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  • FIRST POST
    • Cheetah
    • By Cheetah 29th Jul 18, 11:49 AM
    • 154Posts
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    Cheetah
    0 WOW
    What compensation should I be claiming/am I entitled to?
    • #1
    • 29th Jul 18, 11:49 AM
    0 WOW
    What compensation should I be claiming/am I entitled to? 29th Jul 18 at 11:49 AM
    Was meant to be on the following flight:

    28th July - 14.05
    British Airways
    Ibiza -> Gatwick

    It got cancelled at 6am on the 28th July and they gave me a rebooking option of:

    29th July - 17.25 (more than 24 hours later)
    British Airways
    Ibiza -> London City (different airport)

    I really needed to get back that day because of personal commitments, so I booked myself on an earlier flight at the cost of 250 + 64 for a taxi. Rather annoyingly this meant I only got 1hours sleep rather than 5hours :/

    I just wanted to check what I should be claiming back for from BA and/or my Nationwide Flex Plus travel insurance.
Page 1
    • jonesMUFCforever
    • By jonesMUFCforever 29th Jul 18, 12:47 PM
    • 25,072 Posts
    • 12,326 Thanks
    jonesMUFCforever
    • #2
    • 29th Jul 18, 12:47 PM
    • #2
    • 29th Jul 18, 12:47 PM
    The fare plus the cost of the taxi minus your excess if you go down the insurance route.
    Whether the airline has any liability would be due to the reason why the flight was cancelled - was it an act of god or a technical problem with the plane etc?
    What goes around - comes around
    give lots and you will always receive lots
    • Voyager2002
    • By Voyager2002 29th Jul 18, 2:18 PM
    • 12,273 Posts
    • 8,374 Thanks
    Voyager2002
    • #3
    • 29th Jul 18, 2:18 PM
    • #3
    • 29th Jul 18, 2:18 PM
    No matter why the flight was cancelled, you had a right to CARE and REROUTING.

    What you should have done was told the airline about the flight that you needed and asked them to book you on to it, rather than arrange it yourself. Anyway, you can certainly ask them to pay for it, and mention your right to rerouting.

    Not sure about the taxi: would you not have had to pay for that anyway to get to the airport for your original flight? If not (for instance if you had to depart from a different airport) then that would also fall under the rerouting category.
    • Cheetah
    • By Cheetah 29th Jul 18, 2:34 PM
    • 154 Posts
    • 8 Thanks
    Cheetah
    • #4
    • 29th Jul 18, 2:34 PM
    • #4
    • 29th Jul 18, 2:34 PM
    The flight I took was with another airline, TUI.

    Do I need to call BA and tell them I don't want the rearranged flight? (it hasn't taken off yet).

    The taxi was on the UK side, I landed in Luton, it was to get home from there. I had already arranged travel for getting home from Gatwick.
    • Voyager2002
    • By Voyager2002 29th Jul 18, 3:51 PM
    • 12,273 Posts
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    Voyager2002
    • #5
    • 29th Jul 18, 3:51 PM
    • #5
    • 29th Jul 18, 3:51 PM
    The flight I took was with another airline, TUI.

    Do I need to call BA and tell them I don't want the rearranged flight? (it hasn't taken off yet).

    The taxi was on the UK side, I landed in Luton, it was to get home from there. I had already arranged travel for getting home from Gatwick.
    Originally posted by Cheetah
    You should certainly not "no-show" for the flight they have booked for you: that would allow them to claim that they had done all they needed to do. You need to refuse their offer of an unsuitable flight. And as mentioned earlier, they can book you on to flights operated by any airline although they would obviously prefer to use their own flights.
    • Boohoo
    • By Boohoo 30th Jul 18, 7:35 AM
    • 568 Posts
    • 60 Thanks
    Boohoo
    • #6
    • 30th Jul 18, 7:35 AM
    • #6
    • 30th Jul 18, 7:35 AM
    The flight I took was with another airline, TUI.

    Do I need to call BA and tell them I don't want the rearranged flight? (it hasn't taken off yet).

    The taxi was on the UK side, I landed in Luton, it was to get home from there. I had already arranged travel for getting home from Gatwick.
    Originally posted by Cheetah
    You could of got the train from Luton Airport to Gatwick for 30.30. You would have to get a bus that takes you from the airport to Luton Parkway but that's included in the price so half the fare of a taxi.
    If there was 2 or more of you then it was better to go by taxi but from the post i could only see that is just for you.
    • Voyager2002
    • By Voyager2002 30th Jul 18, 12:33 PM
    • 12,273 Posts
    • 8,374 Thanks
    Voyager2002
    • #7
    • 30th Jul 18, 12:33 PM
    • #7
    • 30th Jul 18, 12:33 PM
    You could of got the train from Luton Airport to Gatwick for 30.30.
    Originally posted by Boohoo
    Could HAVE!

    Is it not possible that the OP arrived at Luton at a time when there were no trains?
    • Cheetah
    • By Cheetah 7th Aug 18, 9:11 AM
    • 154 Posts
    • 8 Thanks
    Cheetah
    • #8
    • 7th Aug 18, 9:11 AM
    • #8
    • 7th Aug 18, 9:11 AM
    An issue with me claiming on both travel insurance aswell?
    • Katiehound
    • By Katiehound 7th Aug 18, 10:02 PM
    • 4,471 Posts
    • 38,924 Thanks
    Katiehound
    • #9
    • 7th Aug 18, 10:02 PM
    • #9
    • 7th Aug 18, 10:02 PM
    An issue with me claiming on both travel insurance aswell?
    Originally posted by Cheetah
    -

    Yes, that is a problem.
    IMHO you can either sort things out with the service providers or you can try to claim off your travel insurance- but generally there is an excess. Usually on the claim form you are asked if you can/have claimed elsewhere.
    Maybe claim on the insurance if you come to an impasse elsewhere but you will probably need to prove that so keep all your correspondence.
    If claiming through the ABTA scheme you have to swear an oath in front of solicitor or JP!! getting money back is not always that easy...
    Being polite and pleasant doesn't cost anything!
    If you found my posting helpful please hit the "Thanks" button!
    Many thanks

    2018 Wombling : Entrant 8 ..4342 cc+.2415mm (2.41.5) + RK 5.21= 30.64.5
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