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    • smartcars001
    • By smartcars001 6th Aug 18, 12:49 PM
    • 1Posts
    • 0Thanks
    Faulty repair/Ford Galaxy
    • #1
    • 6th Aug 18, 12:49 PM
    Faulty repair/Ford Galaxy 6th Aug 18 at 12:49 PM
    I am really hoping for some advice here. Having spoken to the CAB and Trading Standards, it seems our only option is Small Claims Court but, although I obviously feel right is on our side, WHAT IF we lost and had to pay expenses. We are already way out of pocket. The advice I am after here is has anybody taken on a Ford franchise garage. Briefly we let our much loved taxi go to a garage who diagnosed the problem as one thing and despite having the care twice and charging us an eye watering 2245 the car actually broke down with the same fault with 3 weeks. They had it back (at our cost) and needed to be called for updates when they eventually told us it was a different fault and that we would have to pay more money to have it fixed and that it would also need the same part again as this "new" fault had damaged the first part. Needless to say we said no to having to pay for it and their and their reply was come and get your car. Can we beat them?
Page 1
    • Fosterdog
    • By Fosterdog 6th Aug 18, 12:55 PM
    • 4,132 Posts
    • 7,125 Thanks
    • #2
    • 6th Aug 18, 12:55 PM
    • #2
    • 6th Aug 18, 12:55 PM
    This is a B2B transaction so you don't really have any consumer rights, you'd need to look at your contract with them to see what rights it gives you.
    • bris
    • By bris 6th Aug 18, 1:14 PM
    • 8,467 Posts
    • 7,381 Thanks
    • #3
    • 6th Aug 18, 1:14 PM
    • #3
    • 6th Aug 18, 1:14 PM
    Problem you have is that a different problem caused the part to fail.

    You could argue (even in a B2B contract) that the garage failed to carry out the first repair properly by missing the fault causing the issues so failed to fulfil their contract.

    This will however be tricky if it's not an obvious fault and couldn't be foreseen.

    Basically it doesn't cost that much in relation to what you paid to take them to a small claims court and take your chances.
    • MB69
    • By MB69 6th Aug 18, 4:48 PM
    • 93 Posts
    • 27 Thanks
    • #4
    • 6th Aug 18, 4:48 PM
    • #4
    • 6th Aug 18, 4:48 PM

    Can you confirm:

    1) How old is the car and what sort of mileage?
    2) What was the initial fault that they diagnosed? What did they change/repair/fix for 2200?
    3) What do they say the problem now is with the car?
    4) When did you first take the car to them? which month?
    5) When did you last go to them?

    As regards to going to court,

    1) Don't worry about losing and paying expense. Unless in exceptional circumstance, no costs are awarded. Even if you win, apart from your attendance costs, you can't claim anything else from them for expenses like legal costs

    2) It doesn't costs a lot to start a claim on line. Depending on how much you are claiming.
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