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  • FIRST POST
    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 31st Jul 18, 5:52 PM
    • 87Posts
    • 24Thanks
    MSE Andrew
    MSE News: Octopus Energy to take on Iresa's 90,000 customers - here's what you need to know
    • #1
    • 31st Jul 18, 5:52 PM
    MSE News: Octopus Energy to take on Iresa's 90,000 customers - here's what you need to know 31st Jul 18 at 5:52 PM
    Customers of gas and electricity provider Iresa, which ceased trading last week, are to be taken on by Octopus Energy...
    Read the full story:
    'Octopus Energy to take on Iresa's 90,000 customers - here's what you need to know'

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 6
    • psamuel
    • By psamuel 7th Aug 18, 7:30 AM
    • 21 Posts
    • 7 Thanks
    psamuel
    I have responded to leave.
    Anything over £20 and I tend to leave.
    Just changed my gas to Ebico, may go duel fuel which I have not done in years, their prices look good though on a fixed 18 month term.
    I have always changed and iresa was the first problem I have encountered, even then it was an mpn number entry on transfer which an email could have rectified quite easily.
    • brewerdave
    • By brewerdave 7th Aug 18, 9:36 AM
    • 5,134 Posts
    • 2,285 Thanks
    brewerdave
    I too have this settlement reading. Shame it is 20 units lower than the actual reading I submitted on the 1st. Shame they could not even get that right.
    Originally posted by ProDave

    Currently the Iresa site is calculating my final charges on the basis of my actual reading on the night of the 31st.

    IF Octopus use the (lower) settlement reading as the opening read then I will be double charged UNLESS the administrators alter the Iresa final charges figure resulting in an increase of credit carried forward.

    Whats the betting that they try to double charge ??
  • E.ON Company Representative: Malc
    E.ON Change of Supplier
    Thanks Malc,


    I did reply to the email Octopus sent, and someone responded with a reassurance that they know the 'customer list' they received is inaccurate and will be checking the database before starting any switches.


    Even so, I'll keep an eye on things myself and will drop you a line if I think it becomes necessary.
    Originally posted by Raxiel
    Hello Raxiel and sorry for the late reply. Not been working MSE all week until today.

    I can see you're well on top of things. You know where I am if you need me. Happy to help.

    Have a good weekend.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • brewerdave
    • By brewerdave 15th Aug 18, 9:19 AM
    • 5,134 Posts
    • 2,285 Thanks
    brewerdave
    Well, no sign of my Iresa credit appearing in the Octopus account. Looking like the 21st August for switchover ain't going to happen.
    Also the "daily" blogged update on the Iresa situation hasn't been updated since last Friday
    • macman
    • By macman 15th Aug 18, 10:25 AM
    • 42,722 Posts
    • 17,985 Thanks
    macman
    It would be unrealistic to think that they could switch 95K accounts in one day: I'd expect this to be staggered over next week, if the transition starts on 21/8.
    No free lunch, and no free laptop
    • brewerdave
    • By brewerdave 15th Aug 18, 10:36 AM
    • 5,134 Posts
    • 2,285 Thanks
    brewerdave
    It would be unrealistic to think that they could switch 95K accounts in one day: I'd expect this to be staggered over next week, if the transition starts on 21/8.
    Originally posted by macman

    ...but in the email they said "by the 21st" and be able to switch from the 22nd -nothing about starting to switch customers from the 21st. If it drags out then we could be paying Octopus for a couple of months at their higher rates!!
    • molerat
    • By molerat 18th Aug 18, 11:07 AM
    • 19,443 Posts
    • 13,642 Thanks
    molerat
    I am now an Octopus customer. As soon as you get the Iresa final bill e-mail from Octopus and click the accept link your account switches over with the Iresa balance showing in your Octopus account. Now to start switching. No DD set up so I will pay the final bill when it arrives after switching.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • brewerdave
    • By brewerdave 18th Aug 18, 11:14 AM
    • 5,134 Posts
    • 2,285 Thanks
    brewerdave
    I am now an Octopus customer. As soon as you get the Iresa final bill e-mail from Octopus and click the accept link your account switches over with the Iresa balance showing in your Octopus account. Now to start switching. No DD set up so I will pay the final bill when it arrives after switching.
    Originally posted by molerat

    Does your final Iresa balance (on the Iresa site) equal your opening credit with Octopus? And is it as expected??
    • martyp
    • By martyp 18th Aug 18, 11:17 AM
    • 760 Posts
    • 104 Thanks
    martyp
    I was a bit naughty and started a switch before the 21st as I was hoping it would mean the new supplier just waited for the 21st to do it. They have come back saying the switch isn't possible until the 21st so will do it then. The response came across as though they may have had loads of others trying to do the same. I feared that if I did it on the actual day they may not be able to do it if inundated with people on the 21st. My aim really was to get the ball rolling for them to do the switch when it's possible to save paying the extra for my supply with octopus for longer than needed.
    They've also now removed the extra duplicate bill now and it's balanced up correctly.
    • molerat
    • By molerat 18th Aug 18, 11:51 AM
    • 19,443 Posts
    • 13,642 Thanks
    molerat
    Does your final Iresa balance (on the Iresa site) equal your opening credit with Octopus? And is it as expected??
    Originally posted by brewerdave
    Yes, Iresa/Octopus figures in agreement but with the 27p difference from my calculations that I mentioned elsewhere.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • psamuel
    • By psamuel 20th Aug 18, 12:21 PM
    • 21 Posts
    • 7 Thanks
    psamuel
    Update to blog on Octopus
    The blog has been updated today, states 50% of final bills will be sent out today, the rest over the next few days.
    Also we have a chance to agree or disagree with the final bill.
    We have to provide evidence if we do not agree with the final bill.
    • matelodave
    • By matelodave 20th Aug 18, 3:50 PM
    • 3,796 Posts
    • 2,394 Thanks
    matelodave
    I've just had my final closing bill from IRESA and they've agreed with my calculations right down to the penny.

    I've just paid the outsanding £25.50 and my IRESA account is now closed.

    My Octopus account is now open with my actual meter reading from 31st July until it transfers to Eversmart on 10th September. All standing orders are closed.

    Eversmart's leccy is 3.2p/kwh cheaper than Octopus, saving me 7200 x 3.2p = £230 a year.

    The Eversmart standing charge is about 3p a day more costing £10.95 extra so I'm saving £220 by swapping.

    May I suggest to everyone that they now keep their own meticulous records (at least monthly meter reads) just in case their next supplier falls off the twig. It makes sorting it all out so much easier rather than trying to trawl through incomplete and erroneous supplier info.

    It would also be a good idea to keep all the correspondence, bills & staements from IRESA & Octopus for a couple of years - just in case. You don't have to print it, just save it somewhere as PDF files
    Last edited by matelodave; 20-08-2018 at 3:52 PM.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • brewerdave
    • By brewerdave 20th Aug 18, 4:09 PM
    • 5,134 Posts
    • 2,285 Thanks
    brewerdave
    @matelodave - did Iresa charge you standing charges for 1st August?

    They did on my bill - even tho'' don't think they should have.
    I accepted anyway as its only 18p and didn't want to delay onward moves.
    Octopus also have a lower meter reading for 7th August on their site than my actual reading for 31st July ,which was used to close out my Iresa account. I have asked them to assure me that this lower reading will not be used as I would be paying for some leccy twice!!
    • psamuel
    • By psamuel 20th Aug 18, 4:15 PM
    • 21 Posts
    • 7 Thanks
    psamuel
    Same problem
    My bill is dated to Aug 20th, the reading I supplied on the 8th is now dated to the 1st!.
    80 units more, not complaining as it is at Iresa rates.
    Downloaded bill saved for future reference.
    Now to move from Octopus :-)
    • psamuel
    • By psamuel 20th Aug 18, 4:35 PM
    • 21 Posts
    • 7 Thanks
    psamuel
    Lots of companies offering deals close to Iresa this afternoon for electric only.
    Eon just £28 a year more
    Zebra power ? £22 through quotezone. Ofgem approved site.
    Enstroga just £4!
    Out of the frying pan into the fire, Enstroga for me, applied this evening.
    • matelodave
    • By matelodave 20th Aug 18, 4:43 PM
    • 3,796 Posts
    • 2,394 Thanks
    matelodave
    @matelodave - did Iresa charge you standing charges for 1st August?

    They did on my bill - even tho'' don't think they should have.
    I accepted anyway as its only 18p and didn't want to delay onward moves.
    Octopus also have a lower meter reading for 7th August on their site than my actual reading for 31st July ,which was used to close out my Iresa account. I have asked them to assure me that this lower reading will not be used as I would be paying for some leccy twice!!
    Originally posted by brewerdave
    Dunno.

    I told Octopus what my initial meter reading was when I joined IRESA and what it was on 31st July. I worked out the number of days and number of kwh myself and did the sums for them.

    I haven't actually seen a bill except the fictitious effort produced by IRESA which was around 1790kwh too little and £189 in credit

    They just agreed both to my calculations and my 31st July meter reading as their starting read as it was probably easier than arguing over a day or so.

    We are leccy only, so fewer complications than those who've got gas as well.

    I'm guessing that they've got a lot more hassle with those who don't keep their own records, who don't know whether their bills were right or wrong and didn't bother to read their meters on 31st July.
    Last edited by matelodave; 20-08-2018 at 4:55 PM.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • Andypolack
    • By Andypolack 4th Sep 18, 12:26 PM
    • 15 Posts
    • 3 Thanks
    Andypolack
    I can see a bit of a battle looming.

    IRESA have not been using my meter readings but have been making their own guesstimates. Even though I sent them another reading on 31st they have still managed to "deem" a settlement reading which is nearly 1766kw less than my actual meter reading taken on 31st July.

    So IRESA think I'm in credit to the tune of about £188 but I really owe them about £25.79.

    I'm not happy to let this meter reading transfer across to Octopus as I'll end up paying for 1766kw at their inflated prices costing me around £45.50 extra.

    I've got a photo of the meter readings for 1st August and eight years of monthly meter readings to demonstrate that IRESA have been wrongly estimating their reads although I haven't been diligent enough to sit on the phone for hours to try and sort it out.

    Watch this space
    Originally posted by matelodave
    In the same situation here (although I can see yours has been resolved). I also submitted meter readings which have been ignored by Iresa right off the bat, so am now in a position where I need to calculate my usage from April 2017. Octopus contacted me and say that I owe them £380 from my Iresa account using higher figures than I have submitted, so this will be fun no doubt.

    I do however, have videos of my meter readings throughout this time, so I at least have that evidence.

    Will instigate a switch from them too, as they are nowhere near the cheapest supplier.
    Last edited by Andypolack; 04-09-2018 at 12:50 PM.
    • brewerdave
    • By brewerdave 7th Sep 18, 9:17 AM
    • 5,134 Posts
    • 2,285 Thanks
    brewerdave
    Had a request this a.m from Usio (who I'm switching leccy to) for meter reads.

    Thought I'd look at Octopus account to see whether they had calculated my balance after I gave them meter read for end of August but there now don't appear to be ANY reads on my account -the IRESA final read has gone ,a mystery reading from 7th Aug also, and my read from 31st August doesn't appear!!
    I feel a c****up coming!!!
    • 963066
    • By 963066 7th Sep 18, 2:30 PM
    • 2 Posts
    • 0 Thanks
    963066
    My experience with settlement
    HI ALL

    opened forum account to share this, and hopefully it can benefit others.

    i was with iresa, i always kept up to date readings which i kept track off (my advice always take a picture of readings)

    octopus opened my account and said i owed approx £130 to them for iresa, i went back and said thats not fair as they used older readings than supplied and the energy to be charged by them would be more.

    they came back to me and offered to drop to £100 to save paper work

    i smelled a rat, i believe they do not have proper access or records from iresa..

    i emailed back that my monthly direct debit was 65 and thats what i think i owed, i also asked them to put on the email the exact date and readings the final settlement was for.

    they emailed back offering to accept the £65 in final settlement with the readings and date correct up to the readings and date showing on my octopus account..

    i of course accepted that and happy days...

    saved £100 that i really owed as i had cancelled my direct debit as soon as iresa situation came public so owed for 2 months plus extra i had used.

    now awaiting switch to new provider, going with the big six now, after warm home it works out similar price.

    Bye for now.
    • wavelets
    • By wavelets 7th Sep 18, 2:56 PM
    • 439 Posts
    • 180 Thanks
    wavelets
    HI ALL

    opened forum account to share this, and hopefully it can benefit others.

    i was with iresa, i always kept up to date readings which i kept track off (my advice always take a picture of readings)

    octopus opened my account and said i owed approx £130 to them for iresa, i went back and said thats not fair as they used older readings than supplied and the energy to be charged by them would be more.

    they came back to me and offered to drop to £100 to save paper work

    i smelled a rat, i believe they do not have proper access or records from iresa..

    i emailed back that my monthly direct debit was 65 and thats what i think i owed, i also asked them to put on the email the exact date and readings the final settlement was for.

    they emailed back offering to accept the £65 in final settlement with the readings and date correct up to the readings and date showing on my octopus account..

    i of course accepted that and happy days...

    saved £100 that i really owed as i had cancelled my direct debit as soon as iresa situation came public so owed for 2 months plus extra i had used.

    now awaiting switch to new provider, going with the big six now, after warm home it works out similar price.

    Bye for now.
    Originally posted by 963066
    Wecome, and as you say, bye (at least for now)

    Not sure what you are hoping for here.

    You will be billed to your meter reading. If they are willing to negotiate this, that is because your meter reading was estimated.
    So you negotiating down your payment owed to Iresa simply lowered the estimated meter reading.

    The current supplier (Octopus) will start their billing from the meter reading used to close your Iresa account.

    I understand that Octopus are charging loads more than Iresa did. So you'll end up paying more at Octupos rates compared to what they were willing to accept was owed to Iresa. That's presumably why they agreed to your request so eagerly...
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