Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • the_faith01
    • By the_faith01 31st Jul 18, 10:11 PM
    • 1Posts
    • 0Thanks
    Can I sue BT?
    • #1
    • 31st Jul 18, 10:11 PM
    Can I sue BT? 31st Jul 18 at 10:11 PM
    BT admittedly mistakenly cancelled our business phone line.
    This took them 7 days to restore.

    Upon fixing our business phone line they made our broadband stop working.
    This took them a further 7 days to restore.

    They didn't restore the fibre optic contract we had because we apparently have to go on a waiting list to get it back.

    So they put us on a new contract (without explaining it would no longer be fibre optic or explaining it was different to the one we had).

    On top of that I see a direct debit going out of 800 for the full worth of the old broadband contract they cancelled in error, tomorrow.

    I have gone through the complaints procedure and they're offering us like 200. And they claim they don't compensate for broadband loss.
    During all this they have repeatedly not kept me updated or returned my calls or kept their promises of returning my calls.

    Is this grounds to sue them for loss of business? How much more can I expect if I take it to the ombudsman or small claims?

    Thanks for your ears
Page 1
    • littleboo
    • By littleboo 1st Aug 18, 8:07 AM
    • 646 Posts
    • 320 Thanks
    • #2
    • 1st Aug 18, 8:07 AM
    • #2
    • 1st Aug 18, 8:07 AM
    When you say business line, do you mean a number used for your business provided on a business contract, or a number used for your business on a residential contract? If it's the former then your contract will detail what compensation you are entitled to.
    • JJ Egan
    • By JJ Egan 1st Aug 18, 8:52 AM
    • 11,698 Posts
    • 5,225 Thanks
    JJ Egan
    • #3
    • 1st Aug 18, 8:52 AM
    • #3
    • 1st Aug 18, 8:52 AM
    As you are a business you can get your solicitor to start the ball rolling .
    • Godiva500
    • By Godiva500 8th Aug 18, 10:53 AM
    • 430 Posts
    • 838 Thanks
    • #4
    • 8th Aug 18, 10:53 AM
    • #4
    • 8th Aug 18, 10:53 AM
    Dont bother with Ombudsman .... we went through that route over a 1 year time span of major errors, and loads of written evidence ... they still found in favour of BT. Dont forget Ombudsman are paid by major companies including BT.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

92Posts Today

2,679Users online

Martin's Twitter
  • RT @GaryDelaney: This is the cleanest portaloo ever! It?s like I was the first person ever to use it. Well done BBC Salford.

  • RT @JSchofieldTrust: Not long to go now until our 2019-20 mentoring schemes for early career and apprentice journalists open. Our mentoring?

  • Hi Amy I know you're no longer at school :) but actually many grown ups have found the new financial education text?

  • Follow Martin