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  • FIRST POST
    • JohnB47
    • By JohnB47 5th Aug 18, 3:12 PM
    • 1,290Posts
    • 399Thanks
    JohnB47
    Advance line rental refund.
    • #1
    • 5th Aug 18, 3:12 PM
    Advance line rental refund. 5th Aug 18 at 3:12 PM
    I've just read a Guardian online article and in the comments section there is someone complaining that if you pay for line rental up front but want to move away early, you don't get a refund of the unused line rental.

    Fair enough, I think but then a 'contributor' replies as follows:

    "You are mistaken; you do not need a refund. Line rental is independent of who you pay, and your rental of the line (which is actually from BT Openreach in most cases - third party suppliers simply collect the money for them and take a small cut) remains valid until your term expires. When you speak to a new provider, they will look up the line rental expiry date, and only charge you for the next year at the expiry of this year's rental."

    I never knew that and actually I've never been in a position to make use of it.

    Is this common knowledge then?
Page 1
    • JJ Egan
    • By JJ Egan 5th Aug 18, 4:55 PM
    • 11,386 Posts
    • 5,001 Thanks
    JJ Egan
    • #2
    • 5th Aug 18, 4:55 PM
    • #2
    • 5th Aug 18, 4:55 PM
    Not common knowledge as its 100% wrong .
    You pay line rental to your ISP not Openreach .
    ALR is lost unless you are cancelling under Ofcom rules due to a price increase in contract .
    • iniltous
    • By iniltous 5th Aug 18, 4:56 PM
    • 1,750 Posts
    • 720 Thanks
    iniltous
    • #3
    • 5th Aug 18, 4:56 PM
    • #3
    • 5th Aug 18, 4:56 PM
    I've just read a Guardian online article and in the comments section there is someone complaining that if you pay for line rental up front but want to move away early, you don't get a refund of the unused line rental.

    Fair enough, I think but then a 'contributor' replies as follows:

    "You are mistaken; you do not need a refund. Line rental is independent of who you pay, and your rental of the line (which is actually from BT Openreach in most cases - third party suppliers simply collect the money for them and take a small cut) remains valid until your term expires. When you speak to a new provider, they will look up the line rental expiry date, and only charge you for the next year at the expiry of this year's rental."

    I never knew that and actually I've never been in a position to make use of it.

    Is this common knowledge then?
    Originally posted by JohnB47
    If you quit a provider but have paid for 12 month line rental in advance, you get a pro rata refund,even if the customer service rep says its non refundable
    OR wholesale line rental is around 8 a month ( what OR get ) retail line rental is 18-19 a month so it's hardly a small cut the retail provider gets , they arguably make more out if line rental than OR do..the Guardian article is probably poorly informed rubbish, and the contribution from a reader is absolute nonsense
    Last edited by iniltous; 05-08-2018 at 4:58 PM.
    • JJ Egan
    • By JJ Egan 5th Aug 18, 5:10 PM
    • 11,386 Posts
    • 5,001 Thanks
    JJ Egan
    • #4
    • 5th Aug 18, 5:10 PM
    • #4
    • 5th Aug 18, 5:10 PM
    My latest line rental circa 19 pm but BB fibre 1 discounted to 3 pm.Really proves the point .
    • boatman
    • By boatman 5th Aug 18, 11:44 PM
    • 4,104 Posts
    • 2,899 Thanks
    boatman
    • #5
    • 5th Aug 18, 11:44 PM
    • #5
    • 5th Aug 18, 11:44 PM
    If you quit a provider but have paid for 12 month line rental in advance, you get a pro rata refund,even if the customer service rep says its non refundable
    Originally posted by iniltous
    You won't get a refund if you just decide to leave for no reason, or there is a price rise built in to the contract, RPI for example.
    • JohnB47
    • By JohnB47 6th Aug 18, 9:09 AM
    • 1,290 Posts
    • 399 Thanks
    JohnB47
    • #6
    • 6th Aug 18, 9:09 AM
    • #6
    • 6th Aug 18, 9:09 AM
    Thanks everyone. What you are all saying sounds correct to me.

    The post I mentioned was not an ordinary one - from someone not connected to the paper that is. It was marked with a little G (for Guardian) and labelled 'Contributor'. It was as if it was a Guardian employee posting and it therefore seemed to imply a high degree of accuracy.

    Obviously not.
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