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    • shamsrah5
    • By shamsrah5 6th Aug 18, 6:12 PM
    • 1Posts
    • 0Thanks
    JD sports has still not sent me my refund
    • #1
    • 6th Aug 18, 6:12 PM
    JD sports has still not sent me my refund 6th Aug 18 at 6:12 PM
    I had returned two pairs of shoes bought online at my local JD sports. The customer assistant serving me only gave me a delivery note and assured me I would recieve my refund once the products were recieved at the returns department.

    I have only received a refund for one pair of shoes. It has been well over a month now since the return.

    Customer care keep asking for proof of return, but I was not given anything by the customer assistant. I have been in store to complain to the manager, sent countless emails and know the name of the colleague that served me, yet I have not had any meaningful response.

    I don't know what else to do except continue sending emails. It has been such a headache trying to chase up on the matter. Is there anything else I can do in this situation? Would paypal be able to help?

    Any advice would be greatly appreciated!
Page 1
    • JJ Egan
    • By JJ Egan 6th Aug 18, 6:41 PM
    • 11,696 Posts
    • 5,225 Thanks
    JJ Egan
    • #2
    • 6th Aug 18, 6:41 PM
    • #2
    • 6th Aug 18, 6:41 PM
    You paid with PayPal then contact them .
    • theonlywayisup
    • By theonlywayisup 6th Aug 18, 8:19 PM
    • 13,187 Posts
    • 9,024 Thanks
    • #3
    • 6th Aug 18, 8:19 PM
    • #3
    • 6th Aug 18, 8:19 PM
    If you paid by Paypal. They will require you to open a case, win it (for SNAD) and then give a tracking number showing delivery.
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