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    • beamerguy
    • By beamerguy 7th Aug 18, 6:51 PM
    • 10,499Posts
    • 13,883Thanks
    Trading Standards ... we will see ?
    • #1
    • 7th Aug 18, 6:51 PM
    Trading Standards ... we will see ? 7th Aug 18 at 6:51 PM
    Some of you will remember I had a conversation with NeilCr,
    one of the members, about the CAB and Trading Standards

    Neil said that to get to Trading Standards you had to go
    through the Citizens Advice consumer service

    Last weekend, I had call to use Trading Standards as follows

    I went to a Shell garage to top up with petrol by 20

    As you know, to stop at the amount you want is vertually
    impossible due to pump prices

    Anyway, I wanted 20 worth so i stopped at 19.99
    expecting the pump to roll over to 20. It did not, but
    when putting the nossle back in the holster, it jumped
    to 20.02 ...... beyond my control

    I spoke the cashier but as usual in our English country
    he struggled to understand what I was saying ?
    Eventually I did get across that I wanted to speak to
    the manager or owner (it's a franchise), left my name
    and number but as expected, no contact.

    03p to me is neither here or there, it is the principal
    and over time a lot of money can be collected from
    these digital pumps

    So, let's try out a system that is supposed to protect
    the consumer ...... Trading Standards

    I had a confirmation email back from Citizens Advice consumer service as follows ......

    "What we'll do:

    We will refer the information you have provided to Trading standards, there is no commitment for them to contact you directly, Trading Standards will only contact you if they deem it necessary. Whilst this does not help you resolve your dispute, it gives Trading Standards vital intelligence on how a trader is conducting their business."

    Hmmm, there is no commitment for TS to contact me ????

    My issue was being charged for a product never recieved

    It does make one wonder if they will say they have no
    commitment to parking scammers and debt collectors
    who lie through their teeth

    If a person makes a complaint about a trader they have
    a right to a reply, according to Citizens Advice consumer service,
    that is really "hit and miss"

    I think this sums up the CAB and Citizens Advice consumer service,
    and Trading Standards

    Sorry Neil but first hand experience now dictates that this
    system has become a failure for the general public

Page 2
    • NeilCr
    • By NeilCr 8th Aug 18, 9:56 AM
    • 2,742 Posts
    • 3,976 Thanks
    I would advise everyone to complain in writing to their TSD. My opinion of the CAB is that it is staffed by well meaning amateurs, many of whom are less well-informed of consumer law than my good-self.
    Originally posted by The Deep
    I like being a well meaning amateur.

    I do think it's important to differentiate between CAB and the Consumer Helpline (which the government awarded to CitA). As has been said CAB volunteers deal with a large range of different subjects and there is no question that someone like yourself (or some on this forum for example) will have a deeper knowledge of a specific subject if you spend a lot of time on forums or researching or whatever. The other side of the coin is how would you fare with a benefits, employment, relationship breakdown etc etc query

    I certainly have more knowledge than any of my colleagues on parking following my time here. Not that it makes much difference as I haven't seen a client with a parking ticket issue for at least two years. They are rare on the ground and, if we do get one, it's quite often to do with LA - not - private - parking.

    The Consumer helpline is a different entity which deals solely with that subject. I assume the staff there are paid. Unless we, on the ground, can answer the query from our information sources we'll pass the client on to the helpline.

    ETA. I still disagree with your advice on writing to TS. It may work in certain areas but the vast majority of councils ask you to go through the Consumer Helpline and, at least one, has specifically said they will not deal with a letter. I am pleased to say that both CM and BeamerGuy (sorry MercGuy!), while not necessarily agreeing with the system, understood why I said this and CM has referenced it in at least one post.

    That's nothing to do with how good anyone is at what they do and who "should" do what. It's about pointing people (especially newbies) in the right direction and trying to avoid rejections for not following the corrrect procedure
    Last edited by NeilCr; 08-08-2018 at 10:04 AM.
    • beamerguy
    • By beamerguy 8th Aug 18, 10:24 AM
    • 10,499 Posts
    • 13,883 Thanks
    I am pleased to say that both CM and BeamerGuy (sorry MercGuy!), while not necessarily agreeing with the system, understood why I said this and CM has referenced it in at least one post.
    Originally posted by NeilCr
    Yes, we understood, hence I followed this regarding
    my complaint as in post#1

    I suppose this is now a test on the system and I will
    report back with the outcome

    As The Deep says, it could well be escalated to the TSO

    The Deep did say earlier that the councils have more
    interest in other things than protecting the consumer

    Anyway, you are probably the most experienced CAB
    advisor in the UK now regarding the parking scam

    • The Deep
    • By The Deep 8th Aug 18, 10:52 AM
    • 12,018 Posts
    • 12,105 Thanks
    The Deep
    I hear what you say NeilCr. I can only go with my experience of Reading BC TSD. The Head TSO is an Llb and knows his stuff. Call me cynical if you like, but I do not believe that Consumer Helpline would be anywhere near as good.
    You never know how far you can go until you go too far.
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