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  • FIRST POST
    • jessibell
    • By jessibell 7th Aug 18, 12:07 PM
    • 25Posts
    • 27Thanks
    jessibell
    Sky have 'undercharged' me line rental charges... bill going up by 18.99+VAT
    • #1
    • 7th Aug 18, 12:07 PM
    Sky have 'undercharged' me line rental charges... bill going up by 18.99+VAT 7th Aug 18 at 12:07 PM
    Hi All

    I've had an email saying that I've been undercharged and that the undercharge has been corrected on my next bill. Sure enough when I looked at the bill in detail, my line rental, which just said 'free', was actually discounted when you click the + sign. I will now be charged this from October.

    I'm very lucky to have not paid this for a long time apparently, it seems this discount has been there for years and has always been the cost of the line rental, ie not a fixed amount.

    I haven't called them yet to talk to them about it, but that takes my bill from 114 (no I've never got round to haggling, shame on me), to 133 which is even more obscene. My problem is that I upgraded to Sky Q in June so am very much in contract so won't be able to cancel. I do feel that I've not 'agreed' to pay that charge though.

    Is there anything I could do, or a good approach to take?

    Thanks in advance
Page 1
    • mije1983
    • By mije1983 7th Aug 18, 12:10 PM
    • 3,542 Posts
    • 20,277 Thanks
    mije1983
    • #2
    • 7th Aug 18, 12:10 PM
    • #2
    • 7th Aug 18, 12:10 PM
    Line rental is seperate to TV so it doesn't matter if you have recontracted for TV, unless you also recontracted for the phone at the same time? If you didn't, and don't want to pay the correct charge, then move your phone to a different provider. You can't force them to give it to you for free.
    Last edited by mije1983; 07-08-2018 at 12:13 PM.

    • Colin_Maybe
    • By Colin_Maybe 7th Aug 18, 12:35 PM
    • 2,967 Posts
    • 1,511 Thanks
    Colin_Maybe
    • #3
    • 7th Aug 18, 12:35 PM
    • #3
    • 7th Aug 18, 12:35 PM
    I didn't know you could pay Sky 133, wow.

    What's your broadband package and what are you paying? Are you out of minimum term for the LR/BB?
    • jessibell
    • By jessibell 7th Aug 18, 3:48 PM
    • 25 Posts
    • 27 Thanks
    jessibell
    • #4
    • 7th Aug 18, 3:48 PM
    • #4
    • 7th Aug 18, 3:48 PM
    I have sky cinema and a fairly standard bundle. I got sky Q as upgraded box and router, so I'm on faster internet. Wifi is still pants thought

    Bill estimate 1 Nov 30 Nov
    TV = 76.50
    Variety 33.50
    Sky Cinema 18.00
    Sky+HD Pack 13.00
    Sky Q Multiscreen Pack 12.00
    See It First FREE
    Broadband & Talk 56.49
    Caller Display FREE
    Withhold Number (all calls) FREE
    1571 - Voicemail 2.00
    Sky Talk Line Rental 18.99
    Sky WiFi FREE
    Sky Fibre Max 25.00
    Call Diversion 2.50
    • Colin_Maybe
    • By Colin_Maybe 7th Aug 18, 7:03 PM
    • 2,967 Posts
    • 1,511 Thanks
    Colin_Maybe
    • #5
    • 7th Aug 18, 7:03 PM
    • #5
    • 7th Aug 18, 7:03 PM
    I have sky cinema and a fairly standard bundle. I got sky Q as upgraded box and router, so I'm on faster internet. Wifi is still pants thought

    Bill estimate 1 Nov !!!8211; 30 Nov
    TV = 76.50
    Variety 33.50
    Sky Cinema 18.00
    Sky+HD Pack 13.00
    Sky Q Multiscreen Pack 12.00
    See It First FREE
    Broadband & Talk 56.49
    Caller Display FREE
    Withhold Number (all calls) FREE
    1571 - Voicemail 2.00
    Sky Talk Line Rental 18.99
    Sky WiFi FREE
    Sky Fibre Max 25.00
    Call Diversion 2.50
    Originally posted by jessibell
    Just wow, sorry to tell you but that's a ridiculously priced package you're on.

    You're on a legacy Variety package which is basically the new Entertainment plus Kids which is available for new customers for 20 plus 5 for the Kids add-on (if you need that). HD for Entertainment is another 5, no idea what your Sky+HD Pack gives you extra for 13.

    Sky Cinema is available for both new & existing customers for 10 a month (18 month contract).

    Sky Fibre Max (including LR) is available for new customers at 30, the full price is 43.99 which is what you're paying plus your add-ons.


    You need to seriously talk to them again and if you get no joy, go the complaints route.

    Edit: If you need multi-room I think you should be paying less than 85, if multi-room isn't needed then knock 12 off that.

    2nd Edit: If you do manage to change to Entertainment and you don't need the Kids package then you could knock another 5 off the above. Of course if you've recently re-contracted then you will have a bit less leeway to re-negotiate but in my opinion (unless they mentioned it at the time) then they've not done you any favours at all.
    Last edited by Colin_Maybe; 08-08-2018 at 8:13 AM. Reason: I had a "Doh..." moment.
    • Moneyineptitude
    • By Moneyineptitude 8th Aug 18, 12:38 AM
    • 22,327 Posts
    • 11,907 Thanks
    Moneyineptitude
    • #6
    • 8th Aug 18, 12:38 AM
    • #6
    • 8th Aug 18, 12:38 AM
    I have Sky for TV (multiscreen) only and Virgin for (superfast) broadband and I still don't pay 133 in total!
    • kerri gt
    • By kerri gt 12th Aug 18, 12:29 PM
    • 7,488 Posts
    • 51,449 Thanks
    kerri gt
    • #7
    • 12th Aug 18, 12:29 PM
    • #7
    • 12th Aug 18, 12:29 PM
    take your broadband and talk elsewhere if you can at least, Now offer fibre broadband and talk for 20 a month for the first 12 months, and don't tie you into the ridiculously long 18mth Sky contract either (6mths shorter is quite significant). Use a cashback site too.
    Feb 2015 NSD Challenge 8/12
    JAN NSD 11/16


    • ginnza
    • By ginnza 12th Aug 18, 1:16 PM
    • 29 Posts
    • 11 Thanks
    ginnza
    • #8
    • 12th Aug 18, 1:16 PM
    • #8
    • 12th Aug 18, 1:16 PM
    You need to use your broadband and line rental as leverage to get your tv deal down
    Switch to another provider and when sky contact you say the switch is going ahead prob within a few hours then give sky a call and ask him to reduce your bill on tv as you have had to swifh broadband provider to save money they should talk about reinstating the broadband on a lower price and work to reducing your over inflated bill
    • hgm
    • By hgm 13th Aug 18, 12:01 PM
    • 54 Posts
    • 24 Thanks
    hgm
    • #9
    • 13th Aug 18, 12:01 PM
    • #9
    • 13th Aug 18, 12:01 PM
    The prices the OP has quoted for his TV are the standard Sky "out of contract" prices with 31 days notice for the "old" type bundles. So I suspect his 18 month contract is for Sky Q boxes and not for TV content.
    All the latest Sky offers seem to be for existing customers as well as new customers and the discounts are for taking out a new 18 month contract for packages. There is no difficulty in obtaining them. You just phone up and ask - no negotiating necessary.
    Entertainment at 20 pm essentially replaces Variety (which includes Box Sets and Kids as well I think). Cinema (including HD) is 10 pm. (After 18 months they increase to 25 and 18 respectively.)
    If you want Kids and/or Box Sets they are 5 pm each.
    Multiscreen at 12 is essential if you have Sky Q mini box.
    I have just made a similar change myself but including Sports as well (20 pm) as my discounts were ending and it was in fact quite painless.
    (There are offers for Fibre as well but I don't know details as I have ADSL. Phone contract periods are completely independent of TV though)
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