    Nope they don't. They just seem to randomly pick people. My friend has a 5 year medical exemption due to being epileptic after having a stroke. He had one year left to run and got a letter saying he was not entitled to his free prescription.



    Bad enough for most people but freaked him as he has an acquired brain injury. Nothing to pay as they where incorrect.


    As you say could be easily checked but they don't.


    Yours


    Calley x
    Hope for everything and expect nothing!!!

    Good enough is almost always good enough -Prof Barry Schwartz

    If it scares you, it might be a good thing to try -Seth Godin
    • Wilhelmina Kondom
    • By Wilhelmina Kondom 10th Aug 18, 8:00 PM
    • 4 Posts
    • 3 Thanks
    Wilhelmina Kondom
    • #8
    • 10th Aug 18, 8:00 PM
    • #8
    • 10th Aug 18, 8:00 PM
    I went to the dentist the other day and the nurse was quite arsey with me because I couldn't remember if I was on income or contribution based ESA.
    • calleyw
    • By calleyw 10th Aug 18, 8:03 PM
    • 8,929 Posts
    • 16,294 Thanks
    calleyw
    • #9
    • 10th Aug 18, 8:03 PM
    • #9
    • 10th Aug 18, 8:03 PM
    I went to the dentist the other day and the nurse was quite arsey with me because I couldn't remember if I was on income or contribution based ESA.
    Originally posted by Wilhelmina Kondom

    Because as the claimant its up to you know.



    And means the difference to if you get free treatment or not.


    Hence why she was arsey as they need to know to get the correct forms to be filled in.


    Yours


    Calley x
    Last edited by calleyw; 10-08-2018 at 8:07 PM.
    Hope for everything and expect nothing!!!

    Good enough is almost always good enough -Prof Barry Schwartz

    If it scares you, it might be a good thing to try -Seth Godin
    • Wilhelmina Kondom
    • By Wilhelmina Kondom 10th Aug 18, 8:10 PM
    • 4 Posts
    • 3 Thanks
    Wilhelmina Kondom
    Because as the claimant its up to you know.
    Originally posted by calleyw
    I have a appointee and don't receive my benefits payments myself.
    • LilElvis
    • By LilElvis 10th Aug 18, 10:40 PM
    • 3,970 Posts
    • 10,707 Thanks
    LilElvis
    I have a appointee and don't receive my benefits payments myself.
    Originally posted by Wilhelmina Kondom
    Does your appointee purchase your daily three litres of cider?
    • Wilhelmina Kondom
    • By Wilhelmina Kondom 10th Aug 18, 11:31 PM
    • 4 Posts
    • 3 Thanks
    Wilhelmina Kondom
    Thats comes out my 10 daily personally allowance my staff give me for bakky and drinks. its kept in the safe in the spare room so I don't spend it all at once.
    • missapril75
    • By missapril75 13th Aug 18, 2:26 AM
    • 1,602 Posts
    • 1,706 Thanks
    missapril75
    Couldn't they have just looked up on the UC system using my name to see entitlement?.
    Originally posted by hettyGreek
    Well they probably did look you up. The thing is, you declared JSA, so JSA records are what they will have checked and they didn't find you. Imagine how much time would be wasted looking people up on different systems on the off chance they found them.


    You need to highlight the misdirection/workaround you acted upon on the advice of the job centre.
    Last edited by missapril75; 13-08-2018 at 2:31 AM.
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