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  • FIRST POST
    • blueblue76
    • By blueblue76 11th Jul 18, 10:24 AM
    • 3Posts
    • 0Thanks
    blueblue76
    Not getting anywhere
    • #1
    • 11th Jul 18, 10:24 AM
    Not getting anywhere 11th Jul 18 at 10:24 AM
    Morning!

    I had 2 loans with HFC which completed in 2003.

    HFC merged to become HSBC

    I have the account number of one of the two accounts but HSBC still say they canít find my details and unless I have any paperwork (which I donít, save for my Experian credit file report) I canít go any further.

    Iíve tried the ombudsman and again hit a wall.:mad

    Does anyone have any ideas where I can go from here please?

    TIA
Page 1
    • dunstonh
    • By dunstonh 11th Jul 18, 10:30 AM
    • 93,425 Posts
    • 60,948 Thanks
    dunstonh
    • #2
    • 11th Jul 18, 10:30 AM
    • #2
    • 11th Jul 18, 10:30 AM
    If you have no documentation and they have no documentation then its usually game over.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Moneyineptitude
    • By Moneyineptitude 11th Jul 18, 11:14 AM
    • 20,640 Posts
    • 11,492 Thanks
    Moneyineptitude
    • #3
    • 11th Jul 18, 11:14 AM
    • #3
    • 11th Jul 18, 11:14 AM
    Does anyone have any ideas where I can go from here please?
    Originally posted by blueblue76
    As above, without any documentation from your own archive, there is nowhere to go with this. You can send a Subject Access Request (SAR) to the bank, which will provide everything HSBC still have on file for you. However, it sounds as if records of your HFC finance have been deleted 15 years on.

    Sorry.
    • blueblue76
    • By blueblue76 12th Jul 18, 10:42 AM
    • 3 Posts
    • 0 Thanks
    blueblue76
    • #4
    • 12th Jul 18, 10:42 AM
    • #4
    • 12th Jul 18, 10:42 AM
    Thank you both
    • powerwillyno18
    • By powerwillyno18 12th Jul 18, 11:07 AM
    • 5 Posts
    • 0 Thanks
    powerwillyno18
    • #5
    • 12th Jul 18, 11:07 AM
    • #5
    • 12th Jul 18, 11:07 AM
    You could do GDPR with hsbc but it may not show anything. you could also do a GDPR from the account that you paid loan from as it should show their account numbers with payments
    • Nasqueron
    • By Nasqueron 12th Jul 18, 11:14 AM
    • 4,956 Posts
    • 3,005 Thanks
    Nasqueron
    • #6
    • 12th Jul 18, 11:14 AM
    • #6
    • 12th Jul 18, 11:14 AM
    You could do GDPR with hsbc but it may not show anything. you could also do a GDPR from the account that you paid loan from as it should show their account numbers with payments
    Originally posted by powerwillyno18
    It's still called a SAR, GDPR is just the legislation that covers it
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