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  • FIRST POST
    • Aylesbury Duck
    • By Aylesbury Duck 3rd Aug 18, 9:48 AM
    • 2,235Posts
    • 3,007Thanks
    Aylesbury Duck
    evestor concern?
    • #1
    • 3rd Aug 18, 9:48 AM
    evestor concern? 3rd Aug 18 at 9:48 AM
    I've recently started saving into a S&S ISA on the evestor platform and have come across a few issues in the first two months that are slightly concerning. I've only paid in two months' instalments to date and whilst this is a long-term game for me, I've been exploring the functionality of the site as an account holder. Firstly, making a withdrawal is not possible from the site itself, you have to go through a convoluted email process. Not an immediate problem because I don't envisage making a withdrawal for years but it seems a bit amateur to have the option there but disabled. Secondly, I used to be able to vary the amount of my monthly payments and intended to occasionally increase them as various regular savers mature (whilst staying within the annual 20k ISA limit). That functionality has disappeared now. The only option is to cancel the DD entirely. The webchat is helpful and has explained that they are going through a change of service provider and until it's sorted out, those account functions are disabled but they are unable to even suggest when that might be.

    It's not a great start to my experience with them and the loss of flexibility and the behind-the-scenes changes are a concern. I intended to put my full 20k allowance in before April having started in June but putting 1500-2500 each month into a platform that looks a bit wobbly at the moment seems risky. What do others think?
    Please forgive the deliberate omission of apostrophes on some posts whilst I await MSE to do something about the daft codes that appear in their place when typing on certain devices.
Page 2
    • londoninvestor
    • By londoninvestor 7th Aug 18, 8:05 PM
    • 111 Posts
    • 81 Thanks
    londoninvestor
    where direct debits were once labelled "Greyfriars LLP" they will now appear as "Gaudi"
    Originally posted by Aylesbury Duck
    Ah, yes, Gaudi, a name richly redolent of **checks notes** bringing new structures quickly to completion?
    • masonic
    • By masonic 7th Aug 18, 8:22 PM
    • 9,667 Posts
    • 6,867 Thanks
    masonic
    And vice versa - if your investment isn't in a tax wrapper, it can be useful for CGT purposes to be able to take some cash without selling at a significant realised gain.

    Actually that's one thing to be said for holding four funds - more flexibility in how you realise your gains to manage around your CGT allowance.
    Originally posted by londoninvestor
    Good tip, although in this case the ISA wrapper dispenses with such concerns.
  • evestor
    I've recently started saving into a S&S ISA on the evestor platform and have come across a few issues in the first two months that are slightly concerning. I've only paid in two months' instalments to date and whilst this is a long-term game for me, I've been exploring the functionality of the site as an account holder. Firstly, making a withdrawal is not possible from the site itself, you have to go through a convoluted email process. Not an immediate problem because I don't envisage making a withdrawal for years but it seems a bit amateur to have the option there but disabled. Secondly, I used to be able to vary the amount of my monthly payments and intended to occasionally increase them as various regular savers mature (whilst staying within the annual 20k ISA limit). That functionality has disappeared now. The only option is to cancel the DD entirely. The webchat is helpful and has explained that they are going through a change of service provider and until it's sorted out, those account functions are disabled but they are unable to even suggest when that might be.

    It's not a great start to my experience with them and the loss of flexibility and the behind-the-scenes changes are a concern. I intended to put my full 20k allowance in before April having started in June but putting 1500-2500 each month into a platform that looks a bit wobbly at the moment seems risky. What do others think?
    Originally posted by Aylesbury Duck
    Hi Aylesbury Duck,

    We are so sorry that you are experiencing some difficulties and any inconvenience this may have caused.
    We recently made the decision to switch product provider. Unfortunately, this means that due to some unforeseen issues, weve had to pause some functionality on our portal including taking new payments and giving advice until this process is completed.

    We are working hard to resolve the issue as it falls short of the level of service that we expect to provide to you and all our customers. We expect that all payment issues will be resolved early next week.

    Regarding automated withdrawals, we understand that it is not a smooth process for our customers to withdraw and this is something that is currently on our development road-map.

    Once again, wed like to apologise for the inconvenience while we switch provider. If you have any questions, please get in touch with our support team through the webchat or by emailing general@evestor.co.uk.
    Verified Company
    I am a verified representative of evestor. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
  • evestor
    As a newbie to the S&S ISA market (after paying in to Cash ISA's for years), I was initially attracted to Vanguard after all their positivity given by MSE Forum investors, but then realised it wasn't for me, as their isn't a 'do-it-for-me' option. I was leaning towards Evestor as an option (cheapest & long term option which would suit me), but now reading these comments - I'm torn.

    My head says Evestor - because I have no knowledge. But my heart says Vanguard - because of the high praise & low costs involved).
    Originally posted by tel_
    Hi tel_,

    We are so sorry that you are unsure about investing with evestor.
    We recently made the decision to switch product provider. Unfortunately, this means that due to some unforeseen issues, weve had to pause some functionality on our portal including taking new payments and giving advice until this process is completed. We are working hard to resolve these issues as it falls short of the level of service that we expect to our customers.

    If you have any further doubts or would like to discuss any of your reservations with one of our Support Specialist, please get in touch with our support team through the webchat or by emailing general@evestor.co.uk.
    Verified Company
    I am a verified representative of evestor. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
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