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  • FIRST POST
    • Axolotl
    • By Axolotl 26th Jul 18, 10:41 AM
    • 10Posts
    • 2Thanks
    Axolotl
    Santander Cashback on Gulf Gas and Power problems
    • #1
    • 26th Jul 18, 10:41 AM
    Santander Cashback on Gulf Gas and Power problems 26th Jul 18 at 10:41 AM
    Has anyone else had problems with getting cashback on their Direct Debit for Gulf Gas and Power energy supplier?

    I moved to Gulf recently, and Santander are saying I can't get cashback because Gulf Gas and Power is identified as a commercial and business only supplier, as identified by the direct debit OIN (SUN). Gulf says this is nonsense, they are only a residential energy supplier and have never supplied commercial and business users.

    I am being passed back and forth between the bank and Gulf. No one wants to accept responsibility and each blames the other.

    Any thoughts?

    thanks
Page 1
    • JJ Egan
    • By JJ Egan 26th Jul 18, 12:15 PM
    • 10,847 Posts
    • 4,641 Thanks
    JJ Egan
    • #2
    • 26th Jul 18, 12:15 PM
    • #2
    • 26th Jul 18, 12:15 PM
    The provider of this cashback offer is responsible not Gulf .
    • Quentin
    • By Quentin 26th Jul 18, 12:16 PM
    • 36,845 Posts
    • 20,985 Thanks
    Quentin
    • #3
    • 26th Jul 18, 12:16 PM
    • #3
    • 26th Jul 18, 12:16 PM
    formal complaint to the Bank is your route (which you can escalate should you be unhappy with the reply)
    • Axolotl
    • By Axolotl 6th Aug 18, 2:39 PM
    • 10 Posts
    • 2 Thanks
    Axolotl
    • #4
    • 6th Aug 18, 2:39 PM
    Result!
    • #4
    • 6th Aug 18, 2:39 PM
    I didn't have to go to a formal complaint. I re-opened the secure message thread where I had been fobbed off by Santander, pointing out that it was there problem to sort out, not mine or Gulf's, and a week later they have now added Gulf Gas and Power to their list of energy suppliers who qualify for cashback for personal banking customers.

    They also paid a small amount of compensation to my S123 account that outweighs the cashback I missed out on.

    Thanks for your suggestions.
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