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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 27th Jul 18, 11:43 AM
    • 87Posts
    • 24Thanks
    MSE Andrew
    MSE News: Energy firm Iresa ceases trading - here's what it means for customers
    • #1
    • 27th Jul 18, 11:43 AM
    MSE News: Energy firm Iresa ceases trading - here's what it means for customers 27th Jul 18 at 11:43 AM
    Beleaguered energy supplier Iresa, which has tens of thousand of customers, has ceased trading...
    Read the full story:
    'Energy firm Iresa ceases trading - here's what it means for customers'

    Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply.
    Last edited by MSE Andrew; 16-08-2018 at 1:16 PM.
Page 7
    • brewerdave
    • By brewerdave 9th Aug 18, 11:14 AM
    • 5,134 Posts
    • 2,285 Thanks
    brewerdave
    Just did as suggested and set up online account with Octopus. Noticed the "Daily blog" re Iresa customers. Not particularly impressive as it blames Iresa for the ills of the world! and hasn't been updated since Monday!
    • SuiDreams
    • By SuiDreams 9th Aug 18, 11:52 AM
    • 2,310 Posts
    • 10,294 Thanks
    SuiDreams
    Managed to Log on. The reading I submitted yesterday dated 31 July they have input as 4th August - not happy means I will end up paying for more at their higher rates and disagrees with iresa figures
    • t0rt0ise
    • By t0rt0ise 9th Aug 18, 12:24 PM
    • 3,091 Posts
    • 1,945 Thanks
    t0rt0ise
    I just put my email address in and hit the forgot password button, they sent a link to make a new password.
    • castle96
    • By castle96 10th Aug 18, 9:32 AM
    • 1,695 Posts
    • 288 Thanks
    castle96
    Site says I do NOT have a direct debit in place and should set one up !? Surely they have 'taken over' existing details ????
    • JohnB47
    • By JohnB47 10th Aug 18, 10:09 AM
    • 1,175 Posts
    • 379 Thanks
    JohnB47
    Managed to Log on. The reading I submitted yesterday dated 31 July they have input as 4th August - not happy means I will end up paying for more at their higher rates and disagrees with iresa figures
    Originally posted by SuiDreams

    Hmmm. Surely them dating the reading later means more of your energy is allocated to the IRESA tariff, so it will be actually cheaper than if they dated it earlier?
    • brewerdave
    • By brewerdave 10th Aug 18, 10:55 AM
    • 5,134 Posts
    • 2,285 Thanks
    brewerdave
    Site says I do NOT have a direct debit in place and should set one up !? Surely they have 'taken over' existing details ????
    Originally posted by castle96
    I don't think that they can just "take over" a DD set up to another Company, they will have to set up a new mandate - I've cancelled ,mine anyway , as I'll just settle up with Octopus with a one off card payment when I switch away asap after 21st August (hopefully) Certainly don't want a DD with them!I'm keeping my beady eye on the current account to make sure that they don't set one up either!
    Last edited by brewerdave; 10-08-2018 at 10:58 AM.
    • johnpr98
    • By johnpr98 10th Aug 18, 11:07 AM
    • 76 Posts
    • 19 Thanks
    johnpr98
    It looks like Octopus need 21 days to take over the Iresa accounts, then a switch to another company will take another 21 days! I was hoping that the switch would have happened quicker than that but even 42 days looks optimistic now as the sheer volume of movers will add extra drag to the process

    I don't want to set up another short term DD either, just pay up on the final read.
    Last edited by johnpr98; 10-08-2018 at 11:16 AM.
    • molerat
    • By molerat 10th Aug 18, 6:13 PM
    • 19,432 Posts
    • 13,628 Thanks
    molerat
    Managed to Log on. The reading I submitted yesterday dated 31 July they have input as 4th August - not happy means I will end up paying for more at their higher rates and disagrees with iresa figures
    Originally posted by SuiDreams
    My daughter submitted her readings today for 1st and it has dated it 4th, mine submitted the day of the e-mail has correctly dated 1st.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • brewerdave
    • By brewerdave 11th Aug 18, 9:58 AM
    • 5,134 Posts
    • 2,285 Thanks
    brewerdave
    Just checking the Iresa site this morning, I've noticed an addition to the meter reads for the 1st August listed as "withdrawn" -not sure if that means the deemed reading they inserted is effectively cancelled ,so they are back to working off the last customer read I put on. Would simplify as that reading I also gave to Octopus.
    They are also inviting me to apply for a new contract from 6th August!! Don't know what that is all about !!
    • JohnB47
    • By JohnB47 11th Aug 18, 3:45 PM
    • 1,175 Posts
    • 379 Thanks
    JohnB47
    Just checking the Iresa site this morning, I've noticed an addition to the meter reads for the 1st August listed as "withdrawn" -not sure if that means the deemed reading they inserted is effectively cancelled ,so they are back to working off the last customer read I put on. Would simplify as that reading I also gave to Octopus.
    They are also inviting me to apply for a new contract from 6th August!! Don't know what that is all about !!
    Originally posted by brewerdave
    I've just seen the same thing. Curious. I created an Octopus account and I see that they have stored the electricity reading I gave them on 5th Aug but they're not showing my Gas reading yet, although for both they say "You have recently submitted a meter reading". Just work in progress I guess.
    • macman
    • By macman 12th Aug 18, 3:37 PM
    • 42,717 Posts
    • 17,985 Thanks
    macman
    I've just seen the same thing. Curious. I created an Octopus account and I see that they have stored the electricity reading I gave them on 5th Aug but they're not showing my Gas reading yet, although for both they say "You have recently submitted a meter reading". Just work in progress I guess.
    Originally posted by JohnB47
    Mine is exactly the same: early days yet
    No free lunch, and no free laptop
    • itchyfeet123
    • By itchyfeet123 12th Aug 18, 7:48 PM
    • 448 Posts
    • 505 Thanks
    itchyfeet123
    Has anyone contacted the administrators yet? I know there's almost no likelihood of getting what I'm owed (Ombudsman-ordered compensation) but it's worth trying anyway. The Iresa website lists the names of the administrators and their company, and Google brings up a postal address, but I would have thought there was a dedicated email or something?
    • gadgetmind
    • By gadgetmind 12th Aug 18, 9:06 PM
    • 10,860 Posts
    • 8,766 Thanks
    gadgetmind
    Opening readings have to go via a convoluted industry path to be agreed, with various 3rd party checking in place, and new supplier has little more control than you. They can appeal so keep an eye on things.
    I am not a financial adviser and neither do I play one on television. I might occasionally give bad advice but at least it's free.

    Like all religions, the Faith of the Invisible Pink Unicorns is based upon both logic and faith. We have faith that they are pink; we logically know that they are invisible because we can't see them.
    • firsttimemover
    • By firsttimemover 13th Aug 18, 6:30 PM
    • 120 Posts
    • 64 Thanks
    firsttimemover
    So I logged into my account last week and found out that the tariff they have put me on is the Economy 7 tariff.

    I have a 2 rate meter, but since moving in 5 years ago, with several different suppliers, I have always been charged at the standard rate, including with Iresa.

    I contacted Octopus to be told that I cannot change tariff until 21st August. I replied last Thursday asking if that is the case, can I be refunded the difference in costs, but they haven't come back to me. So much for award-winning customer service!

    Seen as I use less than 1 unit per day at night, this is going to be a lot more expensive than their already much higher prices (over 10% more on the unit rate and almost 6% more on the standing charge than their own standard rates, which is 50% more on standing charge and 45% more on unit cost compared to Iresa!!!).

    Does anyone know where I stand as they haven't moved me over on a like for like basis?

    Does anyone know if Octopus CAN charge two-rate meters at standard costs - I know some providers can't, or previously couldn't (I thought all providers had to offer this option now, but I might be wrong)? If so, I'm really not happy about being locked into these rates for a minimum of 42 days.
    • Skools_Out
    • By Skools_Out 13th Aug 18, 6:50 PM
    • 244 Posts
    • 86 Thanks
    Skools_Out
    ...
    I have a 2 rate meter, but since moving in 5 years ago, with several different suppliers, I have always been charged at the standard rate, including with Iresa. ...
    Originally posted by firsttimemover
    Good to hear you managed to contact Iresa to get them to bill you at a single rate - I see you were often moaning that Iresa never responded or were impossible to contact.

    Sounds like it's probably cost you too, as in almost all supply regions with Iresa, E7 was lower cost than a single rate tariff, no matter how much you strived to keep the ratio of low/normal usage as low as possible.
    • molerat
    • By molerat 13th Aug 18, 7:12 PM
    • 19,432 Posts
    • 13,628 Thanks
    molerat
    Does anyone know where I stand as they haven't moved me over on a like for like basis?

    Does anyone know if Octopus CAN charge two-rate meters at standard costs - I know some providers can't, or previously couldn't (I thought all providers had to offer this option now, but I might be wrong)? If so, I'm really not happy about being locked into these rates for a minimum of 42 days.
    Originally posted by firsttimemover
    You are wrong, E7 is specifically excluded from the The Energy Market Investigation (Restricted Meters) Order 2016 which set out the rules regarding charging single rate for multi rate metering.



    Your meter by default is E7 and the supplier is not obliged to treat it other than that.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • brewerdave
    • By brewerdave 14th Aug 18, 10:00 AM
    • 5,134 Posts
    • 2,285 Thanks
    brewerdave
    So the "01 AUG 2018Deemed (Settlement Registers) or Estimated (Non-Settlement Registers) reading" has vanished from my Iresa meter reads BUT they have added a credit to the Accounts page to allow for the difference between that mythical reading and my actual reading on the evening of the 31st!!
    They really are creating a mess -and my account is only leccy!
    • molerat
    • By molerat 14th Aug 18, 10:28 AM
    • 19,432 Posts
    • 13,628 Thanks
    molerat
    My daughter's deemed read of 64959.8 has changed to a customer read of 64959. The short bill has been calculated from the last read on 31 Jul to that 64959.8 read on 1 Aug and charged for 12.8 units and the SC for 1st. If they use this calculation it will result in an overcharge of around 31p as Octopus will use the 1st, the date they took over supply, to start charging SC and the whole number for the opening read. Along with Octopus dating that supplied read from 1st (as clicked in their drop down box) to the 4th this is turning into a right farce. I have about the same level of confidence in Octopus that I had with Iresa.
    Last edited by molerat; 14-08-2018 at 10:40 AM.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • A.Penny.Saved
    • By A.Penny.Saved 14th Aug 18, 10:37 AM
    • 1,672 Posts
    • 876 Thanks
    A.Penny.Saved
    I am glad that I jumped ship when I did to spare myself any of this hassle TBH.

    I hope that all who are affected by this can get it sorted out with as little time and effort as possible. Best of luck.
    • brewerdave
    • By brewerdave 14th Aug 18, 11:15 AM
    • 5,134 Posts
    • 2,285 Thanks
    brewerdave
    My daughter's deemed read of 64959.8 has changed to a customer read of 64959. The short bill has been calculated from the last read on 31 Jul to that 64959.8 read on 1 Aug and charged for 12.8 units and the SC for 1st. If they use this calculation it will result in an overcharge of around 31p as Octopus will use the 1st, the date they took over supply, to start charging SC and the whole number for the opening read. Along with Octopus dating that supplied read from 1st (as clicked in their drop down box) to the 4th this is turning into a right farce. I have about the same level of confidence in Octopus that I had with Iresa.
    Originally posted by molerat

    My last actual read now appears 4 times on the readings page, twice for 31st and twice for 1st August -all as "customer own read"You couldn't make it up!
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