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  • FIRST POST
    • arciere
    • By arciere 8th Aug 18, 10:08 AM
    • 452Posts
    • 251Thanks
    arciere
    Address issue
    • #1
    • 8th Aug 18, 10:08 AM
    Address issue 8th Aug 18 at 10:08 AM
    I recently moved into a recently converted flat in an area with both block of flats and houses.
    The problem I am having is that the delivery guys often get confused with my address and either deliver to the wrong address or simply give up and leave.

    To be more specific, the original address was number 9, XXXX Rise. The current address, also registered with Royal Mail, is Flat 2, 9 XXXX (it's a first floor flat, the ground floor is Flat 1, 9 XXXX).

    Couriers get confused when they try to locate Flat 2 within the blocks of flats, which doesn't exist, or sometimes misread the address as "Flat 29".

    Is there any way of making it clearer? I though about switching the first 2 lines, like: 9 XXXX Rise, Flat 2, but I don't know if that makes even more complicated.

    As far as I know the previous owners originally used the address as Flat A and Flat B, but then they changed it to Flat 1 and 2 upon checking with Royal Mail.
Page 2
    • ForumUser
    • By ForumUser 8th Aug 18, 1:47 PM
    • 22 Posts
    • 24 Thanks
    ForumUser
    We face the same problem but have resolved it entirely by adding directions into the address.

    We are at number 81 but our property is next to number 53. We always enter our address as 81 Example Road (black door next to number 53)

    There is always the option to manually edit the address in online shops, and once you have the address saved for amazon, ebay etc, you never have to think about it again.
    • arciere
    • By arciere 8th Aug 18, 1:56 PM
    • 452 Posts
    • 251 Thanks
    arciere
    The OP has said that they have few problems with RM, the real issue is with other delivery companies.

    Other than the business of the new house, our main issue arises due to the odd company that won't allow a full address on the website. For instance, for supermarket deliveries our address shows as 2, 3 Cul-de-sac Avenue rather than 2, Can't get out court, 3 Cul-de-sac Avenue. Some other sites have similar anomalies, in which case it is difficult to blame the delivery people.
    Originally posted by hb2
    Yes, that's right, RM has been very consistent with deliveries, but I believe it's because the mail delivery in the area is down to very few people, so they got used to the address.
    I have had all sorts of problems: websites not allowing special characters in the address (no commas), therefore the address becomes Flat 2 9 Strawberry Rise (which can very easily be read as Flat 29), or the first line of address gets printed in bold in a huge size (which only says 'Flat 2').
    Others, like Amazon, don't allow you to type your address freely, so no matter what you write, 'Flat 2' always appears before '9 Strawberry Rise', and many times even on the same line without any separation.
    I have sent an enquiry to Royal Mail with two suggestions (Flat 2 as second line of address, rather than first, or even better 9A Strawberry Rise, without 'Flat').
    • arciere
    • By arciere 8th Aug 18, 2:00 PM
    • 452 Posts
    • 251 Thanks
    arciere
    We face the same problem but have resolved it entirely by adding directions into the address.

    We are at number 81 but our property is next to number 53. We always enter our address as 81 Example Road (black door next to number 53)
    Originally posted by ForumUser
    I thought about that too, I keep writing 'please look for house number 9' for food deliveries in the comments box, but I didn't know you were allowed to say that in the address. Some websites don't even allow you to manually write your address, it has to be one of the list they show you.
    • ForumUser
    • By ForumUser 8th Aug 18, 2:03 PM
    • 22 Posts
    • 24 Thanks
    ForumUser
    Others, like Amazon, don't allow you to type your address freely, so no matter what you write, 'Flat 2' always appears before '9 Strawberry Rise', and many times even on the same line without any separation.
    Originally posted by arciere
    This is not correct. Amazon lets you edit your address freely and even has a field for additional delivery information (although my experience is that this is not consistently read bt the courier. We were far more successful adding the directions into the first line of the address)

    Even if you have to choose the address from a list, they always let you edit it afterwards in my experience.
    • arciere
    • By arciere 8th Aug 18, 2:18 PM
    • 452 Posts
    • 251 Thanks
    arciere
    This is not correct. Amazon lets you edit your address freely and even has a field for additional delivery information (although my experience is that this is not consistently read bt the courier. We were far more successful adding the directions into the first line of the address)

    Even if you have to choose the address from a list, they always let you edit it afterwards in my experience.
    Originally posted by ForumUser
    Not in my experience, every time I try to edit the address, 'Flat 2' always shows before the 9 Strawberry:
    [EDIT: Not sure how to upload pictures, these are the screenshots:
    https://ibb.co/dctPGK
    https://ibb.co/bBEWwK
    Last edited by arciere; 08-08-2018 at 2:20 PM.
    • ForumUser
    • By ForumUser 8th Aug 18, 3:10 PM
    • 22 Posts
    • 24 Thanks
    ForumUser
    I can edit any field. Perhaps this is because you are trying to edit an address which has been created from the drop down box, rather than a manually entered address.
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