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  • FIRST POST
    • emerald21
    • By emerald21 7th Aug 18, 7:34 PM
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    emerald21
    Amazon gift card bought from Tesco.
    • #1
    • 7th Aug 18, 7:34 PM
    Amazon gift card bought from Tesco. 7th Aug 18 at 7:34 PM
    Hello, one of the amazon gift cards I purchased from Tesco today cannot be redeemed for some reason. Amazon can t find any detail of it when I sent them the gift card number. It's for 20 which I don't want to lose. Is my contract with Tesco or Amazon please ?
Page 1
    • glentoran99
    • By glentoran99 7th Aug 18, 7:35 PM
    • 5,473 Posts
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    glentoran99
    • #2
    • 7th Aug 18, 7:35 PM
    • #2
    • 7th Aug 18, 7:35 PM
    Tesco, Where you bought it from
    • emerald21
    • By emerald21 7th Aug 18, 7:56 PM
    • 10,518 Posts
    • 119,379 Thanks
    emerald21
    • #3
    • 7th Aug 18, 7:56 PM
    • #3
    • 7th Aug 18, 7:56 PM
    Tesco, Where you bought it from
    Originally posted by glentoran99
    Ok thank you . I will go there tomorrow. On their reciept they appear to cover themselves by saying " Tesco does not offer refunds on the card " unless it means on a card that's not faulty.
    • theonlywayisup
    • By theonlywayisup 7th Aug 18, 8:18 PM
    • 12,997 Posts
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    theonlywayisup
    • #4
    • 7th Aug 18, 8:18 PM
    • #4
    • 7th Aug 18, 8:18 PM
    Ok thank you . I will go there tomorrow. On their reciept they appear to cover themselves by saying " Tesco does not offer refunds on the card " unless it means on a card that's not faulty.
    Originally posted by emerald21
    You aren't asking for a refund, you are asking for the card to be valid.
    • camelot1971
    • By camelot1971 7th Aug 18, 9:49 PM
    • 921 Posts
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    camelot1971
    • #5
    • 7th Aug 18, 9:49 PM
    • #5
    • 7th Aug 18, 9:49 PM
    Is the number not a valid one or one that has already been redeemed? It's also easy to mix up letters and numbers on a gift card - some aren't printed particularly clearly.

    Tesco should have given you a receipt with the amount purchased clearly marked?
    • boo_star
    • By boo_star 7th Aug 18, 9:57 PM
    • 1,738 Posts
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    boo_star
    • #6
    • 7th Aug 18, 9:57 PM
    • #6
    • 7th Aug 18, 9:57 PM
    Is the number not a valid one or one that has already been redeemed? It's also easy to mix up letters and numbers on a gift card - some aren't printed particularly clearly.

    Tesco should have given you a receipt with the amount purchased clearly marked?
    Originally posted by camelot1971
    Agreed. The scratch-off material in particular can make characters look like different ones if you don't do a good job of scratching it all off.
    • emerald21
    • By emerald21 8th Aug 18, 6:21 AM
    • 10,518 Posts
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    emerald21
    • #7
    • 8th Aug 18, 6:21 AM
    • #7
    • 8th Aug 18, 6:21 AM
    Is the number not a valid one or one that has already been redeemed? It's also easy to mix up letters and numbers on a gift card - some aren't printed particularly clearly.

    Tesco should have given you a receipt with the amount purchased clearly marked?
    Originally posted by camelot1971
    I believe the number is a valid one but just doesn t work. I was the one who scratched it to reveal the numbers. They are all perfectly clear and I ve checked and checked so have put the correct numbers in. Yes I have a receipt off Tesco for the 20 value.

    As it happens i bought 3 at the same time. Two worked fine this one didn't.
    • photome
    • By photome 8th Aug 18, 4:14 PM
    • 13,656 Posts
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    photome
    • #8
    • 8th Aug 18, 4:14 PM
    • #8
    • 8th Aug 18, 4:14 PM
    Have Tesco sorted it
    • stragglebod
    • By stragglebod 8th Aug 18, 9:58 PM
    • 244 Posts
    • 241 Thanks
    stragglebod
    • #9
    • 8th Aug 18, 9:58 PM
    • #9
    • 8th Aug 18, 9:58 PM
    Have you tried scanning it with the Amazon phone app in case you've confused a B with an 8 or an O with a 0?
    • emerald21
    • By emerald21 9th Aug 18, 9:06 PM
    • 10,518 Posts
    • 119,379 Thanks
    emerald21
    Hi just to say Tesco gave me another gift card which worked fine.
    • emerald21
    • By emerald21 9th Aug 18, 9:08 PM
    • 10,518 Posts
    • 119,379 Thanks
    emerald21
    Have you tried scanning it with the Amazon phone app in case you've confused a B with an 8 or an O with a 0?
    Originally posted by stragglebod
    No I hasn t confused any letters or numbers for once they were all clear. I find the 5 s and S s a pest sometimes though.
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