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  • FIRST POST
    • Seven
    • By Seven 11th Jul 18, 9:39 PM
    • 656Posts
    • 277Thanks
    Seven
    Stuck my SIM card in phone brand new
    • #1
    • 11th Jul 18, 9:39 PM
    Stuck my SIM card in phone brand new 11th Jul 18 at 9:39 PM
    As it says above, I stuck my SIM card in my phone. Hadnít even used it as a phone yet.

    There was a tray on the side of the phone I was supposed to put the sim in, but this wasnít clear and now the sim is stuck.

    Really annoyed as I need a phone for work.

    What are my rights?
    The best things in life are free
Page 1
    • Miss.Fortune
    • By Miss.Fortune 11th Jul 18, 9:46 PM
    • 34 Posts
    • 39 Thanks
    Miss.Fortune
    • #2
    • 11th Jul 18, 9:46 PM
    • #2
    • 11th Jul 18, 9:46 PM
    Where did you stick it in?
    • Seven
    • By Seven 11th Jul 18, 9:48 PM
    • 656 Posts
    • 277 Thanks
    Seven
    • #3
    • 11th Jul 18, 9:48 PM
    • #3
    • 11th Jul 18, 9:48 PM
    Where did you stick it in?
    Originally posted by Miss.Fortune
    The SIM card slot, but it was supposed to go in a little tray that pulls out when you open the slot.

    I think it should be made clearer that the SIM card needs to go in the tray.
    The best things in life are free
    • waamo
    • By waamo 11th Jul 18, 9:51 PM
    • 4,740 Posts
    • 6,128 Thanks
    waamo
    • #4
    • 11th Jul 18, 9:51 PM
    • #4
    • 11th Jul 18, 9:51 PM
    Did you read the instructions?
    This space for hire.
    • Tigsteroonie
    • By Tigsteroonie 11th Jul 18, 9:55 PM
    • 22,976 Posts
    • 57,599 Thanks
    Tigsteroonie
    • #5
    • 11th Jul 18, 9:55 PM
    • #5
    • 11th Jul 18, 9:55 PM
    Did you read the instructions?
    Originally posted by waamo
    This ^^

    Phones would need to be even larger if they had to put instructions on the actual device. That's why they come with a basic instruction guide.
    Mrs Marleyboy

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    Proud Parents to an Au-some son
    • AndyMc.....
    • By AndyMc..... 11th Jul 18, 10:00 PM
    • 2,554 Posts
    • 1,573 Thanks
    AndyMc.....
    • #6
    • 11th Jul 18, 10:00 PM
    • #6
    • 11th Jul 18, 10:00 PM
    As it says above, I stuck my SIM card in my phone. Hadnít even used it as a phone yet.

    There was a tray on the side of the phone I was supposed to put the sim in, but this wasnít clear and now the sim is stuck.

    Really annoyed as I need a phone for work.

    What are my rights?
    Originally posted by Seven

    You've probably got the right to ask them to remove the SIM card if it's stuck or jammed. Then following any repair pay them for the work they've done.
    Hi there! Weíve had to remove your signature. Please check the Forum Rules if youíre unsure why itís been removed and, if still unsure, email forumteam@moneysavingexpert.com
    • shaun from Africa
    • By shaun from Africa 11th Jul 18, 10:05 PM
    • 10,425 Posts
    • 11,761 Thanks
    shaun from Africa
    • #7
    • 11th Jul 18, 10:05 PM
    • #7
    • 11th Jul 18, 10:05 PM
    What is the make and model of the phone? and did it come with a basic set up & user guide?
    • tacpot12
    • By tacpot12 11th Jul 18, 10:34 PM
    • 1,513 Posts
    • 1,288 Thanks
    tacpot12
    • #8
    • 11th Jul 18, 10:34 PM
    • #8
    • 11th Jul 18, 10:34 PM
    The card is probably stuck due to the pressure of the contacts on the card. You can probably free it by getting some stiff thin plastic and pushing it down into the slot on the opposite side of the card to the contacts. If you are not confident with this, I would take it to an independent phone repair shop who will probably be able to help and charge you very little.
    • marliepanda
    • By marliepanda 11th Jul 18, 11:02 PM
    • 6,898 Posts
    • 15,032 Thanks
    marliepanda
    • #9
    • 11th Jul 18, 11:02 PM
    • #9
    • 11th Jul 18, 11:02 PM
    I just dont understand how this has happened...

    How did it get in the slot If the slot wasnt open? Arent all sims micro now?
    • neilmcl
    • By neilmcl 11th Jul 18, 11:25 PM
    • 12,018 Posts
    • 8,764 Thanks
    neilmcl
    So you removed the SIM tray and rather than put your SIM in the tray, which is pretty obvious btw even without reading the instructions, you stuffed your SIM into the empty slot?

    Sorry but if you're looking for some legal right to get a free repair or replacement you have none.
    • mattyprice4004
    • By mattyprice4004 12th Jul 18, 3:11 AM
    • 3,759 Posts
    • 3,256 Thanks
    mattyprice4004
    People like this are why knives have a warning about being sharp on the box.

    How can you blame someone else for something so obvious? Goodness me
    • Tiexen
    • By Tiexen 12th Jul 18, 4:31 AM
    • 552 Posts
    • 269 Thanks
    Tiexen
    We need to know the make of phone - could be the sd card slot?
    can you see the sim card?
    • LadyDee
    • By LadyDee 12th Jul 18, 6:09 AM
    • 3,284 Posts
    • 3,415 Thanks
    LadyDee
    Might it be one of these? https://www.google.co.uk/search?client=opera&hs=XgW&q=how+to+put+a+sim+card +in+an+iphone+6&sa=X&ved=0ahUKEwjcofKm5ZjcAhWLAMAK HUAJCKsQ1QII1gMoBw&biw=1210&bih=593

    Whoops!
    • photome
    • By photome 12th Jul 18, 6:37 AM
    • 13,613 Posts
    • 9,110 Thanks
    photome
    As it says above, I stuck my SIM card in my phone. Hadnít even used it as a phone yet.

    There was a tray on the side of the phone I was supposed to put the sim in, but this wasnít clear and now the sim is stuck.

    Really annoyed as I need a phone for work.

    What are my rights?
    Originally posted by Seven

    You messed up, what do you think your rights are
    • Robin9
    • By Robin9 12th Jul 18, 7:00 AM
    • 3,283 Posts
    • 2,135 Thanks
    Robin9
    Simply take it to a repair shop, pay their bill.

    Put it down to experience.
    Never pay on an estimated bill
    • lammy82
    • By lammy82 12th Jul 18, 7:53 AM
    • 379 Posts
    • 356 Thanks
    lammy82
    This is easily done. I've done it even though I knew and understood that the SIM card was supposed to go on the tray, not directly into the slot.

    I managed to remove it from the slot using a sewing needle and a lot of patience!

    You have to accept responsibility for your own actions I'm afraid!
    • worried jim
    • By worried jim 12th Jul 18, 1:09 PM
    • 9,669 Posts
    • 14,893 Thanks
    worried jim
    You have the right to buy another phone.
    "Only two things are infinite-the universe and human stupidity, and I'm not so sure about the universe"
    Albert Einstein
    • welshbookworm
    • By welshbookworm 12th Jul 18, 1:19 PM
    • 2,597 Posts
    • 6,746 Thanks
    welshbookworm
    Take it to a small repair shop.
    It's the phone version of an ID10T error on a computer.
    Hopefully they will be kind and understanding (and cheap).
    The best portion of your life will be the small, nameless moments you spend smiling with someone who matters to you.
    • pmduk
    • By pmduk 12th Jul 18, 2:03 PM
    • 9,390 Posts
    • 7,048 Thanks
    pmduk
    Remember you've now voided any warranty on the phone. Manuals and Quick Start guides are included for a reason and shouldn't be ignored, I'm afraid
    • DCFC79
    • By DCFC79 13th Jul 18, 9:31 PM
    • 32,966 Posts
    • 20,759 Thanks
    DCFC79
    As it says above, I stuck my SIM card in my phone. Hadnít even used it as a phone yet.

    There was a tray on the side of the phone I was supposed to put the sim in, but this wasnít clear and now the sim is stuck.

    Really annoyed as I need a phone for work.

    What are my rights?
    Originally posted by Seven
    You get this sorted OP ?
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