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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 31st Jul 18, 5:52 PM
    • 82Posts
    • 21Thanks
    MSE Andrew
    MSE News: Octopus Energy to take on Iresa's 90,000 customers - here's what you need to know
    • #1
    • 31st Jul 18, 5:52 PM
    MSE News: Octopus Energy to take on Iresa's 90,000 customers - here's what you need to know 31st Jul 18 at 5:52 PM
    Customers of gas and electricity provider Iresa, which ceased trading last week, are to be taken on by Octopus Energy...
    Read the full story:
    'Octopus Energy to take on Iresa's 90,000 customers - here's what you need to know'

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 6
    • oldwiring
    • By oldwiring 6th Aug 18, 11:08 PM
    • 2,292 Posts
    • 458 Thanks
    oldwiring
    There are lots of jobs that don't really need doing but seem to be there to keep the money moving around the system.

    Just consider what value many of the jobs in government departments add.
    Originally posted by matelodave
    Adding value is a crude criterion to judge a job's worth. A modern society needs them to make it work. For instance where is my state pension coming from without those jobs?
    • psamuel
    • By psamuel 7th Aug 18, 7:30 AM
    • 10 Posts
    • 5 Thanks
    psamuel
    I have responded to leave.
    Anything over £20 and I tend to leave.
    Just changed my gas to Ebico, may go duel fuel which I have not done in years, their prices look good though on a fixed 18 month term.
    I have always changed and iresa was the first problem I have encountered, even then it was an mpn number entry on transfer which an email could have rectified quite easily.
    • brewerdave
    • By brewerdave 7th Aug 18, 9:36 AM
    • 5,018 Posts
    • 2,213 Thanks
    brewerdave
    I too have this settlement reading. Shame it is 20 units lower than the actual reading I submitted on the 1st. Shame they could not even get that right.
    Originally posted by ProDave

    Currently the Iresa site is calculating my final charges on the basis of my actual reading on the night of the 31st.

    IF Octopus use the (lower) settlement reading as the opening read then I will be double charged UNLESS the administrators alter the Iresa final charges figure resulting in an increase of credit carried forward.

    Whats the betting that they try to double charge ??
  • E.ON Company Representative: Malc
    E.ON Change of Supplier
    Thanks Malc,


    I did reply to the email Octopus sent, and someone responded with a reassurance that they know the 'customer list' they received is inaccurate and will be checking the database before starting any switches.


    Even so, I'll keep an eye on things myself and will drop you a line if I think it becomes necessary.
    Originally posted by Raxiel
    Hello Raxiel and sorry for the late reply. Not been working MSE all week until today.

    I can see you're well on top of things. You know where I am if you need me. Happy to help.

    Have a good weekend.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • brewerdave
    • By brewerdave 15th Aug 18, 9:19 AM
    • 5,018 Posts
    • 2,213 Thanks
    brewerdave
    Well, no sign of my Iresa credit appearing in the Octopus account. Looking like the 21st August for switchover ain't going to happen.
    Also the "daily" blogged update on the Iresa situation hasn't been updated since last Friday
    • macman
    • By macman 15th Aug 18, 10:25 AM
    • 42,290 Posts
    • 17,681 Thanks
    macman
    It would be unrealistic to think that they could switch 95K accounts in one day: I'd expect this to be staggered over next week, if the transition starts on 21/8.
    No free lunch, and no free laptop
    • brewerdave
    • By brewerdave 15th Aug 18, 10:36 AM
    • 5,018 Posts
    • 2,213 Thanks
    brewerdave
    It would be unrealistic to think that they could switch 95K accounts in one day: I'd expect this to be staggered over next week, if the transition starts on 21/8.
    Originally posted by macman

    ...but in the email they said "by the 21st" and be able to switch from the 22nd -nothing about starting to switch customers from the 21st. If it drags out then we could be paying Octopus for a couple of months at their higher rates!!
    • molerat
    • By molerat 18th Aug 18, 11:07 AM
    • 19,114 Posts
    • 13,325 Thanks
    molerat
    I am now an Octopus customer. As soon as you get the Iresa final bill e-mail from Octopus and click the accept link your account switches over with the Iresa balance showing in your Octopus account. Now to start switching. No DD set up so I will pay the final bill when it arrives after switching.
    www.helpforheroes.org.uk/donations.html
    • brewerdave
    • By brewerdave 18th Aug 18, 11:14 AM
    • 5,018 Posts
    • 2,213 Thanks
    brewerdave
    I am now an Octopus customer. As soon as you get the Iresa final bill e-mail from Octopus and click the accept link your account switches over with the Iresa balance showing in your Octopus account. Now to start switching. No DD set up so I will pay the final bill when it arrives after switching.
    Originally posted by molerat

    Does your final Iresa balance (on the Iresa site) equal your opening credit with Octopus? And is it as expected??
    • martyp
    • By martyp 18th Aug 18, 11:17 AM
    • 749 Posts
    • 101 Thanks
    martyp
    I was a bit naughty and started a switch before the 21st as I was hoping it would mean the new supplier just waited for the 21st to do it. They have come back saying the switch isn't possible until the 21st so will do it then. The response came across as though they may have had loads of others trying to do the same. I feared that if I did it on the actual day they may not be able to do it if inundated with people on the 21st. My aim really was to get the ball rolling for them to do the switch when it's possible to save paying the extra for my supply with octopus for longer than needed.
    They've also now removed the extra duplicate bill now and it's balanced up correctly.
    • molerat
    • By molerat 18th Aug 18, 11:51 AM
    • 19,114 Posts
    • 13,325 Thanks
    molerat
    Does your final Iresa balance (on the Iresa site) equal your opening credit with Octopus? And is it as expected??
    Originally posted by brewerdave
    Yes, Iresa/Octopus figures in agreement but with the 27p difference from my calculations that I mentioned elsewhere.
    www.helpforheroes.org.uk/donations.html
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