Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • AmyL
    • By AmyL 7th Aug 18, 12:23 PM
    • 19Posts
    • 0Thanks
    AmyL
    Ebay holding my money when i sell
    • #1
    • 7th Aug 18, 12:23 PM
    Ebay holding my money when i sell 7th Aug 18 at 12:23 PM
    Does anyone know what my rights are as a seller with Ebay holding the money i receive from selling item on there? I have been selling on there for years but all of a sudden they have been holding the money for up to 21 days and telling me that in order to have the money released i need to post the item on the day the buyer pays. I don't sell much on there and i haven't got much money so i need the money for the postage to post the item. I have explained this to them and they tell me this is the policy they have always had. They have released the money from two items they say out of courtesy because i explained the situation but they are still holding the money for every item i sell. What are my rights with this? Can they hold my money for this long? Thanks.
Page 1
    • soolin
    • By soolin 7th Aug 18, 12:57 PM
    • 61,202 Posts
    • 43,760 Thanks
    soolin
    • #2
    • 7th Aug 18, 12:57 PM
    • #2
    • 7th Aug 18, 12:57 PM
    Does anyone know what my rights are as a seller with Ebay holding the money i receive from selling item on there? I have been selling on there for years but all of a sudden they have been holding the money for up to 21 days and telling me that in order to have the money released i need to post the item on the day the buyer pays. I don't sell much on there and i haven't got much money so i need the money for the postage to post the item. I have explained this to them and they tell me this is the policy they have always had. They have released the money from two items they say out of courtesy because i explained the situation but they are still holding the money for every item i sell. What are my rights with this? Can they hold my money for this long? Thanks.
    Originally posted by AmyL
    You are entitled to your money within the time frames outlined within paypal terms and conditions. That allows for a standard 21 day hold for new or low volume sellers, or sellers who have suddenly started selling in a high risk category, or have any 'issues' with their account. The 21 day hold is quite usual in the circumstances outlined.

    Paypal can hold up to 180 days in cases where fraud or misuse is suspected, but that does not appear to be the case here.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • 19lottie82
    • By 19lottie82 7th Aug 18, 2:59 PM
    • 5,790 Posts
    • 8,696 Thanks
    19lottie82
    • #3
    • 7th Aug 18, 2:59 PM
    • #3
    • 7th Aug 18, 2:59 PM
    As Soolin has advised this can be standard for new or infrequent sellers, unfortunately.
    Make sure you always upload the tracking details against the sales record as soon as the item is sent, this can help move things along IME.
    • RFW
    • By RFW 7th Aug 18, 4:26 PM
    • 8,816 Posts
    • 5,109 Thanks
    RFW
    • #4
    • 7th Aug 18, 4:26 PM
    • #4
    • 7th Aug 18, 4:26 PM
    What are my rights with this? Can they hold my money for this long? Thanks.
    Originally posted by AmyL
    I think it's generally accepted that it's within their terms and conditions and within the law to do so. To contest it legally would take a lot longer than the 21 days which is probably why no one has ever bothered.


    You can either carry on selling with the holds and to expedite it use a tracked shipping service. If you log in the tracking details the funds are usually released shortly after signed for delivery. The 21 day hold tends to drop off after about 30 days. If you want to continue selling on Ebay you could try just selling a few small value items and despatching them on the same or next day with first class or a tracked post.
    .
    • AmyL
    • By AmyL 10th Aug 18, 11:42 AM
    • 19 Posts
    • 0 Thanks
    AmyL
    • #5
    • 10th Aug 18, 11:42 AM
    • #5
    • 10th Aug 18, 11:42 AM
    So the simple answer is they can do what they like even if it isn't fair or logical. If i don't have the money i can't post the item!
    • soolin
    • By soolin 10th Aug 18, 11:57 AM
    • 61,202 Posts
    • 43,760 Thanks
    soolin
    • #6
    • 10th Aug 18, 11:57 AM
    • #6
    • 10th Aug 18, 11:57 AM
    So the simple answer is they can do what they like even if it isn't fair or logical. If i don't have the money i can't post the item!
    Originally posted by AmyL
    If you use ebay or paypal postage then they allow you to use the money in the account to pay postage. If you don't ship then you will get late defects and a warning and may even become 'a risk' and get your money held for longer.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • theonlywayisup
    • By theonlywayisup 10th Aug 18, 2:03 PM
    • 13,080 Posts
    • 8,887 Thanks
    theonlywayisup
    • #7
    • 10th Aug 18, 2:03 PM
    • #7
    • 10th Aug 18, 2:03 PM
    So the simple answer is they can do what they like even if it isn't fair or logical. If i don't have the money i can't post the item!
    Originally posted by AmyL
    You have to post the item to get the funds released. If you don't then you will find your ebay account will have adverse marks on it and Paypal may consider further restrictions.
    • 19lottie82
    • By 19lottie82 12th Aug 18, 1:34 AM
    • 5,790 Posts
    • 8,696 Thanks
    19lottie82
    • #8
    • 12th Aug 18, 1:34 AM
    • #8
    • 12th Aug 18, 1:34 AM
    So the simple answer is they can do what they like even if it isn't fair or logical. If i don't have the money i can't post the item!
    Originally posted by AmyL
    No, the simple answer is they can do what is clearly stated in their terms and conditions, that you agreed to when you set up your account.

    Ebay is a scammers paradise. This set up for new / infrequent sellers is perfectly sensible.

    If you really donít have £3 spare for postage then I would wait 180 days before you spend the money from the sale, as the buyer has until then to open a not as described case and return it to you for a full refund.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

394Posts Today

3,583Users online

Martin's Twitter