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  • FIRST POST
    • pochisoldi
    • By pochisoldi 2nd Aug 18, 9:32 AM
    • 145Posts
    • 87Thanks
    pochisoldi
    TSB Classic Plus - No interest Aug 2nd
    • #1
    • 2nd Aug 18, 9:32 AM
    TSB Classic Plus - No interest Aug 2nd 2nd Aug 18 at 9:32 AM
    I have two TSB Classic Plus accounts (both opened before they announced "only one account per person").
    Until last month each received interest.

    This month, account #1: Nothing, account #2: 6.23

    As an aside, I had a statement for account #2 recently, but nothing for account #1.

    Anybody else out there seeing the same thing.

    PochiSoldi
Page 1
    • noh
    • By noh 2nd Aug 18, 9:35 AM
    • 5,270 Posts
    • 3,561 Thanks
    noh
    • #2
    • 2nd Aug 18, 9:35 AM
    • #2
    • 2nd Aug 18, 9:35 AM
    Both mine received 6.23 interest today.
    Back in June neither received interest on the due date but it turned up later in the month.
    Looks like they still have problems.
    • pochisoldi
    • By pochisoldi 2nd Aug 18, 9:41 AM
    • 145 Posts
    • 87 Thanks
    pochisoldi
    • #3
    • 2nd Aug 18, 9:41 AM
    • #3
    • 2nd Aug 18, 9:41 AM
    Both mine received 6.23 interest today.
    Back in June neither received interest on the due date but it turned up later in the month.
    Looks like they still have problems.
    Originally posted by noh
    How much later?
    • noh
    • By noh 2nd Aug 18, 9:57 AM
    • 5,270 Posts
    • 3,561 Thanks
    noh
    • #4
    • 2nd Aug 18, 9:57 AM
    • #4
    • 2nd Aug 18, 9:57 AM
    How much later?
    Originally posted by pochisoldi
    20th June

    There was a widespread problem in June with many people reporting non receipt of interest on the due day.

    I don't remember anyone complaining about non receipt of July interest.
    • scragend
    • By scragend 2nd Aug 18, 10:27 AM
    • 248 Posts
    • 105 Thanks
    scragend
    • #5
    • 2nd Aug 18, 10:27 AM
    • #5
    • 2nd Aug 18, 10:27 AM
    I've had 6.23 in both of my accounts today. In fact I've never had any problems with TSB at all; maybe I was just one of the lucky ones. Makes a change.
    • tempus_fugit
    • By tempus_fugit 2nd Aug 18, 11:15 AM
    • 504 Posts
    • 448 Thanks
    tempus_fugit
    • #6
    • 2nd Aug 18, 11:15 AM
    • #6
    • 2nd Aug 18, 11:15 AM
    I've had 6.23 in both of my accounts today. In fact I've never had any problems with TSB at all; maybe I was just one of the lucky ones. Makes a change.
    Originally posted by scragend
    Same here.

    I think people should leave it a bit later than before noon on the day the payments are usually made before panicking about it. I bet the vast majority will have been paid by the end of the day.
    Retired at age 56 after having "light bulb moment" due to reading MSE and its forums. Have been converted to the "budget to zero" concept and use YNAB for all monthly budgeting and long term goals.
    • pochisoldi
    • By pochisoldi 2nd Aug 18, 11:35 AM
    • 145 Posts
    • 87 Thanks
    pochisoldi
    • #7
    • 2nd Aug 18, 11:35 AM
    • #7
    • 2nd Aug 18, 11:35 AM
    Same here.

    I think people should leave it a bit later than before noon on the day the payments are usually made before panicking about it. I bet the vast majority will have been paid by the end of the day.
    Originally posted by tempus_fugit
    I'm with you on that - made a mental note to leave it until tomorrow at the earliest.

    At least I was able to download my July credit card statement yesterday - only 23 days late, and a mere two days before the payment was due
    • pochisoldi
    • By pochisoldi 6th Aug 18, 12:07 PM
    • 145 Posts
    • 87 Thanks
    pochisoldi
    • #8
    • 6th Aug 18, 12:07 PM
    Update
    • #8
    • 6th Aug 18, 12:07 PM
    Turns out that Paperless statements were turned off on the account in question.
    Given that this is yet another part of the online functionality which doesn't work for me, my conclusion is that a well meaning eegit in TSB's customer service department turned off paperless for the current account instead of turning it off for the credit card as requested.

    I logged in 5 minutes after ending the call and the interest is there, and paperless has been turned back on.

    PochiSoldi
    • Nebulous2
    • By Nebulous2 6th Aug 18, 7:46 PM
    • 2,059 Posts
    • 1,271 Thanks
    Nebulous2
    • #9
    • 6th Aug 18, 7:46 PM
    • #9
    • 6th Aug 18, 7:46 PM
    I think there was something about paperless being turned off automatically if you didn't log-in through the website at least once in 3 months.



    Incidentally I've just checked my account and I got 6.24!
    • Deneb
    • By Deneb 7th Aug 18, 8:50 AM
    • 335 Posts
    • 263 Thanks
    Deneb
    I have all my TSB accounts set to paperless and log in at least once a month. A couple of weeks ago I received paper statements for two accounts. I logged in to online banking to find both accounts showing as set for paper statements, but when I tried to change them to paperless the system wouldn't let me, saying that I needed to make at least once change to the current settings. When I refreshed the page all accounts were showing as registered for paperless!

    I was rather expecting to find no interest credited to the accounts in question this month, but all have been credited as normal.
    • Zanderman
    • By Zanderman 7th Aug 18, 9:55 AM
    • 1,833 Posts
    • 4,513 Thanks
    Zanderman
    I have all my TSB accounts set to paperless and log in at least once a month. A couple of weeks ago I received paper statements for two accounts. I logged in to online banking to find both accounts showing as set for paper statements, but when I tried to change them to paperless the system wouldn't let me, saying that I needed to make at least once change to the current settings. When I refreshed the page all accounts were showing as registered for paperless!
    Originally posted by Deneb
    I had the same thing a month or so ago - both accounts mysteriously changed to paper statements but I couldn't change back to paperless because I 'had to make at least one change'! Bizarre. As I was trying to make at least one change.

    But things did go back to paperless anyway, just like yours, so no problem, just bewildering. Have had no other probs with TSB, unlike many others, but I can see their IT system is well and truly up the creek somewhere!

    Interest, btw, on both my accounts, always appears (more or less on time). Never had any probs with that before or after IT changes.
    • NotRichAtAll
    • By NotRichAtAll 7th Aug 18, 9:56 AM
    • 755 Posts
    • 639 Thanks
    NotRichAtAll
    both of mine have paid interest as normal each month, no glitches yet
    • xylophone
    • By xylophone 7th Aug 18, 1:40 PM
    • 26,899 Posts
    • 16,049 Thanks
    xylophone
    both of mine have paid interest as normal each month, no glitches yet
    I'm in the same position (sigh)......no compo in sight...
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