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  • FIRST POST
    • hubb
    • By hubb 4th Aug 18, 7:05 PM
    • 1,869Posts
    • 362Thanks
    hubb
    O2 top up frustration
    • #1
    • 4th Aug 18, 7:05 PM
    O2 top up frustration 4th Aug 18 at 7:05 PM
    I have just got the pay as you go o2 sim card. Rang the 4444 number to top up with debit card. Got to payment stage and unsuccessful. Card ok, bank in credit etc. Tried credit card and the same happened. Phoned the 4445 number to actually speak to someone and it automatically flips me back to the menu for topping up as I have zero credit. Round and round in circles and cannot top up with 2 valid cards with no reason given.

    Has anyone else had this problem, and if so, how do you speak to someone ?
Page 1
    • Frozen_up_north
    • By Frozen_up_north 4th Aug 18, 9:22 PM
    • 1,574 Posts
    • 774 Thanks
    Frozen_up_north
    • #2
    • 4th Aug 18, 9:22 PM
    • #2
    • 4th Aug 18, 9:22 PM
    Top up with a voucher from a corner shop? Also you can top up on line.
    • hubb
    • By hubb 5th Aug 18, 8:46 AM
    • 1,869 Posts
    • 362 Thanks
    hubb
    • #3
    • 5th Aug 18, 8:46 AM
    • #3
    • 5th Aug 18, 8:46 AM
    Still miffed why they cant process card payments.
    • pmduk
    • By pmduk 5th Aug 18, 9:26 AM
    • 8,810 Posts
    • 6,560 Thanks
    pmduk
    • #4
    • 5th Aug 18, 9:26 AM
    • #4
    • 5th Aug 18, 9:26 AM
    o2 have been crucified over the last few years for their lack of security on debit card top-ups. Is your SIM card registered to the same address as the debit card? Perhaps you need to register the debit card before use? Either try the transaction online (which may have more detailed instructions) or talk to Customer Services.
    • tweets
    • By tweets 5th Aug 18, 9:42 AM
    • 29,838 Posts
    • 428,672 Thanks
    tweets
    • #5
    • 5th Aug 18, 9:42 AM
    • #5
    • 5th Aug 18, 9:42 AM
    https://community.o2.co.uk/t5/Pay-As-You-Go/trying-to-get-started/m-p/1110586/highlight/true#M7757

    Hope this helps you need to top up with a voucher first time you top up .
    Lost 3st-12lb
    • parking_question_chap
    • By parking_question_chap 8th Aug 18, 8:30 PM
    • 1,710 Posts
    • 1,471 Thanks
    parking_question_chap
    • #6
    • 8th Aug 18, 8:30 PM
    • #6
    • 8th Aug 18, 8:30 PM
    Cant you just top up online?
    • hubb
    • By hubb 9th Aug 18, 11:18 AM
    • 1,869 Posts
    • 362 Thanks
    hubb
    • #7
    • 9th Aug 18, 11:18 AM
    • #7
    • 9th Aug 18, 11:18 AM
    Cant you just top up online?
    Originally posted by parking_question_chap
    Yes I did top up online in the end thanks and all is well until I got a letter saying o2 are making changes to their tariff. Surprise surprise!
    • Frozen_up_north
    • By Frozen_up_north 9th Aug 18, 12:35 PM
    • 1,574 Posts
    • 774 Thanks
    Frozen_up_north
    • #8
    • 9th Aug 18, 12:35 PM
    • #8
    • 9th Aug 18, 12:35 PM
    Yes I did top up online in the end thanks and all is well until I got a letter saying o2 are making changes to their tariff. Surprise surprise!
    Originally posted by hubb
    What are the changes? I can't see anything obvious on their web site.


    A friend uses O2 PAYG (Classic) at 3p per min, 2p per text. Are they planning to change this?
    • virgo17
    • By virgo17 9th Aug 18, 12:44 PM
    • 702 Posts
    • 252 Thanks
    virgo17
    • #9
    • 9th Aug 18, 12:44 PM
    • #9
    • 9th Aug 18, 12:44 PM
    What are the changes? I can't see anything obvious on their web site.
    Originally posted by Frozen_up_north
    I don't think the changes have been published as yet. There is some talk about this on the O2 Community discussion:-

    https://community.o2.co.uk/t5/Pay-As-You-Go/Changes-from-23rd-August/td-p/1144799

    Just speculation so far.
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