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  • FIRST POST
    • alvorada
    • By alvorada 12th Jul 18, 7:06 PM
    • 10Posts
    • 4Thanks
    alvorada
    Car repair / loan advice needed
    • #1
    • 12th Jul 18, 7:06 PM
    Car repair / loan advice needed 12th Jul 18 at 7:06 PM
    Hi there,

    Posting on behalf of my partner - we're currently in a bit of a predicament due to his car. He has a Mazda 6, '15 plate, and the actuator on the turbo has failed. The garage (a local garage) and Mazda themselves have said that the actuator cannot be bought and replaced separately and that the whole turbo will need to be replaced entirely. He has been quoted in excess of £3k for a Mazda turbo, or around £2k for the current turbo to be sent away to be repaired.

    We really can't afford this repair currently. We have a 3 week old newborn, so really this has came at the worst possible time.

    The car is tied into a fixed sum loan with Creation which has a settlement figure of around £14.5k and the car has been valued at around £8k.

    Not an ideal situation at all... so I'm really just looking for some advice on what our options may be? Initially we were thinking we might take out a bank loan, pay off the settlement figure and also ask for extra to cover the repair and then pay that off over x amount of years. It might mean making payments for longer but hoping that the interest will be quite a bit less than the Creation loan.

    My partner did also approach a few dealerships to ask about trading in the car but ultimately it's not his ideal option. Despite this failure, he loves his car, it's not that old and really he would like to keep it for the next few years at least.

    Another thing to mention is that just before this failure occurred, his car had only just had its MOT 2 weeks prior. He needed new callipers, discs and break pads... is this something that perhaps should have been picked up on during that or is it likely that it's just coincidence that this occurred so soon after?

    The car warranty ended in April so sadly no luck there. He has contacted Mazda directly numerous times in the past 2 weeks and they've been less than helpful, assuming no responsibility whatsoever or offering any alternative options.

    If anyone has any suggestions which route we could perhaps take, it would be much appreciated.
Page 1
    • jimbo26
    • By jimbo26 12th Jul 18, 7:14 PM
    • 528 Posts
    • 319 Thanks
    jimbo26
    • #2
    • 12th Jul 18, 7:14 PM
    • #2
    • 12th Jul 18, 7:14 PM
    In relation to the MOT. An MOT just checks certain items for safety reasons. It should not be seen as a clean bill of health for the entire car.
    • whambar
    • By whambar 12th Jul 18, 10:55 PM
    • 21 Posts
    • 17 Thanks
    whambar
    • #3
    • 12th Jul 18, 10:55 PM
    • #3
    • 12th Jul 18, 10:55 PM
    As mentioned already MOT isnít a service and may well not pick up the actuator which is more likely to suddenly fail not progressively fail. As car over 3 yrs and out of warranty Mazda would only ever give a goodwill contribution as a %of cost and this would only be if car bought from a franchise Mazda dealer with full Mazda history etc.

    The amount outstanding on loan is huge for value of car and as a fixed sum loan I donít think this has the VT option - any turbo failure may hinder a VT even if you could

    Itís very worth contacting a turbo Diesel engine specliast and getting a quote (use trust pilot or some other indie review to check they appear ok) and get a quote from them as thatís who your garage who quoted £2k would use but mark up cost, you may find it many £100s cheaper.

    The most cost effective way in my opinion to repair current car as itís £1500-2000 as you would have no car and £6k debt to sell it and still need to deposit a new car.

    Personally if in this position I would probably go down the route of a 0% purchase credit card - pay for repair on this and identify some monthly savings to offset the repair repayment - anything like supermarket pizza instead of takeaway, checking utilities and mobile , tv etc on best (cheapest package)

    Many car warranties are worthless but a few providers do offer pretty comprehensive cover so maybe investigate cost of this vs potential risk of hefty repair going forwards. Of all things to have serviced regardless of mileage I have my oil changed every 12 months or 8k miles as Iím not a fan of longlife service or prolonged oil changes

    I wouldnít use a bank loan as this would incur interest be payable over 12 months or more and you will be paying for another service and possibly repairs whilst still paying for the last repairs and could get an even bigger monthly cost
    • Tarambor
    • By Tarambor 13th Jul 18, 2:18 AM
    • 3,832 Posts
    • 2,869 Thanks
    Tarambor
    • #4
    • 13th Jul 18, 2:18 AM
    • #4
    • 13th Jul 18, 2:18 AM
    Reconditioned Turbochargers are quite cheap, sub £500 should see one supplied and fitted.
    • foxy-stoat
    • By foxy-stoat 13th Jul 18, 8:53 AM
    • 3,067 Posts
    • 1,722 Thanks
    foxy-stoat
    • #5
    • 13th Jul 18, 8:53 AM
    • #5
    • 13th Jul 18, 8:53 AM
    Apply for a few credit cards if you havent already got some and pay for the repair and 0% or low interest rate shuffle a few years and clear it.

    What is the interest rate of the loan? Was the car overpriced at the beginning? If you havent got GAP insurance then I would seriously think about buying that as well - if this car was subject to a total loss claim you would be minus £6K and no car. Scary.
    • macman
    • By macman 13th Jul 18, 11:08 AM
    • 42,788 Posts
    • 18,035 Thanks
    macman
    • #6
    • 13th Jul 18, 11:08 AM
    • #6
    • 13th Jul 18, 11:08 AM
    I don't know where you are in the UK, but I can recommend an independent Mazda specialist in North Kent if any help? The prices you have been quoted are just silly.
    No free lunch, and no free laptop
    • dresdendave
    • By dresdendave 13th Jul 18, 8:22 PM
    • 782 Posts
    • 960 Thanks
    dresdendave
    • #7
    • 13th Jul 18, 8:22 PM
    • #7
    • 13th Jul 18, 8:22 PM
    I presume you'd have gap insurance, so I'd probably take car back, find a backstreet car park and set fire to it, report it stolen.
    Originally posted by jimbo747
    From a moneysaving point of view that is a sensible idea. It's highly likely you will be provided with free board and lodging courtesy of her majesty.
    • alvorada
    • By alvorada 15th Jul 18, 11:49 AM
    • 10 Posts
    • 4 Thanks
    alvorada
    • #8
    • 15th Jul 18, 11:49 AM
    • #8
    • 15th Jul 18, 11:49 AM
    Thank you everyone for your replies and advice, much appreciated. Looks like we will go down the credit card route instead of a loan - although we're also getting second opinions on the price of a turbo to be bought and fitted so holding off on agreeing to the repair work until we see if we can get it for any cheaper.

    Apply for a few credit cards if you havent already got some and pay for the repair and 0% or low interest rate shuffle a few years and clear it.

    What is the interest rate of the loan? Was the car overpriced at the beginning? If you havent got GAP insurance then I would seriously think about buying that as well - if this car was subject to a total loss claim you would be minus £6K and no car. Scary.
    Originally posted by foxy-stoat
    I think the interest rate is around 11%. The car wasn't overpriced, however my partner's previous car finance deal with his old car was a bank loan that consolidated a few other debts as well. He then traded the car in much earlier than he should have because it had been badly damaged on two occasions (drunk driver smashed into it while parked overnight, causing a lot of damage to the rear of the car, then a few months later my partner hit a deer on his way to work, causing lots of damage to the front!). After that he just didn't feel particularly comfortable driving the car which is why he traded it in, but ultimately it had loads of negative equity at this point and this is why he has quite a high amount on finance for his Mazda.
    • Tarambor
    • By Tarambor 15th Jul 18, 12:48 PM
    • 3,832 Posts
    • 2,869 Thanks
    Tarambor
    • #9
    • 15th Jul 18, 12:48 PM
    • #9
    • 15th Jul 18, 12:48 PM
    Ouch. Yeah I can understand wanting shut of the previous one because when you hit an adult deer it does do quite a bit of damage. Hitting a cow will write off a car.

    Have a look at a loan option including clearing the current finance because there's a lot of cheap credit about at the moment, much lower than 11%.
    • sourcrates
    • By sourcrates 15th Jul 18, 1:02 PM
    • 15,761 Posts
    • 14,820 Thanks
    sourcrates
    I think Mazda, or the garage you spoke to, may of been telling you porkies, now it may be model dependent, and the turbo may of suffered other damage, but.........

    Turbo actuators for the Mazda 6 are available on Ebay from £36 !!!


    https://www.ebay.co.uk/itm/321798639141?clk_rvr_id=1598729929789&vectorid=229 508&lgeo=1&item=321798639141&rmvSB=true


    Even a generic video on youtube showing how to change the actuator :


    https://www.youtube.com/watch?v=ubLIgMZijsQ


    Its a simple bolt on/bolt off part, but again, check its the right part first, as it may be model dependent.
    Last edited by sourcrates; 15-07-2018 at 1:13 PM.
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    • Herzlos
    • By Herzlos 15th Jul 18, 2:22 PM
    • 8,441 Posts
    • 7,780 Thanks
    Herzlos
    I take it the car stills runs with the turbo disconnected? If so it'll be a lot slower but it'll give you time to figure something out.
    • alvorada
    • By alvorada 21st Jul 18, 6:46 PM
    • 10 Posts
    • 4 Thanks
    alvorada
    Thank you again for the advice folks. Sourcrates - yeah we looked up actuators ourselves online as well and saw the huge price difference. I believe it!!!8217;s older models that can have this specific part sourced separately, but not newer models. No idea why - something I have questioned Mazda on.

    Luckily we!!!8217;ve had a bit of good luck. After an email to Mazda explaining our personal situation plus disappointment at the issues with the car and their customer service thus far, they!!!8217;ve agreed to pay for a !!!8220;significant portion!!!8221; of the repair for us. My partner has the car booked in with a Mazda garage for the end of the month. We obviously don!!!8217;t know how much the amount they will cover will be, but keeping positive and hoping that we!!!8217;ll ultimately pay a lot less than £2k! If the bill is significantly less than this then we should be able to pay it out our savings - hopefully!
    • alvorada
    • By alvorada 27th Aug 18, 1:31 PM
    • 10 Posts
    • 4 Thanks
    alvorada
    Hey folks, just thought I would pop back to update on how we got on here. Luckily it's a happy outcome - my partner had his turbo replaced at a Mazda garage free of charge and finally has a working car again after 3 months. We found out that after we paid out £600 a few months back for both of his break callipers & pads (and a few other bits & bobs) to be replaced, his car actually had a recall on it specifically for the break callipers. He specifically called Mazda to check if this was the case before getting this repair done and was told there was no recall - which was just incorrect.

    We've actually been told to submit the receipts for these and they will refund "a partial amount of the money" for these too. We had terrible customer service from Mazda from start to finish, so I think this was why they eventually just waived the bill entirely.

    All in all it's good news. Definitely a good idea to get advice and ask around before just forking out a huge sum for car repairs and to voice your concerns with the manufacturer directly if you aren't happy with something.
    • Tarambor
    • By Tarambor 27th Aug 18, 3:32 PM
    • 3,832 Posts
    • 2,869 Thanks
    Tarambor
    You can check if there are any safety recalls on the DVSA website at the bottom of the following page once you've entered the reg details.

    https://www.check-mot.service.gov.uk/
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