Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Fantabulous
    • By Fantabulous 3rd Aug 18, 11:44 PM
    • 149Posts
    • 85Thanks
    Fantabulous
    DLA to PIP Mandatory Reconsideration
    • #1
    • 3rd Aug 18, 11:44 PM
    DLA to PIP Mandatory Reconsideration 3rd Aug 18 at 11:44 PM
    I have recently gone through the process of moving from DLA to PIP

    I have had High Rate Mobility and Low Rate Care DLA since 2005

    On PIP they have given me High Rate Care and Low Rate Mobility.

    The reasons for the mandatory reconsideration aren't really important to my question.

    I found the pdf online for mandatory reconsideration, completed it and printed it out, signed it and posted it First Class Recorded Delivery on 17th July. It was signed for by the DWP on 20th July, so two weeks ago.

    I have not had a text of acknowledgement nor a letter of acknowledgement.

    Since they have texted me all the way through from reminders to post the PIP form, to a text telling me they received it, a text with the date of the PIP assessment, a text with the reminder of the appointment, another text that they had received the report to another text telling me they had made a decision and it was in the post.

    I was, therefore, expecting another text of acknowledgement. Nothing happened.

    Should I be concerned? Should I be phoning them on Monday?
Page 1
    • poppy12345
    • By poppy12345 4th Aug 18, 6:33 AM
    • 3,151 Posts
    • 3,071 Thanks
    poppy12345
    • #2
    • 4th Aug 18, 6:33 AM
    • #2
    • 4th Aug 18, 6:33 AM
    It's standard to receive text message updates when claiming PIP, if a mobile number is used. However, i've never heard of text messages being sent when asking for a MR. There's no decision times for MR's. If you're concerned then ring on Monday to ask if it's been received.
    • Fantabulous
    • By Fantabulous 4th Aug 18, 11:45 PM
    • 149 Posts
    • 85 Thanks
    Fantabulous
    • #3
    • 4th Aug 18, 11:45 PM
    • #3
    • 4th Aug 18, 11:45 PM
    Thanks for that.

    At some point someone is supposed to phone me for a chat re the MR apparently

    Will phone on Monday to check what is going on. I know they signed for it so they should have it but you never know
    • Newly retired
    • By Newly retired 5th Aug 18, 9:02 PM
    • 2,374 Posts
    • 2,749 Thanks
    Newly retired
    • #4
    • 5th Aug 18, 9:02 PM
    • #4
    • 5th Aug 18, 9:02 PM
    There is no exact time limit for the DWP to deal with MRs. Up to three weeks is not uncommon. As it is the holiday season they may be understaffed.
    You are aware I am sure that most decisions are not changed at the MR stage, and also that it is possible that you could lose what you have already got? Not trying to be pessimistic, just managing your expectations.
    • poppy12345
    • By poppy12345 5th Aug 18, 9:33 PM
    • 3,151 Posts
    • 3,071 Thanks
    poppy12345
    • #5
    • 5th Aug 18, 9:33 PM
    • #5
    • 5th Aug 18, 9:33 PM
    Thanks for that.

    At some point someone is supposed to phone me for a chat re the MR apparently

    Will phone on Monday to check what is going on. I know they signed for it so they should have it but you never know
    Originally posted by Fantabulous
    Not exactly true. Just because it's been signed for doesn't mean it's arrived at the correct department. All mail going to and from DWP has to go through a mail sorting process at royal mail. This means that it was more than likely signed for by someone from Royal Mail and not from DWP.


    It was only signed for on 20th July but it could have taken another week after that to reach the correct department and be put onto the computer. DWP don't work weekends, so you can count those. Realistically this means it's not even been 3 weeks and that's not counting the time it takes to arrive at the correct department. I know it's stressful but there's nothing you can do until a decision's been made. If you put the request in writing i don't believe they ring you unless they have a question to ask.
    Last edited by poppy12345; 05-08-2018 at 11:13 PM.
    • cantcope
    • By cantcope 6th Aug 18, 12:39 PM
    • 1,717 Posts
    • 1,274 Thanks
    cantcope
    • #6
    • 6th Aug 18, 12:39 PM
    • #6
    • 6th Aug 18, 12:39 PM
    Inever got a call for my MR. Just a letter a few weeks later telling me their decision stood and why.

    Thanks for that.

    At some point someone is supposed to phone me for a chat re the MR apparently

    Will phone on Monday to check what is going on. I know they signed for it so they should have it but you never know
    Originally posted by Fantabulous
    my eyes are like mirrors. They reflect whats going on around me rather than whats inside
    Original debt May 06 16569,25th Feb 08 DEBT FREE

    Last bet : 26th October 2006
    • Fantabulous
    • By Fantabulous 7th Aug 18, 4:54 PM
    • 149 Posts
    • 85 Thanks
    Fantabulous
    • #7
    • 7th Aug 18, 4:54 PM
    • #7
    • 7th Aug 18, 4:54 PM
    There is no exact time limit for the DWP to deal with MRs. Up to three weeks is not uncommon. As it is the holiday season they may be understaffed.
    You are aware I am sure that most decisions are not changed at the MR stage, and also that it is possible that you could lose what you have already got? Not trying to be pessimistic, just managing your expectations.
    Originally posted by Newly retired
    An update. I did phone them re the PIP Mandatory Reconsideration

    NO I will NOT lose what I have been given - the Enhanced Rate Care. You can CHOOSE to only have one item looked at which, for me, is the Mobility. I was told that today, it is logged onto the system. Also that, since she clicked the button to have it looked at, I should hear from them within four weeks.

    They do not make it clear on the form that you can have ONE item looked at. I did write on my MR form for MR on Mobility only. She asked me today if I wanted the WHOLE of it looked at or only one part. I said Mobility and she said that would be done.

    Yes, I know that is different to every website on the net but that is what they ACTUALLY do, if you know about it.

    If they turn me down on the MR for Mobility I WILL go to Appeal, no doubt about it. I will get it to someone to look at it whom has medical qualifications (which I also have) who has the ability to judge medical conditions properly.

    My Rheumatologist is furious that I was only given the lower rate of Mobility. He says that they should know simply by looking at the list of medications the severity of my condition, plus the medical evidence that both he and my GP provided.

    The DWP are wasting time and money in trying to trip people up whom have genuine medical conditions that cause problems with mobility
    • poppy12345
    • By poppy12345 7th Aug 18, 6:20 PM
    • 3,151 Posts
    • 3,071 Thanks
    poppy12345
    • #8
    • 7th Aug 18, 6:20 PM
    • #8
    • 7th Aug 18, 6:20 PM
    An update. I did phone them re the PIP Mandatory Reconsideration

    NO I will NOT lose what I have been given - the Enhanced Rate Care. You can CHOOSE to only have one item looked at which, for me, is the Mobility. I was told that today, it is logged onto the system.
    Originally posted by Fantabulous
    I'm not sure who told you this but with the MR they look at the whole award again and not just part of it. Although most MR decisions remain the same, of course.
    • Fantabulous
    • By Fantabulous 7th Aug 18, 6:56 PM
    • 149 Posts
    • 85 Thanks
    Fantabulous
    • #9
    • 7th Aug 18, 6:56 PM
    • #9
    • 7th Aug 18, 6:56 PM
    She clicked the button for mobility only, that is all I can tell you.

    We shall see what happens.

    In my case the assessor made a mistake, something I told her about, that she was supposed to note but did not - according to the written report that I have been sent. That is why I am 99% certain that they will change it
    • Ames
    • By Ames 7th Aug 18, 7:44 PM
    • 17,420 Posts
    • 30,674 Thanks
    Ames
    I'm not sure who told you this but with the MR they look at the whole award again and not just part of it. Although most MR decisions remain the same, of course.
    Originally posted by poppy12345
    Yes - I asked for an MR of one component and they looked at both.

    OP - consultants are experts in health conditions, not in benefits. It doesn't matter how severe your condition is, you have to fit the criteria set down by benefits. It's why the decision maker can choose what, if any, medical evidence to use.

    For mobility, the PIP criteria is much stricter than DLA was. For DLA high rate the distance was 50m, whereas for PIP it's 20m.

    Please don't get your hopes up about the MR. Only 20% of awards are changed at this stage. There's a poster on here who is a full time wheelchair user, is unable to walk at all, and the face to face assessor put in the report that she walked up a flight of stairs. Even with such a blatant 'mistake', the decision wasn't changed at MR and she had to go to tribunal. I'm not trying to scare you here, just explain that statistics are against you. It's better to prepare yourself for an appeal and be pleasantly surprised at the MR decision, than to assume you'll get an award at MR and have the disappointment of going to appeal.
    Unless I say otherwise 'you' means the general you not you specifically.
    • poppy12345
    • By poppy12345 7th Aug 18, 7:56 PM
    • 3,151 Posts
    • 3,071 Thanks
    poppy12345
    She clicked the button for mobility only, that is all I can tell you.

    We shall see what happens.

    In my case the assessor made a mistake, something I told her about, that she was supposed to note but did not - according to the written report that I have been sent. That is why I am 99% certain that they will change it
    Originally posted by Fantabulous
    They often tell you what you want to hear, regardless of whether it's the truth or not.

    I agree with Ames, don't get your hopes up at this stage. The DWP won't be interested in any lies or parts that weren't noted in the report.
    • Alice Holt
    • By Alice Holt 7th Aug 18, 10:12 PM
    • 2,378 Posts
    • 2,760 Thanks
    Alice Holt
    I'm not sure who told you this but with the MR they look at the whole award again and not just part of it. Although most MR decisions remain the same, of course.
    Originally posted by poppy12345
    Just to reinforce the advice that poppy and Ames have given you.

    This is from the Citizens Advice public site:
    "Tribunals can look at your whole award again. So you should consider whether you risk losing your current award - for example, if you've got evidence to support a daily living component but might lose your mobility award because you can now move better. If you're not sure, you should get advice from your nearest Citizens Advice."
    https://www.citizensadvice.org.uk/benefits/sick-or-disabled-people-and-carers/pip/appeals/apply-to-tribunal/

    This is from Turn2us:
    "Beware that if you challenge a decision, it can be changed to make your PIP award lower or shorter. If you!!!8217;re not sure whether you should challenge a decision, you can:
    Read about checking the decision on our Check PIP decision page
    Find a local adviser to help you using our Find an advisor tool"
    https://www.turn2us.org.uk/Benefit-guides/Challenging-a-Personal-Independence-Payment-decisi/Ask-for-Mandatory-Reconsideration#guide-content

    Moving from a low care DLA award to an enhanced PIP Daily Living award is quite uncommon.

    Whereas moving from a high rate Mobility DLA award to a standard PIP mobility award is very common.
    This is because when PIP was introduced, the government changed the criteria to make it harder for claimants to retain a high / enhanced mobility award, by reducing the qualifying walking distance from 50m (DLA) to 20m (PIP).
    https://www.independent.co.uk/news/uk/home-news/disability-benefits-motabililty-rule-change-disabled-people-vehicles-dwp-a7191636.html

    You have not given much information that would enable us to sensibly comment on your course of action. Are your disabilities physical, or a combination of physical and mental health?

    I would strongly suggest you get advice, before proceeding further.
    You need to be very clear on the PIP points system:
    https://www.benefitsandwork.co.uk/personal-independence-payment-pip/pip-points-system
    You need to know the descriptors for which you have been awarded points, and you need to be very clear on where (and why) you would score the additional points to get an enhanced Mobility award.

    From your posts it appears you have requested the MR by phone.

    This is what I suggest you do;
    A) Ring the DWP, say you intend to submit written MR evidence, and ask them to delay the MR decision until you have looked at your report and submitted further evidence based on that report;
    B) Ring the assessing company and get a copy of their report (PA4);
    C) Understand how the PIP points system works (see link above and https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/725533/pip-assessment-guide-part-2-assessment-criteria.pdf );
    D) Understand why and how you meet the Enhanced Mob criteria;
    E) Get evidence (from your Rheumatologist or another HCP) that you meet this criteria;
    F) Explain clearly and concisely in writing WHY you meet both the Enhanced DL and Mob award criteria - in terms of your condition and the PIP points system (remembering reliability and over the majority of the time);
    G) Do not fixate on mistakes in the report, or criticism of the assessor;
    H) Get this written statement checked / proofread before you send it to the DWP.

    You need to approach this process calmly, rationally, and detach yourself from your emotions. I fear that if you let upset govern your actions, and don't take sensible advice, you may lose what you currently have.
    https://www.disabilityrightsuk.org/how-ask-mandatory-reconsideration
    Last edited by Alice Holt; 07-08-2018 at 10:21 PM.
    Alice Holt Forest situated some 4 miles south of Farnham forms the most northerly gateway to the South Downs National Park.
    • poppy12345
    • By poppy12345 7th Aug 18, 11:21 PM
    • 3,151 Posts
    • 3,071 Thanks
    poppy12345
    B) Ring the assessing company and get a copy of their report (PA4);
    Originally posted by Alice Holt
    Great Advice Alice, as always but this i not correct. For a copy of the assessment report (PA4) it's the DWP you ring.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

152Posts Today

1,340Users online

Martin's Twitter
  • Ta ta... for now. This August, as I try and do every few yrs, I'm lucky enough to be taking a sabbatical. No work,? https://t.co/Xx4R3eLhFG

  • RT @lethalbrignull: @MartinSLewis I've been sitting here for a good while trying to decide my answer to this, feeling grateful for living i?

  • Early days but currently it's exactly 50 50 in liberality v democracy, with younger people more liberal, older more? https://t.co/YwJr4izuIj

  • Follow Martin