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    • golddustmedia
    • By golddustmedia 11th Jul 18, 11:24 AM
    • 796Posts
    • 374Thanks
    The Outside Clinic - Overpriced pressure selling to the elderly
    • #1
    • 11th Jul 18, 11:24 AM
    The Outside Clinic - Overpriced pressure selling to the elderly 11th Jul 18 at 11:24 AM
    Recently the Outside Clinic visited a member of my family in his 90's for a home eye test which he believed was an NHS home visit service, much like the district nurse.

    By the time the "optician" had left he had taken a card payment for 300 for a pair of reading glasses and gel for eyelids!

    As the patient in his 90's rarely reads and sleeps the majority of the day he confided in us that he didn't want the glasses but felt pressured into buying them as the optician (salesman) had taken the time to visit him at home. As he said; "I've not worn glasses for the last 90 years, I don't intend to now!".

    Worst of all, armed with a prescription we could easily order online or go to a local optician to buy similar glasses for well under 100, if they were actually wanted!

    Not happy and currently seeking a refund!

    I feel this company exploits vulnerable elderly persons to pressure sell overpriced goods they'll get little benefit from.
Page 1
    • Flugelhorn
    • By Flugelhorn 11th Jul 18, 11:27 AM
    • 857 Posts
    • 1,015 Thanks
    • #2
    • 11th Jul 18, 11:27 AM
    • #2
    • 11th Jul 18, 11:27 AM
    problem with any optometrist / optician service is that there is a set fee for the test (which doesn't really cover costs) and then they have to make far more out of the lenses / glasses etc etc.

    Have a chat with them and lean on the "vulnerable" side and "are you sure he had capacity to decided about this?"
    • Pollycat
    • By Pollycat 11th Jul 18, 5:52 PM
    • 20,329 Posts
    • 54,579 Thanks
    • #3
    • 11th Jul 18, 5:52 PM
    • #3
    • 11th Jul 18, 5:52 PM
    I think it would be a good idea to proactively have a word with your family member and explain that he should never make appointments with anyone with arranging for someone to be with him.
    It shouldn't be necessary and may make him feel less than able to manage on his own but if that's what it takes to stop him being scammed...
    Unfortunately, there's some pretty nasty scumbags out there.

    I've drilled it into my elderly Mum not to talk to cold callers on the phone or at the door
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