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    • arciere
    • By arciere 8th Aug 18, 10:08 AM
    • 347Posts
    • 202Thanks
    arciere
    Address issue
    • #1
    • 8th Aug 18, 10:08 AM
    Address issue 8th Aug 18 at 10:08 AM
    I recently moved into a recently converted flat in an area with both block of flats and houses.
    The problem I am having is that the delivery guys often get confused with my address and either deliver to the wrong address or simply give up and leave.

    To be more specific, the original address was number 9, XXXX Rise. The current address, also registered with Royal Mail, is Flat 2, 9 XXXX (it's a first floor flat, the ground floor is Flat 1, 9 XXXX).

    Couriers get confused when they try to locate Flat 2 within the blocks of flats, which doesn't exist, or sometimes misread the address as "Flat 29".

    Is there any way of making it clearer? I though about switching the first 2 lines, like: 9 XXXX Rise, Flat 2, but I don't know if that makes even more complicated.

    As far as I know the previous owners originally used the address as Flat A and Flat B, but then they changed it to Flat 1 and 2 upon checking with Royal Mail.
Page 1
    • sal_III
    • By sal_III 8th Aug 18, 10:43 AM
    • 651 Posts
    • 663 Thanks
    sal_III
    • #2
    • 8th Aug 18, 10:43 AM
    • #2
    • 8th Aug 18, 10:43 AM
    Have you tried contacting Royal mail to fix this?

    https://www.royalmail.com/personal/receiving-mail/update-your-address
    • Pixie5740
    • By Pixie5740 8th Aug 18, 10:48 AM
    • 13,148 Posts
    • 18,924 Thanks
    Pixie5740
    • #3
    • 8th Aug 18, 10:48 AM
    • #3
    • 8th Aug 18, 10:48 AM
    What do you mean by Flat 2 doesn't exist? Is your flat called something else?

    I have a similar issue with couriers in that I live at 21 Pigeon Street but within 21 there are 3 separate properties. Royal Mail refers to all 3 properties as 21. SAA have our addresses as flat position, 21 Pigeon Street. Some systems have the addresses as Flat A, Flat B and Flat C Pigeon Street which gets very confusing because in total separate building there are 21A, 21B and 21C Pigeon Street. Then to make things more confusing for couriers there is also a North Pigeon Street and an East Pigeon Street also with number 21s.
    • arciere
    • By arciere 8th Aug 18, 10:48 AM
    • 347 Posts
    • 202 Thanks
    arciere
    • #4
    • 8th Aug 18, 10:48 AM
    • #4
    • 8th Aug 18, 10:48 AM
    Have you tried contacting Royal mail to fix this?

    https://www.royalmail.com/personal/receiving-mail/update-your-address
    Originally posted by sal_III
    As I said, Royal Mail was contacted by the previous owners and they agreed to use Flat 1 and Flat 2 in the address instead of Flat A and Flat B. So if I called Royal Mail I wouldn't actually know what to ask them as they have already given their opinion.
    I would rather come up with a solution myself, if that's possible, and only then contact Royal Mail and ask them to change the address on their registry.
    • Cakeguts
    • By Cakeguts 8th Aug 18, 10:50 AM
    • 5,050 Posts
    • 7,592 Thanks
    Cakeguts
    • #5
    • 8th Aug 18, 10:50 AM
    • #5
    • 8th Aug 18, 10:50 AM
    What do you mean by Flat 2 doesn't exist? Is your flat called something else?

    I have a similar issue with couriers in that I live at 21 Pigeon Street but within 21 there are 3 separate properties. Royal Mail refers to all 3 properties as 21. SAA have our addresses as flat position, 21 Pigeon Street. Some systems have the addresses as Flat A, Flat B and Flat C Pigeon Street which gets very confusing because in total separate building there are 21A, 21B and 21C Pigeon Street. Then to make things more confusing for couriers there is also a North Pigeon Street and an East Pigeon Street also with number 21s.
    Originally posted by Pixie5740

    Not to be confused with Pigeon Palace under the solar panels.
    • hb2
    • By hb2 8th Aug 18, 10:51 AM
    • 91 Posts
    • 86 Thanks
    hb2
    • #6
    • 8th Aug 18, 10:51 AM
    • #6
    • 8th Aug 18, 10:51 AM
    We have just started having similar issues! We live in flat 2 of number 3, this being the first property in the road. However, a new build has just been completed between us and the main road, and that has been designated no 2.

    We used to get the occasional person looking for 'number 2' but that has increased hugely over the past week or so - this morning alone we have had 2 workmen at our door and 1 letter, all wanting the new house.

    We have met the new owners and they seem very nice, so I really don't mind helping them out - especially as I hope things will settle down in time. However, I am going to look out for our postie and explain the situation, otherwise he will continue delivering their mail to us!
    • arciere
    • By arciere 8th Aug 18, 10:54 AM
    • 347 Posts
    • 202 Thanks
    arciere
    • #7
    • 8th Aug 18, 10:54 AM
    • #7
    • 8th Aug 18, 10:54 AM
    What do you mean by Flat 2 doesn't exist? Is your flat called something else?
    Originally posted by Pixie5740
    No, my flat is called Flat 2, the problem is that it's not a proper flat, it's a house. In this area there is a mix of houses and flats, but the flats follow the same numbering pattern as the houses (like, there is no Flat 11 and House no.11, number 11 is either a Flat or a House).
    When some couriers read the address, they go to the blocks of flats, expecting to find a Flat 2, which is not there. They don't bother looking for house no.9.

    I don't fully blame them, I do understand where the confusion comes from, but some of them should really take the trouble to at least read the second line of the address.
    • Pixie5740
    • By Pixie5740 8th Aug 18, 10:57 AM
    • 13,148 Posts
    • 18,924 Thanks
    Pixie5740
    • #8
    • 8th Aug 18, 10:57 AM
    • #8
    • 8th Aug 18, 10:57 AM
    Not to be confused with Pigeon Palace under the solar panels.
    Originally posted by Cakeguts
    Pigeon Palace? This part of the world is a Scurry Stronghold.
    • Pixie5740
    • By Pixie5740 8th Aug 18, 10:59 AM
    • 13,148 Posts
    • 18,924 Thanks
    Pixie5740
    • #9
    • 8th Aug 18, 10:59 AM
    • #9
    • 8th Aug 18, 10:59 AM
    No, my flat is called Flat 2, the problem is that it's not a proper flat, it's a house. In this area there is a mix of houses and flats, but the flats follow the same numbering pattern as the houses (like, there is no Flat 11 and House no.11, number 11 is either a Flat or a House).
    When some couriers read the address, they go to the blocks of flats, expecting to find a Flat 2, which is not there. They don't bother looking for house no.9.

    I don't fully blame them, I do understand where the confusion comes from, but some of them should really take the trouble to at least read the second line of the address.
    Originally posted by arciere
    I see what you mean....I think. Do you share the same letterbox and entrance with Flat 1?
    • arciere
    • By arciere 8th Aug 18, 11:01 AM
    • 347 Posts
    • 202 Thanks
    arciere
    However, I am going to look out for our postie and explain the situation, otherwise he will continue delivering their mail to us!
    Originally posted by hb2
    And that's the thing, I rarely have problems with mail, Royal Mail seems to have understood the situation quite well (occasionally they delivery to Flat 1, 9 but that's ok). The main issue is when I have deliveries from Amazon for example. Yesterday evening I was stalking () the delivery guy on the map and I saw him/her wandering around the blocks. 2 minutes later, got a notification saying that they were unable to deliver due to address issues. My lemon tree now needs to wait another day for its food

    Food deliveries like Just Eat follow on the list.
    • AlexMac
    • By AlexMac 8th Aug 18, 11:03 AM
    • 2,158 Posts
    • 1,895 Thanks
    AlexMac
    Add a block or flat name? "Cosy Nook"? "Bide-a-wee" or something from Tolkien ( "Mirkwood") or Game of Thrones ("Volantis") if you're of a more fantastical turn of mind?
    • arciere
    • By arciere 8th Aug 18, 11:06 AM
    • 347 Posts
    • 202 Thanks
    arciere
    I see what you mean....I think. Do you share the same letterbox and entrance with Flat 1?
    Originally posted by Pixie5740
    Not exactly. Flat 1 is the entrance of the original house (and the guys living there only have '9' on their door, I believe they are taking advantage of this and not using the word Flat 1), my entrance is a wooden door next to it (with a sign '9, Flat 2') with its own letterbox (quite huge to be honest) and the main entrance door on the side of the house.
    But if the delivery guys manage to get to the property, it's fairly easy to identify where the Flat 2 is.
    • ceh209
    • By ceh209 8th Aug 18, 11:14 AM
    • 773 Posts
    • 507 Thanks
    ceh209
    Could they be 9 and you be 9A, would that solve it? It removes the confusion with numbers 1 and 2 further down the road...
    Excuse any mis-spelt replies, there's probably a cat sat on the keyboard
    • arciere
    • By arciere 8th Aug 18, 11:17 AM
    • 347 Posts
    • 202 Thanks
    arciere
    Add a block or flat name? "Cosy Nook"? "Bide-a-wee" or something from Tolkien ( "Mirkwood") or Game of Thrones ("Volantis") if you're of a more fantastical turn of mind?
    Originally posted by AlexMac
    Yes, that would be a great idea and I'm sure my wife would agree. The only thing is that I am not sure it will help the poor delivery guys
    • arciere
    • By arciere 8th Aug 18, 11:19 AM
    • 347 Posts
    • 202 Thanks
    arciere
    Could they be 9 and you be 9A, would that solve it? It removes the confusion with numbers 1 and 2 further down the road...
    Originally posted by ceh209
    For some reason it never occurred to me that I could actually give up the 'Flat' word altogether! I quite like the idea, I'll see what Royal Mail says about it.
    • Doozergirl
    • By Doozergirl 8th Aug 18, 11:19 AM
    • 25,949 Posts
    • 70,166 Thanks
    Doozergirl
    Why don't you change the sign to a very clear one that corresponds exactly with the Royal Mail Address? "Flat 2, 9 Pigeon Street".

    And have a little chat with your neighbour and offer to buy them one too?

    You can get a custome made acrylic sign with lettering on for less than 10 on eBay. If they can find where to deliver it

    My friend lives on a street where the houses are numbered consecutively instead of odds and evens. He's taken to putting four signs on his gate and house at all sorts of angles
    Everything that is supposed to be in heaven is already here on earth.
    • martindow
    • By martindow 8th Aug 18, 11:23 AM
    • 7,800 Posts
    • 4,472 Thanks
    martindow
    I think your original suggestion of 9 XXXX Rise, Flat 2 is a good one. Anyone delivering is going to make their way to house no 9 and then look for a box for your flat. It certainly avoids the flat 29 problem.
    • arciere
    • By arciere 8th Aug 18, 11:27 AM
    • 347 Posts
    • 202 Thanks
    arciere
    Why don't you change the sign to a very clear one that corresponds exactly with the Royal Mail Address? "Flat 2, 9 Pigeon Street".
    Originally posted by Doozergirl
    Yes, that's already work in progress, but purely for aesthetic reasons, the current sign definitely needs an 'update'. The property is an end-of-terrace house, so once you get there there's no chance you can miss it.
    • agrinnall
    • By agrinnall 8th Aug 18, 1:20 PM
    • 21,214 Posts
    • 17,030 Thanks
    agrinnall
    It sounds to me like your address is displayed clearly enough, you just have a postie who is a bit dim, I'd just complaint to RM every time your mail is misdelivered and hopefully it will eventually sink in that they simply need to look at the door to ensure correct delivery.
    • hb2
    • By hb2 8th Aug 18, 1:32 PM
    • 91 Posts
    • 86 Thanks
    hb2
    It sounds to me like your address is displayed clearly enough, you just have a postie who is a bit dim, I'd just complaint to RM every time your mail is misdelivered and hopefully it will eventually sink in that they simply need to look at the door to ensure correct delivery.
    Originally posted by agrinnall
    The OP has said that they have few problems with RM, the real issue is with other delivery companies.

    Other than the business of the new house, our main issue arises due to the odd company that won't allow a full address on the website. For instance, for supermarket deliveries our address shows as 2, 3 Cul-de-sac Avenue rather than 2, Can't get out court, 3 Cul-de-sac Avenue. Some other sites have similar anomalies, in which case it is difficult to blame the delivery people.
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