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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 27th Jul 18, 11:43 AM
    • 81Posts
    • 21Thanks
    MSE Andrew
    MSE News: Energy firm Iresa ceases trading - here's what it means for customers
    • #1
    • 27th Jul 18, 11:43 AM
    MSE News: Energy firm Iresa ceases trading - here's what it means for customers 27th Jul 18 at 11:43 AM
    Beleaguered energy supplier Iresa, which has tens of thousand of customers, has ceased trading...
    Read the full story:
    'IEnergy firm Iresa ceases trading - here's what it means for customers'

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 4
    • Boxman
    • By Boxman 2nd Aug 18, 8:24 AM
    • 129 Posts
    • 50 Thanks
    Boxman
    Exactly the same as darrren72 above except that our date of switching away from Iresa was 5th October. Had to wait until March before (after the intervention of the Ombudsman) they issued an accurate final bill and refunded my outstanding credit.


    Although they have not sent me any actual bills, since switching Iresa have applied further charges to my account based on the theoretical usage that they estimated would have occurred had I not switched. I am slightly concerned that in the confusion of their implosion someone may get it into their heads to pursue me for this non existent purely theoretical debt.


    I have e-mailed Octupus back with the facts and hope I won't hear from them again in relation to this.


    What a shambles!
    • brewerdave
    • By brewerdave 2nd Aug 18, 9:14 AM
    • 4,995 Posts
    • 2,199 Thanks
    brewerdave
    I suspect that the directors of Octopus will be getting quite depressed today - the email that they have sent out to Iresa customers gives 4 options for your future utility arrangements - any bets that the vast majority will plump for options 3 and 4? ie move away from Octoplus as soon as possible
    • AdrianC
    • By AdrianC 2nd Aug 18, 9:18 AM
    • 18,034 Posts
    • 16,348 Thanks
    AdrianC
    TBH, even if they retain a quarter - 25k customers - they're probably happy.

    They're far from the cheapest for me, but in the top few. Given that I'm looking at a hefty price hike anyway, I could be tempted...
    • brewerdave
    • By brewerdave 2nd Aug 18, 9:32 AM
    • 4,995 Posts
    • 2,199 Thanks
    brewerdave
    TBH, even if they retain a quarter - 25k customers - they're probably happy.

    They're far from the cheapest for me, but in the top few. Given that I'm looking at a hefty price hike anyway, I could be tempted...
    Originally posted by AdrianC

    Since the vast majority of Iresa's customers were only with them for rock bottom prices,I would be VERY surprised if Octopus keep more than a few hundred after the dust settles; I was only with Iresa for electricity but Octopus's tariff would see increases of ~ £160pa .
    Just hope some of the current (much)cheaper tariffs are around when they confirm my "switch" is complete.
    The timescales given in the email from Octoplus are frankly outrageous - being stuck with them for a month is ~ £14 down the drain!!
    Last edited by brewerdave; 02-08-2018 at 9:35 AM.
    • darren72
    • By darren72 2nd Aug 18, 10:05 AM
    • 1,213 Posts
    • 264 Thanks
    darren72
    I have also today (2nd August) received an e-mail from Iresa stating:

    "This is to inform you that we have now received your final meter reading for ELECTRICITY supply. This reading will also be your opening read with your new supplier."

    This must be tied in with the error as it was already finalised in December when we left.
    • castle96
    • By castle96 3rd Aug 18, 1:05 PM
    • 1,681 Posts
    • 286 Thanks
    castle96
    GB (£41) to Iresa £41 to Octo!!!!! (was to be £54).

    Tried switching sites, but best site seems to be
    https://energycompare.citizensadvice.org.uk/

    totally independent and whole of market !
    Outfoxthemarket - £41


    small set up again, but who knows the future. Will wait til Oct sort things out then switch
    • macman
    • By macman 3rd Aug 18, 1:26 PM
    • 42,209 Posts
    • 17,620 Thanks
    macman
    Looking for advice?
    I took the plunge and found a new electricity supplier soon as I received the news Iresa had stopped trading. I was in credit with Iresa by just a few pounds and there were only a few months left with my Iresa contract.

    My new supplier is Enstroga and they have arranged for my new contract to start from the 20 August and I have set up a direct debit account for the payments. Reading the information from Octupus Energy is suggesting that any new contracts with alternative suppliers will fail, is this correct? If so should I contact Enstroga and cancel the contract that I have set up? and if so will I be subject to an exit fee?
    Originally posted by jazzy
    No, because you are still in the cooling-off period. Cancel and wait to be switched to Octopus.
    No free lunch, and no free laptop
    • macman
    • By macman 3rd Aug 18, 1:28 PM
    • 42,209 Posts
    • 17,620 Thanks
    macman
    We've received the e-mail saying that we are being switched to Octopus from Iresa, but we switched away from Iresa at the beginning of December (8 months ago).

    I assume they are not going to try and switch us from our current supplier ?
    Originally posted by darren72
    I'm guessing that this is down to errors in the database from Iresa that Octopus are working from.
    No free lunch, and no free laptop
    • macman
    • By macman 3rd Aug 18, 1:34 PM
    • 42,209 Posts
    • 17,620 Thanks
    macman
    Since the vast majority of Iresa's customers were only with them for rock bottom prices,I would be VERY surprised if Octopus keep more than a few hundred after the dust settles; I was only with Iresa for electricity but Octopus's tariff would see increases of ~ £160pa .
    Just hope some of the current (much)cheaper tariffs are around when they confirm my "switch" is complete.
    The timescales given in the email from Octoplus are frankly outrageous - being stuck with them for a month is ~ £14 down the drain!!
    Originally posted by brewerdave
    Given the undoubted mess that Iresa's accounts and admin were in, I think they've achieved quite a lot in 4 days. Assuming that much of Mr Oladeji's data has been filed behind the radiators, 3/4 weeks to transfer everything over seems a tad optimistic, and I believe that Octopus have no more than 20 staff working on it.
    No free lunch, and no free laptop
    • AdrianC
    • By AdrianC 3rd Aug 18, 1:54 PM
    • 18,034 Posts
    • 16,348 Thanks
    AdrianC
    Tried switching sites, but best site seems to be
    https://energycompare.citizensadvice.org.uk/
    Originally posted by castle96
    I'd not come across that one, thanks. We have a new leader - the Co-op... Only 10% above Iresa for me...
    • gadgetmind
    • By gadgetmind 3rd Aug 18, 2:05 PM
    • 10,845 Posts
    • 8,737 Thanks
    gadgetmind
    A lot of the switching sites are dropping the whole of market, which Ofgem now allows as long as they link to the Citizen's Advice site. That site really does need promoting more heavily!
    I am not a financial adviser and neither do I play one on television. I might occasionally give bad advice but at least it's free.

    Like all religions, the Faith of the Invisible Pink Unicorns is based upon both logic and faith. We have faith that they are pink; we logically know that they are invisible because we can't see them.
    • brewerdave
    • By brewerdave 3rd Aug 18, 3:28 PM
    • 4,995 Posts
    • 2,199 Thanks
    brewerdave
    @castle96 -thanks for the link -I'd been meaning to add an independent site,now that the comparison sites can leave off any supplier who doesn't pay them commission!!


    EDIT -hmmmm! -just used that site and it gave me Simplicity for elec.only showing quite an annual saving against Iresa (because the Iresa Tariff would have ended in 7 months presumably) but more worryingly it showed a huge drop in monthly DD!!

    Annual cost ~ £720 so should be £60pm -was showing £42 pm!!
    Last edited by brewerdave; 03-08-2018 at 3:35 PM.
    • Mister G
    • By Mister G 3rd Aug 18, 4:26 PM
    • 634 Posts
    • 378 Thanks
    Mister G
    Tried switching sites, but best site seems to be
    https://energycompare.citizensadvice.org.uk/
    Originally posted by castle96
    Thanks for this link. It certain provides better prices than the CEC site.

    Looks like it's going to cost me an extra £50 pa. with Simplicity.

    Octopus are going to want £200 pa. more than I was paying Iresa!

    Let's hope they allow the switch quickly, I can imagine that they'll want to hang onto me as long as possible.

    I was with Iresa for just on a year and found them absolutely fine - no problems whatsoever. Shame they've gone.
    • Lotak
    • By Lotak 3rd Aug 18, 4:44 PM
    • 20 Posts
    • 32 Thanks
    Lotak
    There are some on here ,who have "escaped" over the last 12 months or so, owing IRESA.....At least one has reported that he has never received a bill or demand for payment - HOWEVER, one suspects that the appointed administrators will prioritise those whose accounts are/were in debit!
    Originally posted by brewerdave
    My debit balance is much much higher than the £80 the other bloke said.
    I'm hoping it disappears amid the mess that was Iresa.
    I've no idea why they never raised my DD due to the high usage my household had (much much too high for my liking but .... not my choice).
    Obviously I'm obligated to pay it, but it'd be nice if it gets forgotten.

    Iresa were so difficult to get a hold of. They never answered the questions I asked and they took an age to validate my meter readings. They ignored my readings for several months and used "estimated" readings. Idiots. Then they double charged me for a certain amount of energy I used. That got fixed eventually.

    Shame really, because I could have lived with the debit balances due to the low low cost of their energy (relative to market). Oh well. Will have to start shopping again.
    I wonder if another provider will see this as an opportunity and offer an exclusive rate to entice the tens of thousands of ex-IRESA customers. Fingers crossed!!
    Current Debt (excluding mortgage) - £15.6k
    • Alias_Omega
    • By Alias_Omega 4th Aug 18, 12:20 PM
    • 7,225 Posts
    • 3,923 Thanks
    Alias_Omega
    Prices

    IRESA Flex 5


    Elec

    Standing Charge 13.430p
    Rate - 11.530p

    Gas

    Standing Charge 17.110p
    Rate 2.740p

    Octopus July 18

    Elec

    SC - 22.05p
    Rate - 14.91

    Gas

    SC - 16.8p
    Rate - 2.99

    *******

    Minor changes in Gas, but Elec daily charge/standing charge is where the hurt ia for us.
    Last edited by Alias_Omega; 04-08-2018 at 12:24 PM.

    • matelodave
    • By matelodave 6th Aug 18, 3:47 PM
    • 3,635 Posts
    • 2,279 Thanks
    matelodave
    As I get through around 7000kwh a year for leccy I'm more concerned about the cost per kwh.

    Another 8.6p a day only costs another £31.40 p/a. However the extra 3.38p/kwh x 7000 adds another £236.60 making Octopus nearly £270 p/a (£22.50/mo) more expensive.

    I shall be scuttling off, probably to Enstroga who charge 22.292 per day (an extra £34.64) plus only £43.33 extra for 7000kwh making it around £78 a year more expensive than IRESA (£6.50 a month). Their only disadvantage is the £30 exit fee
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • Mister G
    • By Mister G 6th Aug 18, 4:03 PM
    • 634 Posts
    • 378 Thanks
    Mister G
    I shall be scuttling off, probably to Enstroga who charge 22.292 per day (an extra £34.64) plus only £43.33 extra for 7000kwh making it around £78 a year more expensive than IRESA (£6.50 a month). Their only disadvantage is the £30 exit fee
    Originally posted by matelodave
    I looked at Enstroga, but these Trustpilot reviews rather put me off.

    https://uk.trustpilot.com/review/www.enstroga.co.uk

    So I'm currently considering Simplicity Rhubarb 18v02
    • beardiedog
    • By beardiedog 6th Aug 18, 4:52 PM
    • 516 Posts
    • 201 Thanks
    beardiedog
    I looked at Enstroga, but these Trustpilot reviews rather put me off.

    https://uk.trustpilot.com/review/www.enstroga.co.uk

    So I'm currently considering Simplicity Rhubarb 18v02
    Originally posted by Mister G
    I'm not sure I'd trust the Trustpilot reviews TBH.

    I did a comparison with CEC, Moneysupermarket and Citizens Advice for Bulb. Reviews for CEC and MS are similar i.e. a high favourable percentage, whereas CA have them at 2.5/5.

    I think you just have to take a balanced view after reading the reviews plus this forum.
    • Mister G
    • By Mister G 6th Aug 18, 5:01 PM
    • 634 Posts
    • 378 Thanks
    Mister G
    Totally agree.
    • Neil Jones
    • By Neil Jones 6th Aug 18, 6:35 PM
    • 1,399 Posts
    • 848 Thanks
    Neil Jones
    To be honest if we all took Trustpilot at face value nobody would ever do any business with any company ever again.
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