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  • FIRST POST
    • pioneer31
    • By pioneer31 29th Jul 18, 10:52 AM
    • 314Posts
    • 18Thanks
    pioneer31
    Have people stopped buying?
    • #1
    • 29th Jul 18, 10:52 AM
    Have people stopped buying? 29th Jul 18 at 10:52 AM
    I've been on Ebay for 15 years now and have steadily bought and sold items.

    However in the last 12 months or so I have found that nothing I am selling is shifting. My items are getting some views and some people are even 'watching' them but nobody is buying. I've had the same stuff on there for months now.

    Is anyone else experiencing this?
Page 2
    • MidlandsGlory
    • By MidlandsGlory 2nd Aug 18, 7:05 PM
    • 797 Posts
    • 3,371 Thanks
    MidlandsGlory
    I would feel more confident if the feedback system meant anything.

    I left a neutral the other day for something, something I rarely do but the item had a possible safety issue and the sellers chosen courier was lousy causing me a lot of hassle.
    Comment was polite and not too scathing.

    But its a top rated seller so it was soon erased, poof! as if it never existed.

    Looking at the very few that made it through against the seller over the year, it seems your only chance is something like 'Don't like the chair, its feels really uncomfortable' which would be hard to contest I suppose, no doubt the seller would still try and claim 500 people didn't complain so it must be comfortable.
    • the_lunatic_is_in_my_head
    • By the_lunatic_is_in_my_head 3rd Aug 18, 10:50 AM
    • 2,226 Posts
    • 1,335 Thanks
    the_lunatic_is_in_my_head
    I would feel more confident if the feedback system meant anything.

    I left a neutral the other day for something, something I rarely do but the item had a possible safety issue and the sellers chosen courier was lousy causing me a lot of hassle.
    Comment was polite and not too scathing.

    But its a top rated seller so it was soon erased, poof! as if it never existed.

    Looking at the very few that made it through against the seller over the year, it seems your only chance is something like 'Don't like the chair, its feels really uncomfortable' which would be hard to contest I suppose, no doubt the seller would still try and claim 500 people didn't complain so it must be comfortable.
    Originally posted by MidlandsGlory
    That kind of feedback about the chair being uncomfortable would be a product review which is something eBay should really remove (they don't as their feedback policies come in to place before reviews were added but amazon for example don't allow product reviews in seller feedback for sensible reasons).

    I've dealt with the majority of couriers over the years, they are all lousy and most of the time it comes down to whether the driver at your end is good at their job, random and difficult to over come. If an issue arises and you contact the seller then how they respond and help would be what to judge them on.

    Possible safety issue, possible product review? Hard to say without details.

    However being top rated doesn't get feedback removed easily by eBay, especially a neutral, either the comment was against eBay policy or the seller got lucky, either that or if a not received case was open but the tracking eventually showed delivered and was closed for the seller than any feedback would be removed.
    • chippy2u
    • By chippy2u 3rd Aug 18, 11:10 AM
    • 293 Posts
    • 132 Thanks
    chippy2u
    Tried selling my 'dogging' gear on ebay. Had no bids but loads of watchers!!
    Sorry. I'll get my coat!
    • RFW
    • By RFW 3rd Aug 18, 4:16 PM
    • 8,816 Posts
    • 5,109 Thanks
    RFW
    Sorry. I'll get my coat!
    Originally posted by chippy2u
    I bet I can guess the style of it
    .
    • perfect10
    • By perfect10 6th Aug 18, 7:38 PM
    • 345 Posts
    • 332 Thanks
    perfect10
    ebay have had 2 free listing months for 100 items per day! so ebay is flooded with everything you never wanted!
    I have a few things listed but struggling to sell anything.
    I do watch items though - but rarely things I want to buy, I usually watch items that I already have and want to sell myself!
    Entering a few comps here and there still waiting for that elusive 'big' win!!
    • soolin
    • By soolin 6th Aug 18, 8:40 PM
    • 61,176 Posts
    • 43,729 Thanks
    soolin
    ebay have had 2 free listing months for 100 items per day! so ebay is flooded with everything you never wanted!
    I have a few things listed but struggling to sell anything.
    I do watch items though - but rarely things I want to buy, I usually watch items that I already have and want to sell myself!
    Originally posted by perfect10
    Not just two months, many of us have had 100 free listings a day now on private accounts for a couple of years. However in the past couple of months eBay have started changing the terms of the free listings and they are not always easy to take advantage of, depending on what version you get offered, so the listings may start to dimish.
    Last edited by soolin; 06-08-2018 at 8:42 PM.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • Oli.s
    • By Oli.s 6th Aug 18, 9:23 PM
    • 523 Posts
    • 513 Thanks
    Oli.s
    Ebay used to be my first port of call for most things but nowadays its just flooded with cheap junk from china that takes up the first few hundred search result spots with identical listings, trying to buy car parts is a nightmare for this very reason.



    I used to buy alot of scuba diving kit as second hand kit is often little used and a significant saving but specialist facebook selling and interest groups have taken over for all that.



    I also get fed up of narrowing the search results to UK sellers only to find its a chinese seller claiming to be based in the UK, and then get a barrage of begging emails to change the negative feedback when items dont turn up for weeks despite claiming to be in the next county.
    • The Snow Queen
    • By The Snow Queen 6th Aug 18, 10:20 PM
    • 6 Posts
    • 28 Thanks
    The Snow Queen
    I use Facebay rather than ebay to sell things, as they appear to be local and cheaper
    • soolin
    • By soolin 7th Aug 18, 7:49 AM
    • 61,176 Posts
    • 43,729 Thanks
    soolin
    I use Facebay rather than ebay to sell things, as they appear to be local and cheaper
    Originally posted by The Snow Queen
    Facebay is a local selling site, so is a different sort of venue to ebay and wouldn't have the same market, I don't just want the local people to see my goods, I want the ability to sell worldwide. I use Shpock and marketplace and whilst Shpock is very good for me it is nowhere near the same sort of volume as ebay and much more time consuming.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • MrsStepford
    • By MrsStepford 18th Aug 18, 8:16 PM
    • 161 Posts
    • 337 Thanks
    MrsStepford
    I will only buy on eBay from people I know on Twitter.

    Most of my unwanted stuff goes to charity shops - books, DVDs, textiles, clothes. WEEE waste goes to the tip.

    I have my own website and I could list stuff on that, linked to my Paypal account. I want to check out tax implications though as I'm not a dealer.

    Amazon Marketplace suffers from cheap Chinese rubbish being sold from a UK address and a return address in China. Iam a Prime customer since 2012 and won't buy anything not fulfilled by Amazon now. I alo buy from Amazon in US and France but only if fulfilled by \Amazon.
    • victoriavictorious
    • By victoriavictorious 19th Aug 18, 4:12 PM
    • 349 Posts
    • 530 Thanks
    victoriavictorious
    Do you only buy from places where you can sell from?
    Originally posted by RFW
    While at first glance that seems like a fair comment, Usefulmale does actually have a point,
    Ebay has indeed lost a lot of buyers since straying such a long way from its original roots and seemingly doing everything possible to push out small private sellers - who anecdotally would plough their Paypal proceeds straight back into buying stuff on ebay.
    Private sellers offering the unique, the quirky and the genuine vintage are becoming as rare as hens teeth now, with ebay no longer the go-to venue for them that it once was - one of the many reasons sales are suffering generally.
    • victoriavictorious
    • By victoriavictorious 19th Aug 18, 4:23 PM
    • 349 Posts
    • 530 Thanks
    victoriavictorious
    I would feel more confident if the feedback system meant anything.

    I left a neutral the other day for something, something I rarely do but the item had a possible safety issue and the sellers chosen courier was lousy causing me a lot of hassle.
    Comment was polite and not too scathing.

    But its a top rated seller so it was soon erased, poof! as if it never existed.

    Looking at the very few that made it through against the seller over the year, it seems your only chance is something like 'Don't like the chair, its feels really uncomfortable' which would be hard to contest I suppose, no doubt the seller would still try and claim 500 people didn't complain so it must be comfortable.
    Originally posted by MidlandsGlory
    Couldn't agree more.
    Feedback is meant to reflect a buyer's experience of a transaction, so if it isn't breaking any ebay rules, they should either let it stay or be done with it, or just scrap the feedback system altogether. As there's no point in checking a top rated or power seller's feedback before purchasing as the negs have likely as not been removed to help boost ebay's coffers, the whole system has become a farce and not worth the 'paper' it's not written on.
    Last edited by victoriavictorious; 20-08-2018 at 11:12 AM.
    • soolin
    • By soolin 19th Aug 18, 5:12 PM
    • 61,176 Posts
    • 43,729 Thanks
    soolin
    Couldn't agree more.
    Feedback is meant to reflect a buyer's experience of a transaction, so if it isn't breaking any ebay rules, they should either let it stay or just be done with it and scrap the feedback system altogether. As there's no point in checking a top rated or power seller's feedback before purchasing as the negs have likely as not been removed to help boost ebay's coffers, the whole system has become a farce and not worth the 'paper' it's not written on.
    Originally posted by victoriavictorious
    I'm sure a lot of sellers now are wondering where the eBay you use is? The eBay rules on feedback removal have become very stringent now with CS not being able to remove anything, even when it is blatantly against the rules, everything goes through to a specialist team where it is decided whether it breaks one of the few rules or not.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • victoriavictorious
    • By victoriavictorious 19th Aug 18, 6:01 PM
    • 349 Posts
    • 530 Thanks
    victoriavictorious
    I'm sure a lot of sellers now are wondering where the eBay you use is? The eBay rules on feedback removal have become very stringent now with CS not being able to remove anything, even when it is blatantly against the rules, everything goes through to a specialist team where it is decided whether it breaks one of the few rules or not.
    Originally posted by soolin
    The same ebay everyone else uses, presumably.
    All I know is thst 2 factual, non personal negs I left in the recent past, neither of which which broke any ebay rules were immediately removed (heavy item of furniture wrongly addressed by seller which we had to hire a van & travel some distance to collect as they refused to either sort it out or make any kind of goodwill gesture) and another where a breakable item was so poorly packaged that it arrived in smithereens.
    I've been doing ebay since the beginning and know how the fb system works. I'm not the only one this is happening to.
    • the_lunatic_is_in_my_head
    • By the_lunatic_is_in_my_head 19th Aug 18, 8:48 PM
    • 2,226 Posts
    • 1,335 Thanks
    the_lunatic_is_in_my_head
    (heavy item of furniture wrongly addressed by seller which we had to hire a van & travel some distance to collect as they refused to either sort it out or make any kind of goodwill gesture)
    Originally posted by victoriavictorious
    Maybe as an explanation? if an INR claim was opened but then closed in the sellers favour due to the tracking showing as delivered any feedback left is removed automatically.
    • victoriavictorious
    • By victoriavictorious 19th Aug 18, 9:46 PM
    • 349 Posts
    • 530 Thanks
    victoriavictorious
    Maybe as an explanation? if an INR claim was opened but then closed in the sellers favour due to the tracking showing as delivered any feedback left is removed automatically.
    Originally posted by the_lunatic_is_in_my_head
    Yes I'm sure that's correct for such a scenario, but there was never a INR claim or a case, as I did actually receive the item in the end (although it had been delivered to a totally different address which was the 'power' seller's fault - for which he then tried to blame the courier.)
    I'd corresponded with the seller via ebay messaging throughout, then when he refused to either admit to his error or recompense us for our costs and inconvenience, I left a factual negative completely within ebay's guidelines - which was promptly removed and the hitherto 100% score remained intact.
    Last edited by victoriavictorious; 19-08-2018 at 9:49 PM.
    • MidlandsGlory
    • By MidlandsGlory 20th Aug 18, 7:57 AM
    • 797 Posts
    • 3,371 Thanks
    MidlandsGlory
    The same ebay everyone else uses, presumably.
    All I know is thst 2 factual, non personal negs I left in the recent past, neither of which which broke any ebay rules were immediately removed (heavy item of furniture wrongly addressed by seller which we had to hire a van & travel some distance to collect as they refused to either sort it out or make any kind of goodwill gesture) and another where a breakable item was so poorly packaged that it arrived in smithereens.
    I've been doing ebay since the beginning and know how the fb system works. I'm not the only one this is happening to.
    Originally posted by victoriavictorious
    I agree, In my case (I can't be totally sure of wording as it was gone so soon!) but I left a neutral for a mattress with

    "Fire safety label on packaging not actual mattress, sellers courier choice poor"

    First is purely factual and a concern as the fire retardant safety label was stuck to the plastic sheeting it came in and not sewn to the mattress as is usual now, as far as can tell, this is not a requirement but may be a point of concern for a fellow buyer, the point of feedback?

    The second point was fair comment, I requested the sellers courier via their website (in good time) to leave the item with a neighbour if I was out, they ignored it and left a missed card. I called the holding depot direct and it was agreed to leave it with a neighbour again. Again the driver didn't do this. I phoned again and tried to arrange to intercept the driver who was still out, they couldn't as he turns his phone off all day! As the need was now desperate I had a 40 mile round trip in Friday rush hour to the depot to collect, fortunately I have a big vehicle but I only just managed to get it in. Having been shipped around so much the packaging was damaged and the item unpleasantly dirty in places.

    Yes I could have raised complaint, possibly returned it but my need was high as the old bedding had gone, this one was now 2 days late and playing pass the parcel with a 40kg mattress is not fun, more time off work for couriers etc. So I cleaned it and kept it, all in all I think a neutral and my comment pretty light as 80 characters will allow.

    And yet it was gone like a puff of smoke in a moment.

    Perhaps an extra safeguard should be added so when a seller raises an objection to feedback and Ebay uphold it, it be returned to the buyer with the objection and the buyer given further opportunities to submit it with revision until the buyers no longer objects or Ebay deny their objection.
    • the_lunatic_is_in_my_head
    • By the_lunatic_is_in_my_head 21st Aug 18, 9:53 AM
    • 2,226 Posts
    • 1,335 Thanks
    the_lunatic_is_in_my_head
    All I can say is that my business account has 100,000 feedback, top rated, powerseller and access to eBay concierge, it's real struggle to get unfair feedback removed.

    Regarding your mattress it seems they are excluded from having the label actually fixed to the item:

    www.firesafe.org.uk/furniture-and-furnishings-fire-safety-regulations-19881989-and-1993/

    A permanent label must be fitted to every item of new furniture (with the exception of mattresses
    and bed-bases)

    A display label must be fitted to every item of new furniture at the point of sale (with the exception of mattresses, bed-bases, pillows, scatter cushions, seat pads, loose covers sold separately from the furniture and stretch covers)

    Either your seller was one of the official eBay outlets (and would likely have an account manager) or they got lucky with the overseas CS team.
    • MidlandsGlory
    • By MidlandsGlory 21st Aug 18, 4:35 PM
    • 797 Posts
    • 3,371 Thanks
    MidlandsGlory
    All I can say is that my business account has 100,000 feedback, top rated, powerseller and access to eBay concierge, it's real struggle to get unfair feedback removed.

    Regarding your mattress it seems they are excluded from having the label actually fixed to the item:

    www.firesafe.org.uk/furniture-and-furnishings-fire-safety-regulations-19881989-and-1993/

    A permanent label must be fitted to every item of new furniture (with the exception of mattresses
    and bed-bases)

    A display label must be fitted to every item of new furniture at the point of sale (with the exception of mattresses, bed-bases, pillows, scatter cushions, seat pads, loose covers sold separately from the furniture and stretch covers)

    Either your seller was one of the official eBay outlets (and would likely have an account manager) or they got lucky with the overseas CS team.
    Originally posted by the_lunatic_is_in_my_head
    Thank you, informative post.

    I think the seller 'got lucky' they are actually just an ordinary small business seller with 3600 feedback and offering "eBay Premium Service" so not a special seller like you after all.
    • ballisticbrian
    • By ballisticbrian 21st Aug 18, 8:05 PM
    • 3,568 Posts
    • 2,017 Thanks
    ballisticbrian
    Look out for other reasons sellers get feedback "easily" removed. You buy 6 items off a seller and contact them about item A and have a discussion about item A, and then leave bad feedback for item D saying "seller didn't respond", then it is factually incorrect as you never contacted them about item D. We have had a lot of feedback removed quite easily, that is factually incorrect in this manner.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
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